Sofology - Slough Bewertungen 1.644

Great staff and really helpful. Good quality Sofas and amazing showroom. Herlin was super helpful and really nice to talk to. One of the best customer service experiences I’ve had

Sunil was extremely helpful and knowledgeable and made the order process easy

Beautiful sofa also the sales woman was so wonderful, Easy

Staff is helpful , and quality of products very good as well

We recently purchased sofas after not having done so for over 15 years, and the experience was exceptional thanks to Sunil. From the start, he guided us with genuine expertise and patience, never rushing us and giving us all the time we needed to make the right decision. He made sure we carefully considered every aspect of our requirements, from comfort and style to practicality. This was by far the best sofa-buying experience we’ve had, and Sunil is without question the best salesperson in the branch. Highly recommended.

Herlin was effectively and truthfully dealing with the sales.
We hope we get the good quality big sofa with specified features.
Let’s see.

Really friendly and helpful. Didn't rush us and let us be sure we had made the right choice.

Very Nice service

Excellent customer service.
I have bought all of my furniture from here previously.

Have a good range of products,friendly staff and felt good value for money

Vishal in sales was very knowledgeable and helpful, great service and price got the order

Popped in Saturday 7/12 for a look, saw what we wanted and asked all the relevant questions. Left the store to think about it and measure up at home. Next day returned and bought what we wanted, sales girl was saying it's the quickest sale process she had ever done. Would like to thank Barry, Slough branch for his help on Sat.

We enjoyed looking around the store. Lily our sales advisor was very friendly, helpful and informative and with her help we found purchasing our new sofas very easy.

Wonderful service by Sunil. Nice and easy delivery. Recommend to my friend and family ✨✨✨✨✨

Garry was fantastic and a credit to your organisation

I was informed by email on 20th November that delivery of my sofa would be on the 26th November. I duly took the day off work to accept delivery only to be told by email at 0825hrs on the 26th November that delivery will now be on the 2nd December!! Totally unacceptable especially as I was informed at the time of purchase on 8th October, that delivery would be 6 weeks and possibly 5 if all went well.
This will be my very last purchase from Sofology.
With Serious Dissatisfaction
Alex

Good customer service

I placed an order on 14th November (Customer service in the store was good), but had a change of mind and called the very next day (15th November) to request a cancellation. I was told someone would contact me within 72 hours.

It has now been 10 days, and I still haven’t received a single call back. I’ve phoned customer service several times, and each time I’m told that a note has been added to the system — but no actual update or progress.

What I find frustrating is that on Trustpilot reviews, Sofology often replies quickly, asking customers to provide their order number so someone can look into it. If the customer service team can respond so promptly here, why can’t the same level of care be given when customers call directly?

I’m simply waiting for a clear update on my cancellation request. At the moment, the communication has been very disappointing.