snowdontimber Bewertungen 

302
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Called in at Bangor looking for reject timber just for a rail and post fencing project at home. Joe there was excellent having deciphered what I was after, I had had a busy day at work and couldn't... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Holzhandlung
  2. auch in
  3. Anbieter von Gartenhäusern
  4. Gartenbaufachhandel
  5. Gartenmöbelgeschäft
  6. Heimwerkermarkt
  7. Holzhandel

Vom Unternehmen geschrieben

Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

302 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 83 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(302)

65 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Order of 25 timber sleepers

I ordered 25 timber sleepers, but unfortunately, the courier lost 20 of them — which was quite unbelievable. However, the Managing Director of Snowden Timber personally stepped in and arranged for a replacement delivery the very next day. Outstanding service and a big thank you to Snowden Timber for handling the situation so efficiently. Kudos to the team!

26. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered on 23rd 3-4 days delivery ,I…

Ordered on 23rd 3-4 days delivery ,I gave acception to it being a bank holiday ,they said it would be today delivery ,now monday 2nd June said they didn’t have control over delivery it is 3rd park not good enough and it would have been nice for someone to ring me I did all the leg work

30. Mai 2025
snowdontimber-Logo

Antwort von snowdontimber

Dear Lesley,

Thank you for taking the time to leave a review. We're truly sorry to hear about the delay and the inconvenience caused.

I’ve tried to locate your order in our system, but unfortunately, I couldn’t find one under your name. If the issue is still ongoing, or if there’s anything else we can assist with, please don’t hesitate to contact us directly on 01248 305530. We're here to help and would really like the opportunity to resolve this for you.

Kind regards,
Snowdon Timber

Bewertet mit 5 von 5 Sternen

Great service

I placed an order online for quite a large delivery of timber, it was delivered on the day promised, they delivered with no fuss even though no one around to take the delivery, the timber was excellent quality and very reasonably priced. Would definitely recommend.

20. Mai 2025
Bewertet mit 5 von 5 Sternen

Mochdre Site

Bought all our wood from the Mochdre site, amazingly helpful with sizing and advice for our project. Delivery same day.

15. Mai 2025
Bewertet mit 1 von 5 Sternen

AVOID!

I placed an order for decking through this company via B&Q. After realising I needed to cancel the order, I contacted B&Q, who instructed me to refuse delivery, which I complied with. Subsequently, I was informed that a cancellation fee of £50 would be deducted from the £69 I had initially paid by the company. The terms and conditions regarding this fee were not disclosed at the time of purchase; customers are only made aware of these charges upon attempting to return an item. This practice contravenes the Consumer Contract Regulations 2013, which safeguards my right to cancel within a 14-day period. Despite my request for a full refund via email, I have yet to receive any money. Their only response directed me to refer to B&Q's terms and conditions. B&Q shares responsibility in this matter. Had I been informed about the cancellation fee upfront, I would have not made the purchase and would have opted to keep the decking instead. I strongly advise against engaging with this company, as I have reported this issue to Trading Standards through Citizens Advice.

13. Mai 2025
Bewertung ohne vorherige Einladung
snowdontimber-Logo

Antwort von snowdontimber

Thank you for your feedback.

We’re sorry to hear about your experience and would like to clarify a few important points for transparency.

Firstly, when placing an order online — whether through B&Q, eBay, Tesco, or any other retailer or marketplace — it is the customer’s responsibility to review the terms and conditions before completing the purchase. These details are available prior to checkout and are governed by the policies of the selling platform, in this case, B&Q.

Secondly, your refund has already been issued, as confirmed in our previous correspondence. The cancellation fee you referenced is clearly outlined in B&Q's terms, which all third-party sellers like ourselves are required to follow. If you feel these policies are unclear or unfair, we recommend raising your concerns directly with B&Q, as they manage all customer interactions and checkout processes on their platform.

We are committed to operating within the guidelines of the Consumer Contracts Regulations 2013, and we respectfully believe that in this case, we have done so.

We appreciate your comments and will continue working with our partners to ensure clarity and fairness in all transactions.

Best regards,
Snowdon Timber

Bewertet mit 5 von 5 Sternen

Quietly efficient

Thought there would be a bit of a delay with Easter but pleased to say not much and a lot quicker than Royal Mail and they are only delivering vinyl (records that is)!!!!

23. April 2025

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