Sleeping Giant Bewertungen 

Ok, so filled out a review last week as we were having problems, after saying we would get replacement end of August ( as base for bed had a hole missing so couldn’t assemble ) after writing review they decided to deliver one on Saturday, guess what this one was also manufactured wrongly and hole was missing on the other side.
Now we are back to having a delivery end of August, not sure why they are unable to fix problem with someone in Australia as it would be an easy fix but if we get someone to do it we forfeit warranty.
We now don’t know what to do,as matching bed is already assembled and need one that matches.
Not sure who Quality assures there products, guessing no one ☹️☹️

Very helpful when shopping and specially when delivering. Professional, Polite and very efficient.

item was out of stock when brought and soon as came in phone call to let me know it’s in and arrange delivery. was able to deliver on a saturday and removed old mattress efficiently. gave me up to date of time of delivery which wa great. guys who delivered were nice and said hello and delivered quickly

Great service and knowledge by salesperson Kenneth on 28/06/2026 at the Caringbah store.
Delivery of goods were quick and efficient.
No problem assembly the bed.
Thank you.

Joe is full of knowledge about mattresses, and is very friendly and approachable. They set up the delivery to our apartment and everything from the purchase to the delivery was quick and easy!

Staff were fantastic! Great to deal with, lovely close knit team. Assisted all of our needs, will go back and see Rob again. The delivery was on time, and the fastest in and out process I’ve ever seen.

I ordered multiple beds (3) and a large couch. The beds were all missing fittings. We were unable to put them together. We went to James lane who said they are unable to help and we would need to contact sleeping giant. Well good luck as their customer service team dont answer phone calls. I left 5 messages and THEY DID NOT CALL BACK ONCE! I had to then ring back james lane and complain. Terrible customer service and sleeping giant. They are happy to take your money and leave you with faulty beds. Do not buy from this company. What a waste of money! Only after I chased them for weeks did they advise us that the instructions fit all 3 beds were wrong. No accountability at all taken

Communication about the delivery of my bed was made easy via the tracking link.
Guys were in & out in 10 minutes. The guy who carried my old mattress out & the new one in, was a beast. Carrying a king mattress is no easy feat. Both guys very nice. Thanks team 👍

Disliked the online team, and the warranty replacement process. Loved the in store sale people at McGregor and fortitude valley! And loved the delivery guys! Honest, working working and quick!!

Xcellent communication Delivery on time quick and efficient drop off; staff courteous and well presented

Had a great experience. The team members from Sleeping Giant Mile End were very helpful. They made sure we were looked after throughout the process from order to delivery. Thank you!

Quick delivery and install. Nice delivery staff too.

The bed frame arrived faulty, with no latches or hinges to attach the other parts, making it impossible to assemble. I had already paid for a professional assembler, so that money was completely wasted. Although a replacement has been offered, it doesn't make up for the inconvenience, extra cost, or time wasted. I'm now sleeping on the floor while waiting for the replacement bed. If faulty products are being delivered, customers shouldn't have to deal with all this hassle. Better quality checks are needed before shipping. I wouldn't recommend buying this product based on my experience.

Communication was great and delivery done quickly and well.

Information regarding delivery was very helpful and on time specified. The driver and his assistant very pleasant and helpful pleasing experience.

They didnt read delivery instructions, didnt call the recipient on delivery instructions, lied about waiting 20mins when they just got there 5 minutes before, they didnt deliver to the apartment which has a lift, left bed in the foyer, bad service, change your delivery company, they were rude

Prompt delivery. Tracker worked perfectly. Very helpful delivery men.

I bought a queen mattress, a single mattress & a chair from the Castle Hill store on 28/5. The items were delivered on 1/7. As soon as the queen mattress was placed in my bed frame I noticed it did not fit so I immediately returned it to its packaging & contacted the store, told them what happened & that I wanted to return this mattress. The other items were fine. I was told I needed to fill a form online & head office would organise the return which I did. Over the next week, I have been going back & forth with Customer Service trying to get a refund & return the mattress. I was asked to send photos, I did. I was asked to send measurements, I did. I was told there was nothing wrong with the mattress. I reviewed the T&C on the website only to be greeted by an error page. I then used their AI bot to ask about returns & it advised items could be returned. I also used the AI bot to review their T&C. I shared these with Customer Service. Still my request was rejected & I was told to consider buying a new bed frame. After spending $2,000 with this company, they ask me to spend more but don’t refund a brand new, unused mattress in its original packaging. This is the first time I have shopped with The Sleeping Giant & will never shop there again. In the past I have bought my mattresses from Harvey Norman & Myer & they have sorted out any issues we had no problem. I would encourage anyone reading this to reconsider purchasing from this company. The Customer Service team is unhelpful & rude.

The delivery guys were fantastic! They arrived on time and were extremely professional, helpful and very friendly!! I was very impressed.

Driver was amazing