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This website looks straightforward until something goes wrong
Then every page sends you somewhere else: FAQ, ticket, chat, profile, back to FAQ again
Customer support was still displaying the same old note afterwards

Maybe I looked too often, but the 32 withdrawal sat on processing every time. Jordan in email gave me a different answer from yesterday's representative. I saved a screenshot before closing the page

I attempted to lower my limit from the account screen. It saved on desktop, but mobile showed the old number until I logged out twice.
I ended up checking the identical screen again later. The records continued to show the problem as unresolved.

Chat queue began at position 18. When I finally reached an representative, the window refreshed and dropped me back to login. No transcript saved. The status gave no indication of what was supposed to happen next.

Ava replied by email and named one document. Six hours later, inbox asked for two different files

Same case, different listing

That was the point where it started getting irritating. The status gave no indication of what was supposed to happen next