Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review. You are a liar and whoever replies to my review represents yo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick delivery and easy returns . Quality and finish on items excellent , clothes right on trend .
I received my replacement delivered today, 2 out of 5. Issues last time was delivery not complete, size too small and no reply despite several emails. Now the shop sending me replacement with... Mehr ansehen
Unternehmen hat geantwortet
I recently had the pleasure of shopping at Smilejustlove, and it exceeded my expectations in every way! Firstly, what you see is exactly what you get - no surprises or disappointments. The quality o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Founded by a group of young people who love women's fashion trends, Smile Just Love is a designer brand that focuses on French classical style women's clothing. At Smilejustlove.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to create a perfect consumption experience for you is our core vision: To help you Express Yourself. To support you at Smile Just Love.
Kontaktinformationen
Vereinigte Staaten
- service@smilejustlove.com
- smilejustlove.com
2,8
Akzeptabel
38 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The color was so perfect
The color was so perfect. Ordered my usual size and it’s perfect. Will be buying additional colors. Not thin or thick, just right and soft. Perfect with jeans.
17. September 2023
I cannot believe how soft it is
I cannot believe how soft it is! This is just as I expected it to fit and feel. It is medium weight - not flimsy but not a heavy - definitely more like a sweater. Love the color which is what shows in the picture (camel). I only gave it 4 stars for over-all rating because I not washed it yet. I hope it holds up.
17. September 2023
The knitted top is so comfortable
The knitted top is so comfortable, and the material is so soft which is surprising for the price. It also fit well around the waist.It's so casual as I thought.And I will get the black color,too.
16. September 2023
Poor quality
16. August 2023
Antwort von Smilejustlove
Hello Sumitra
Thank you for your message and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
We are sooo sorry that this shopping experience made you dissatisfied.And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
We will try our best to help you solve your problem soon.
Thank you again for your patience and understandings!
Wish you all the best.
I placed my order on 16 August 2023 and…
I placed my order on 16 August 2023 and have not received it yet.
It was a lot of money and I am getting worried
15. August 2023
Antwort von Smilejustlove
Hello,Karin
Thank you for your message and the package was sent to you on 16th,August and you can check more via the link
https://t.17track.net/en#nums=SF6042541100076
And now the package is arrived at ZA,South Africa,ZA, Shipment in transit. So please wait for more time to get the package.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
I ordered 2 tops from this website and…
I ordered 2 tops from this website and they both are amazing,very soft material
3. Juli 2023
Antwort von Smilejustlove
Thank you for your love and we will improve design.
Thank you for your support!
Wish you all the best.
Unwearable
The product did not match the photo on your website and was made from inferior materials.
Worst than that - one of the sleeves was sewn on back to front so it isn't even wearable...I won't be wasting my money on anything from this business again.
13. Juni 2023
Antwort von Smilejustlove
Hello,Bec
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and please check your email box.
Please do not be worried and we will help you solve the problem.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Item received was not what was shown in…
Item received was not what was shown in ads. Fabric was different and made very inexpensively. No way to return the top for a refund without paying postage to ship to China. Promised a refund which never materialized. I finally had to resort to a credit card dispute with my bank.
14. Juni 2023
Antwort von Smilejustlove
Hello,Stefani
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and then we refunded to you but failed.At last,we had contacted the bank to make the refund to you.
And our products are all made by our own factory and before delivery, each product undergoes strict quality inspection to ensure that every user receives perfect and cute clothing.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Buyer Beware
The construction and quality of the two tops I received were so bad that I reported this company to Facebook. Frankly it’s pretty close to fraudulent
14. Juni 2023
Antwort von Smilejustlove
Hello,Holly
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had refunded to you and please check your account soon.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Accommodating but you wont get a refund easily.
Didnt get half my order and when i went to email the customer service the email is undeliverable. No way for me to get a refund on the undelivered item or the item i want to return due to quality issue.
Update:
The customer service team responded back from a different alias and offered me another item in replacement of the refund. They are trying to accommodate me which I appreciate but getting a refund is hard so make sure u know what ure ordering.
15. Mai 2023
Antwort von Smilejustlove
Hello Sumaira
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And after checking,your package was sent to you on 16/05，and the package was missed by the express delivery and if you can wait for more time,we will resend the shirt to you soon.
Of course,if you do not wait for more time,we will refund to you soon.
Thank you for your feedback and we will strengthen the management of this part.
Sorry again for the shopping unpleasure and if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
CAN'T REACH CUSTOMER SERVICE FOR RETURN
I received my order yesterday, however the sizes are wrong and I need to return them. The email address they provide on their website and in my order does not work! I keep getting bounced email messages. Also, the chat system doesn't respond, it just directs me to the incorrect service email address. I NEED TO RETURN THE ITEMS! Please get back to me!!
8. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Smilejustlove
Hello,dear
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And could you tell us your order number so that we can help you soon.
Also you can contact us via the email support@smilejustlove.com
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Oversize/different colour
The jumper I purchased was sized very large. My XS was extremely baggy and oversized. The colour was also quite different from the photos and it was several weeks before my order was dispatched.
11. April 2023
Antwort von Smilejustlove
Hello, Lotte
Thank you for your message and we are sorry that this shopping has brought you a not perfect experience.
And after checking,the items that you ordered is S not XS,and the package was missed by delivery company and we had resent the package to you on 12nd,April and it was arrived at you on 24th,April.
And thank you for your feedback and we will strengthen the management of this part.
And we had contacted you via emails to help you solve the problems,please check your email box soon.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us via service@smilejustlove.com at anytime.
Wish you all the best!
Wish you all the best!
DONT BUY FROM THIS WEBSITE
DONT BUY FROM THIS WEBSITE, they use clothes from other websites and sell it at 2 times the price. They will also ship out the item one by one and you wont be receiving the items until another 3 months. I reached out for a refund for a dress i didnt receive 5 months after the purchase, they agreed to refund me and advised me to wait 3-5 days. Waited that time period, messaged them via messenger to say I didnt get any payments and was left on read. Now that i opened a claim on paypal, they are refusing to give me a refund
30. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Smilejustlove
Hello,Tia
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had tried to refund to you on March 20th and March 30th, but you initiated a dispute, and we cannot refund you quickly.
Afterwards, we contacted the payment platform and processed a refund for you on April 4th. Please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
Antwort von Smilejustlove
Hello,Fathmeh
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had refunded to you on 21st,February,please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
At all
At all, the quality, model, and photos on the site are different from the posted ones, they are totally lying and all the material is of low quality and lies, it is completely different.
18. Februar 2023
Bewertung ohne vorherige Einladung
I just loved the quality of your…
I just loved the quality of your products. So classy and sophisticated styles. I'll shop more in the near future.
9. Februar 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.