Outstanding Customer Service — 5 Stars! I cannot speak highly enough of the customer service at Sleepsake. From my first email I had a quick reply from a real person — not a bot, not a templa... Mehr ansehen
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Das sagen Bewerter
I bought a Sleepsake pillow hoping it would help with my sleep issues, but it turned out my problem wasn’t the pillow at all. Since I didn’t need it anymore, I decided to return it, and honestly,... Mehr ansehen
Sleepsake is a very good and honest company. I purchased a pillow and after a trial period I found that it was not suitable for my neck problem. I contacted the company advising them that it was not... Mehr ansehen
I bought a sleep sake pillow to help me with neck pain and paraesthesia when sleeping. Unfortunately it didn't help. But I'm giving this company 5 stars for their outstanding customer service, they ho... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.
Kontaktinformationen
Melbourne, Australien
- support@sleepsake.com.au
- sleepsake.com.au
4,7
Hervorragend
33 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
I reached out to support at Sleepsake because the pillow didn't work for me
I reached out to support at Sleepsake and they responded quickly and as advertised. Unfortunately the pillow didn't work for me, and after investigating the issues with me refunded the cost the same day. No fuss, no hurdles, just supportive and helpful.
3. September 2026
Bewertung ohne vorherige Einladung
This is genuine feedback
This is genuine feedback - not AI. Customer service and support provided by Sleepsake has been outstanding. Although the pillow didn't work for my particular circumstances, I have no doubt it would be amazing for those who are side sleepers and looking for relief (and a good nights sleep). The team were very helpful in making recommendations for my needs and very responsive when I needed to return the pillow. I can't recommend them highly enough.
4. September 2026
Bewertung ohne vorherige Einladung
A pillow that has improved my neck and lower back
Great customer service. Great product. We love our Sleepsake pillows. It took no time at all to become comfortable with them. As well as giving my neck comfort, my lower back is also much improved. After spending a small fortune on mattresses, it seems all I needed was a Sleepsake pillow!
4. September 2026
Bewertung ohne vorherige Einladung
Amazing Customer Service
I had an absolutely wonderful experience with Sleepsake's customer service! Unfortunately, the pillow wasn’t quite the right fit for me personally, but the support team made the return and refund process completely effortless. They were incredibly helpful, kind, and responsive throughout the entire interaction. It is rare to find an online brand that looks after its customers this well. Highly recommend them for their amazing service!
1. September 2026
Bewertung ohne vorherige Einladung
Amazing service
Amazing service - quick delivery and fast response times. The pillows didn't suit my petite frame but Ali was extremely helpful in fixing everything up.
Thank you
2. September 2026
Bewertung ohne vorherige Einladung
I look forward to sleeping
I want to rave about this amazing product; so far, I have ordered 7 of the sleepsake pillows. It's a personal choice and I don't want to influence anyone but for me these pillows have actually made to look forward to sleeping.
They say it takes 1 week to adjust to the new pillow, for me it was 1 night. I was struggling with shoulder pain for last three years and it worked like magic for me. I sleep better and I recently noticed my nose doesn't get blocked in the night anymore and I don't wake up coughing. My only problem is now I travel frequently and how will I fit this in my bag. hint hint...
1. August 2026
Bewertung ohne vorherige Einladung
Great customer service experience
Unfortunately, the pillow didn't work for me but I also have a lot of other issues involved in this. My experience with customer service was fantastic and can not fault my experience and help given.
3. September 2026
Bewertung ohne vorherige Einladung
Returning policy ....
What a fabulous experience buying my side sleeper butterfly pillow from you guys ....
It arrived in very quick time from my ordering it online ...
Unfortunately it isn't the pillow for myself...
The return policy with Sleepsake & dealing with Zoey on this was such a very easy & pleasant experience...
What a fabulous company to deal with ....
3. September 2026
Bewertung ohne vorherige Einladung
Excellent and Prompt Service
The product was not suitable for my sleeping needs, therefore I requested a full refund, as per their website. The company answered my email in an extremely prompt manner and organised for a full refund to occur. I am impressed with this company living up to what they stated they will do.
31. August 2026
Bewertung ohne vorherige Einladung
10/10 customer service
The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.
1. September 2026
Bewertung ohne vorherige Einladung
Best Customer Service Ever
I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.
1. September 2026
Bewertung ohne vorherige Einladung
I bought the pillow because i suffer of frozen shoulder
I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.
Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂
I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.
I honestly recommend them to everyone wants to give it a go.
Thank you so much again for everything.
Cheers,
Aron
15. August 2026
Bewertung ohne vorherige Einladung
Brilliant customer service
Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support
1. September 2026
Bewertung ohne vorherige Einladung
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