I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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Das sagen Bewerter
We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... Mehr ansehen
I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... Mehr ansehen
Unternehmen hat geantwortet
Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktinformationen
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Vereinigtes Königreich
4,9
Hervorragend
2429 Bewertungen
Bittet Kunden um Bewertungen
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Friendly and helpful staff
26. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5 star review!😊
Great customer service
Great customer service! Very informative and well guided- we don’t feel rushed to make a decision. We would definitely recommend sofology, great quality sofas, staff take pride in what they do.
21. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
We had a great experience
We had a great experience, were greeted as soon as we walked through the door, asked about our intended items, and advised thoroughly on how to navigate the shop, by Sam, the lovely lady who then finalised our purchase and agreement. Sam also helped us find an alternative to what we initially chose, as those sofas were out of stock. We couldn't have had a better experience, I would give 6 stars if I could :)
22. November 2025
Antwort von Sofology - Stoke-on-Trent
Thank you for sharing your experience at Sofology Stoke-on-Trent. We're glad to hear that Sam provided exceptional service and helped you find the perfect alternative when your initial choice was unavailable.
Your kind words and 5-star rating mean a lot to us. We strive to exceed expectations, and feedback like yours is rewarding.
We look forward to welcoming you back and assisting with your furniture needs.
5 STARS
5 STARS! Sam was great from start to finish. Process was quick and easy. Would highly recommend!
23. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sandra
Sandra, the person we dealt with was extremely helpful with an excellent product knowledge. She was able to ascertain exactly what i was looking for and expertly assisted in making the choice.
21. November 2025
Antwort von Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad Sandra helped you effectively and that her product knowledge enhanced your experience.
Your kind words and perfect rating are appreciated, and we'll share your compliments with her. If you need anything else, please reach out.
Thank you for choosing Sofology Stoke-on-Trent. We hope to see you again soon!
New Sofa
Sales assistant Sam was very nice and helpful, explained everything about the sofa and chair we had chosen
17. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and pleasant service.
Good to talk through options and our wants with the sales lady. We feel like we ended up with the right purchase, thanks.
20. November 2025
Antwort von Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience discussing your options with our sales team and that you feel confident in your purchase. It's always our goal to help our customers find the perfect fit for their home. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Sofology Stoke-on-Trent!
Leon was amazing
Leon was amazing ! He found exactly what I wanted and put the sale through quickly and easily. Nothing was too much trouble at all. Fully recommend the Stoke store
20. November 2025
Antwort von Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad you had a good experience at our Stoke-on-Trent store. Leon will be pleased to know he helped you well.
We appreciate your recommendation and are happy to have met your expectations.
If you need anything else, please let us know. We look forward to seeing you again soon!
Very friendly and helpful staff.
18. November 2025
Antwort von Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We are so happy to hear this!
Had a great experience choosing our new…
Had a great experience choosing our new sofa Sam who helped us was full of knowledge and even remembered us from a few weeks ago. Fantastic choice of sofas.
17. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Great service
Great service. Sue was really honest and informative. Really made the process smooth and enjoyable. We feel that we have a great product and great service
16. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fabulous service all sorted within half…
Fabulous service all sorted within half an hour, Paulina was very helpful
16. November 2025
Antwort von Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a fabulous experience at Sofology Stoke-on-Trent and that Paulina was able to assist you efficiently. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Nice to walk into a showroom without…
Nice to walk into a showroom without feeling pressurized into buying something. The gentleman that served us was extremely knowledgeable and helpful when we asked for information
15. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
5 star treatment
Very informative and friendly. Didn't feel pressure at all to buy.
15. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff(Josh) was very helpful and…
Staff(Josh) was very helpful and patient with my order. Excellent customer service. Highly recommended
13. November 2025
Antwort von Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Extremely helpful and not pushy
Extremely helpful and not pushy. Great service. 3rd set of furniture purchased from Sofology. Excellent quality.
9. November 2025
Antwort von Sofology - Stoke-on-Trent
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwort von Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
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