Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Mehr ansehen
Unternehmen hat geantwortet
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Kontaktinformationen
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Vereinigtes Königreich
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,6
Hervorragend
340 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Probably the best after sales service I…
Probably the best after sales service I have ever experienced!
10. Februar 2025
Antwort von Simply Underlay
Thanks for the kind words. We take after-sales service seriously, so it’s great to know it made a difference.
Fast efficient delivery not used…
Fast efficient delivery not used underlay yet but seems good quality
5. Februar 2025
Antwort von Simply Underlay
Thanks for your review. We're glad delivery was fast and you're happy with the quality of the underlay.
Slight mix-up with the delivery
Slight mix-up with the delivery. Was originally scheduled for the Monday and then I got a msg Wednesday of the previous week saying it would be delivered on Thursday. Waited in all day and it wasn’t delivered until the following day.
5. Februar 2025
Antwort von Simply Underlay
Thank you for your review and feedback. We're going to follow this up with the courier as it's not what we expect for what they charge us.
Great company,
The price was a lot cheaper then carpet shop .the same make for half the price
4. Februar 2025
Antwort von Simply Underlay
Thank you for your review. We offer all the major underlay brands without the overheads, which means we can pass on the savings to our customers.
Good choice and easy to navigate website
4. Februar 2025
Antwort von Simply Underlay
Thank you for your review. It's nice that our hard work on the website and product curation has been noticed.
Antwort von Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Antwort von Simply Underlay
Thank you for your review. Two things we pride ourselves on, so this is nice to read.
Very good underlay very dense material…
Very good underlay very dense material only downside very heavy to lay
Only just fitted but also seems to be better at insulating and the rooms seem warmer
6. Januar 2025
Antwort von Simply Underlay
Thank you for your review. Yes, the better quality, denser underlays can be very heavy, but once installed they will last for many, many years.
Hassle free underlay purchase
Hassle free underlay purchase. Competitive prices and fast delivery. 🏅
28. Januar 2025
Antwort von Simply Underlay
Thank you for your review. You just summed up everything we stand for.
Antwort von Simply Underlay
Thank you for your review. We pride ourselves on offering the best value for money products on the market so this is nice to read.
Tredaire dreamwalk
Really helpful when made a change to my online order.
Quick delivery...only took 2 days. Will definitely use again.
13. Januar 2025
Antwort von Simply Underlay
Thank you for your review. We're glad we could help.
Good communication
Good communication, order delivered within timescale,would buy from this supplier again.
8. Januar 2025
Antwort von Simply Underlay
Thank you for your review and we look forward to serving you again in the future.
Antwort von Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Underlay understood
Great advice from Mike, the website was really informative, unbeatable prices and fast delivery, the driver was really lovely and brought the underlay indoors for my mum
3. Januar 2025
Antwort von Simply Underlay
Thank you for your review. We will be sure to pass your comments on to Mike and the delivery company.
Antwort von Simply Underlay
Two things that we always want to be associated with. Thank you for your review.
Plushwalk 12mm underlay
Excellent service, quick delivery and great under lay at a good price.
3. Dezember 2024
Antwort von Simply Underlay
Than k you for your review. We pride ourselves on our service and quality of product so this is nice to read.
5 Star experience from the start
5 Star experience from the start! Very easy ordering and my order arrived well packaged and 1 day earlier than expected. Each roll was individually wrapped and perfect. The underlay was easy to fit and the quality exceeded our expectations !
I would very highly recommend and will be ordering again in the near future.
29. November 2024
Antwort von Simply Underlay
Thank you for your review. We're glad we exceeded our own high customer service expectations and hope to serve you again in the future.
Exceptional
I found the exact underlay that I wanted at a very good price, we had some issues with the delivery company, but Mike at Simply Underlay was outstanding at getting a new roll out to us so it arrived in time to be fitted before Christmas.
Great price, Great advice, and Excellent customer service, thank you Simply Underlay
25. November 2024
Antwort von Simply Underlay
Thank you for your review and the patience and understanding shown while we sorted out your delivery issue. We will always strive to put things right when things occasionally go wrong.
Delivery process is just a shambles
Delivery process is just a shambles, waited inn a whole day and no delivery, only partners birthday. Will never use them again
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Simply Underlay
Thank you for your feedback and we're sorry you had issues with your delivery.
Unfortunately, although we dispatched your order on time (3rd of December), the courier, DX, was experiencing unprecedented demand on its network due to Black Friday, which led to a handful of orders being delayed at the central hub.
So, while we expected your order to be delivered on Friday 6th, it slipped to Monday, one working day later than expected. We apologise for the inconvenience caused, especially on such an important day, but there was honestly nothing more we could do on this occasion.
Great communication highly recommend!
2. Dezember 2024
Antwort von Simply Underlay
Thank you for your review and recommendation.
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