Called in at Bangor looking for reject timber just for a rail and post fencing project at home. Joe there was excellent having deciphered what I was after, I had had a busy day at work and couldn't... Mehr ansehen
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Das sagen Bewerter
Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Mehr ansehen
Unternehmen hat geantwortet
Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Mehr ansehen
First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Holzhandlung
- auch in
- Anbieter von Gartenhäusern
- Gartenbaufachhandel
- Gartenmöbelgeschäft
- Heimwerkermarkt
- Holzhandel
Vom Unternehmen geschrieben
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Kontaktinformationen
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, Vereinigtes Königreich
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4,3
Hervorragend
302 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Decking and treated timber
Jodie as always helpful and friendly, 1st choice for all my timber supplies A++++
5. Mai 2023
Poor product - disappointed
Even though product purchased is B grade (only option close to size of existing decking) it is much worse in quality than expected. I would rather have paid a lot more to get top grade of the size wanted (140x30), but it was not an option. Much of batch delivered will end up on the fire pit. The board is profiled on one side only - the one profiling choice you get doesn't match my existing. Delivery was fine.
2. Mai 2023
Antwort von snowdontimber
Dear John,
Thank you for taking the time to leave a review on Trustpilot. We're sorry to hear that you're disappointed with the quality of the B-grade decking that you received. We understand that you would have preferred to pay more for a top-grade product, but unfortunately, it wasn't available in the size that you needed.
We strive to provide our customers with high-quality products and endeavour to ensure that the descriptions are accurate, and we apologize that we fell short of your expectations. We'll make sure to take your feedback into consideration as we continue to improve our product offerings.
Regarding the profiling choice, we understand that it's frustrating that it didn't match your existing decking. We try to offer a variety of profiling options to accommodate different customer preferences, but we're sorry that we didn't have the exact match that you were looking for.
We appreciate your feedback, and we'll work hard to make improvements for the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.
If you would like to return your order, please give us a call on 01248 305530.
Best regards,
Snowdon Timber
the quality at the product was great…
the quality at the product was great and delivered them to me for a small fee will definitely be using again
27. April 2023
We bought a bag of kiln dried softwood…
We bought a bag of kiln dried softwood logs to burn on our open fire. They were difficult to catch light and spat a lot of sparks. It would seem that the kiln drying process was not effective.
25. April 2023
Antwort von snowdontimber
Dear Mr L,
Thank you for bringing your concern to our attention. We're sorry to hear that you've experienced issues with spitting while burning softwood on your open fire.
It's important to note that even when softwood firewood is properly dried, it can still have a tendency to spit and pop due to the nature of the wood. This is because softwood contains more resin than hardwood, which can create pockets of trapped gas that can cause the wood to burst or crackle when it's burned.
While this spitting can be a nuisance, it's a common occurrence when burning softwood, and it's not necessarily a sign that the wood is damp or of poor quality. However, to minimize spitting, we recommend using a fireplace screen or guard to prevent embers from escaping and causing any damage.
If you have any further concerns or questions about the firewood you purchased or any issues related to burning softwood on an open fire, please don't hesitate to contact us. We're always happy to help and provide advice.
Thank you for choosing our company, and we hope to have the opportunity to serve you again in the future.
Best regards,
Snowdon Timber
Great service & product
First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Timber products & all their lovely helpful staff. Five stars ⭐️ ⭐️ ⭐️⭐️⭐️
11. April 2023
Antwort von snowdontimber
Thank you very much for your review , Thelma!
great company malcolm cooper angelsey building services
Been using Snowden for a year now. Find that they have everything I have needed. For me as a building company. I could not ask for more, prices are great as well as the quality.
14. April 2023
Bewertung ohne vorherige Einladung
Only downside was the order arriving…
Only downside was the order arriving too quickly (within hours), rather than when expected.
28. März 2023
Prompt delivery from friendly helpful…
Prompt delivery from friendly helpful staff- great company 👍
13. März 2023
Brilliant company value for money and…
Brilliant company value for money and early delivery
10. März 2023
Very happy
Excellent price and quick delivery. Will be buying from again in the near future.
10. März 2023
Excellent service
19. Januar 2023
Snowdonia timber Mochdre
Ordered online Sunday and delivery arrived 10am on the Monday, very fast delivery, friendly delivery driver, good quality wood, very happy with whole process and would recommend this company
9. Januar 2023
Very helpful member of staff who knew…
Very helpful member of staff who knew his stuff.
12. Januar 2023
Check the logs on delivery
Received a large bag of kiln dried softwood logs. Unfortunately, when the logs arrived they were far from kiln dried, they were seasoned for a short period at best, and unusable. I Contacted Snowdon Timber and they were very quick to apologise and highlight that this must have been a mixup at the yard. They have since refunded me for the order. This would have been a 1* review based on what I received, but the customer service was pretty good.
13. Dezember 2022
Great service
14. Dezember 2022
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