SkipTheDishes Bewertungen 

this company is holding my money hostage. i asked for a refund, as my driver waited down the street for the restaurant to close, and after already waiting nearly an hour, i was told by the restaurant (after calling) that i should cancel my order.

now we skip to the cancellation: i told the skip representative i had the displeasure of interacting with that i wanted my card refunded as i do not want to spend my money here any longer… and i’m writing this after receiving an email that they decided to refund me in skip credits.

complete and utter failures run that company — not to mention the unethical practices of forcing consumers to continue to use their service by means of ignoring the method in which they are refunded.

We had 2 orders coming to our home. Driver went right past our house and 39 minutes over the bridge to another stop first then our home. Food was pretty much soggy and very cold. Not sure why he past right by our house and continued 40 minutes in the opposite direction. Order before that, delivered to another house, before that delivered to wrong house and so on.

bad customer service....
I order food for my friend and I at 5:30, said it would take roughly an hour. An hour passed and it said it would still take 80 minutes. Once it reached the two hour mark, I contacted support. They did not care at all. Told me my food would be there eventually and that there was a driver connected to my order. My driver hadn't moved for 15 minutes and the customer service person was annoyed that I was frustrated. I ended up cancelling my order as it was 2.5 hours after I ordered and my friend had to leave. Support was awful

Jan 22, 2026. I placed an order with Skip which never arrived. The courier called me and had wrong house number. I gave him correct house number, he was only 3 doors away, he never arrived with it. I used their Chat with Courier feature and he was not online. I immediately tried to contact Skip. I waited for almost an hour for an "Advisor".(Jean C) she was no help. She insisted I input wrong address. I tried explaining that driver had called me and I gave him correct info and that he was only 3 doors away and I never got my order. Didn't make a difference, my fault. I have an account and when I log in my address automatically comes up I had verified it was correct address. No, it was my fault, I gave wrong info Most that they could do was 50% refund. For what. I got nothing and I have to pay for the "privilege" of getting nothing.

I used Skip the Dishes for the first time and it asked my location for the delivery and then for detailed information which I entered to tell my suite and the 2nd floor and noted the name of our medical clinic which includes the City in the name. I got a call from a delivery guy in the wrong city - somehow they had an address in another city. I'm sure part of it is my first time trying to navigate their app but I reached out to Skip the Dishes and they just said no refund. No effort to remedy the situation. They were rude when we replied and said we would never get a refund now or ever again on our account(Muideen O. and Deen were the staff that replied). Please use any other delivery service!!!

I ordered a burger at 6:12 estimate deliver 8:30 I asked support for a refund because it was taking to long, the bot then says it’ll be here at 8:40 and then closed the chat, I’m currently cancelling my order now. Ridiculous app.

They delivered to a wrong address then told me I needed to go pick it up, even though the map showed exactly where I live. They sent an email saying 1/2 would be refunded to my credit card and sent a 2nd email telling me the other 1/2 would be refunded in Skip credits. Never got the Skip credits. When I contacted support, they just said I should not have gotten the 2nd email and he ended the chat before I could respond. Several times food was delivered cold. I switched to Uber Eats. I will never use Skip again. And they really couldn't care less about it's customers.

The map showed the driver missed the turn to my street. I immediately sent a chat saying he was going to wrong house. Sent a follow up 40 seconds later. Driver ignored both and delivered to the wrong house. On was not using Skip’s app because it knows where my house is.

Contacted customer support. They processed credit to my card that I won’t get for 10 days. They don’t read my messages, and advised me to contact the driver even though I told them I did and driver ignored me. I asked, politely but firmly, for an explanation of why this keeps happening. The customer service rep ghosted me.

I really wanted to use a. Canadian company. But they’ve screwed up and delivered to wrong house as many times as they’ve got it right.

Skip is the WORST delivery service going. Almost every single order I have had has missing items or items I never ordered. Skip has now said that I have had to many refund requests and has banned me from any future refunds. If the restaurants would educate themselves and actually get the orders correct than customers would not have to request so many refunds. Customer service agents are so very rude and ignorant. A lawsuit should be filed against Skip the Dishes for everything. DO NOT use this app unless you want pure resentment, frustration, poor service and tons of lost money.

This delivery service is one of the worst I’ve ever used. I’ve ordered from them twice, and both times, my order was called off and delivered by a delivery driver. The customer service is also terrible.
Order number for references 736803343
2nd order :- 729087288

Reviews repeatedly take over 1 hour and a half to deliver, and they never offer proper compensation. If you want slow cold food, this is your go to place.

Ordered food at 6:40
Wrong order delivered after 8:00
Had to spent half hour chatting with a bot, no human customer support.
Received credit for the order minus the tip.
An hour later, another driver delivers the correct order ... to a wrong address.
Avoid like a plague!!!!

Terrible service, didnt receive order, contacted asap, they told me i asked for a pickup order....1st off is that a thing...why would someone order thru skip and pay fees for an order you call directly for less...anyhow, I updated my address before placing the order in the system,then they had said i asked for pickup....i asked for a refund...nothing...i reached out again, asked for my money to be returned, no our system wont allow that....its funny the system had no problem taking my money...out of frustration,I ended up placing the same order thru Uber eats, and it was less $ .....

Their website adds a location address which is not yours. When you indicate your address with your order their website changes it to the added address which is supposed to be your address.
This time my order address was switched to the wrong one. Last time my order went to the wrong address that was closed, the delivery person phoned me for my address and delivered my order.
This time I am $100.00 out of pocket. Waiting for Skip to respond.

Terrible customer service. We ordered from a restaurant we visit and the food is always nice, however, very poor quality through Skip the Dishes. When we requested a refund, their customer service advised us that a refund “is not in your policy” and they would not share any detail about “the policy”.

Do not use Skip the Dishes.

If there was a zero I would pick that, because the driver was horrible. He dropped our supper off without ringing the doorbell or knocking on the door. Plus, we selected handoff, and he left it on our cold porch in the snow and we didn’t know he dropped it off. I noticed he dropped off other orders before he came to our house, had I known that I wouldn’t have ordered because our food was cold. never again!

My order was delivered by Skip with a missing item (Hummus & Pita), and the quality of the remaining food was unacceptable. The garlic potatoes and falafel balls appeared to have been prepared well in advance, reheated, and packed only after the order was placed. The food was stale and not freshly prepared.

The restaurant (Beirut Express) does not provide a direct contact number, leaving no way to resolve the issue with them directly. I reported the problem to Skip support, but no corrective action was taken. I was simply asked to accept the situation.

I requested either freshly prepared replacement food with the stale items returned, or a full refund. Neither option was supported.

This experience reflects poorly on both the restaurant and the Skip platform. Delivering missing items and reheated food, then refusing to resolve the issue, is unacceptable and unfair to customers.

What a horrible company, I will never use them again. Some sort of system error or glitch caused my son’s order to be ordered a total of 4 times. He ordered once, but received and was charged for 4 orders. Does this not raise some sort of flag with Skip the Dishes?? This isn’t a normal thing people do! So, I helped my son with reaching out to customer service. Customer service CAN’T possibly be human.. if they are, they are the most idiotic people I have ever spoken to. We were acknowledged by customer support and told to wait while they reviewed his account. We then waited 15 mins before having to ask if someone was still there. 5 minutes later we were told they needed more time to review (20 full minutes without an update, nothing!). Then about 3 mins later, they simply stated “Happy to be of assistance. Is there anything else I can help you with today?”…… uhhh yes, our original inquiry hasn’t been answered. After that they provided zero information and essentially stated that what we claimed is impossible and to report it as fraud to the bank. Fraud?! By who?! Skip!! Absolute thieves and a garbage company.

Wish I came here before the frustration that I endured dealing with their incompetent aggressive and arrogant support personnel offshore wrong order delivered chatting as the only option to resolve it final resolution wait for your money 5-10 business days no courtesy except the pre registered we are sorry for the inconvenience BS how is this company still allowed to operate in Canada is beyond me, helped their drivers so many times that speak no English to find house # in condo settings overall a disastrous experience

Ordered twice from Skip, the first order took eons to get here, and with the second order, the driver did not cross reference the order, and bring it to the businesses attention, and failed to include two bottles of pop I ordered. Upon inspection of the store's receipt, the pops were not even included in my order. Whereas, my Skip order receipt shows two 500ml bottles of pop, which costed $8. I was refunded for one.
Just avoid this service, it's as inconsistent as ever. The drivers are clueless morons with no customer service skills.