Simmer and Slice Ltd Bewertungen 

311
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted deliver... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great, speedy service, good price too. Happy to do business with an independent business.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachhandel für Arbeitsplatten

Vom Unternehmen geschrieben

At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

311 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(311)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Would be lovely to review my purchases…Nothing has arrived

Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted delivery. I have also not had any updates about delivery etc. I’ve got better things to do with my day than sit around waiting for deliveries that don’t turn up. Door open and all cars on drive and absolutely no one tried to deliver.

4. September 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

We’re sorry to hear that your parcel has not yet arrived, but we would like to clarify what has happened.

Your order was placed on Friday 4th September and dispatched on Monday 7th September, our next working dispatch day, via Parcelforce.

Parcelforce subsequently recorded an attempted delivery. From your comments, it appears that this did not actually take place as stated, which is understandably frustrating.

Although we had received no email, telephone call or other contact from you to let us know there was a problem, we have already chased Parcelforce ourselves. They have now confirmed that they will reattempt delivery on Thursday.

We are always happy to help when a delivery goes wrong and will continue to follow this through, but we do need customers to contact us directly if they experience an issue so that we can deal with it as quickly as possible.

Hopefully your order will now be with you very shortly.

Bewertet mit 5 von 5 Sternen

Nice mug

Love the cups and jug. Quick delivery. Great products.

25. August 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Thank you :) Hope you enjoy

Bewertet mit 5 von 5 Sternen

Good customer service

Staff were helpful and knowledgeable about the product I purchased.

8. August 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Thank you so much for your kind words.

Bewertet mit 5 von 5 Sternen

Excellent Service

Was easy to order from the website. There was a good choice of items. Delivery was made on time and I was notified along the way.

14. Juli 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Hi Carolyn

Thank you for your order and kind words! At least they arrived and the courier didn’t leave them with a passing cat down the road, or anything crazy like that.

I hope you enjoy your new items.

Thank you so much.

Team Simmer & Slice

Bewertet mit 5 von 5 Sternen

Vefy nice product

14. Juli 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Hi

Thank you for your order and I’m glad you liked your product! We managed to get the last few in the country. Looks good and works! Enjoy and thank you for your review!

Best regards

Team Simmer & Slice

Bewertet mit 1 von 5 Sternen

Parcel left inside front gate!!

Parcel left inside front gate!!
Front porch was available for deliveries not the garden

7. Juli 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Hi Jeanne

Thank you for your feedback. We’re sorry Parcelforce didn’t leave your parcel where requested.

As a small independent retailer, we work incredibly hard to provide great products and service, so it’s disappointing when a courier lets both us and our customers down.

We hope you’re pleased with your bakeware and that you’ll enjoy using it for years to come.

Kind regards

The Simmer & Slice Team

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service. Super responsive. Delivered on the date I asked. Polite and helpful.

18. Juni 2026
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Thank you for your kind words and your business, as an independent business, it's comments like this that make a big difference. Enjoy :)

Bewertet mit 2 von 5 Sternen

Great service overall, but disappointed with lack of response to complaint


I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the complete lack of response to my emails after I tried to raise an issue about one of the meals.

Following recommendations from my son and several neighbours, I ordered 18 meals. Most were delicious and of excellent quality, but the Jerk Chicken meals were a major letdown. I ordered four portions based on the positive reviews, yet all four were inedible — the chicken was tough and grisly, the plantain was mushy, and the dish lacked seasoning and flavour. There were also no kidney beans, which was surprising.

Three others, including my son, tried the meals and agreed they were not up to standard. It’s disappointing, especially as the rest of the range was so good.

What’s most frustrating is that customer service hasn’t replied to my emails about this issue. I still think Simmer Eats has great potential and offers tasty, convenient meals, but ignoring customer feedback is really disheartening.

I hope they improve how they handle complaints - good service shouldn’t stop after delivery.

In light of above, would still expect a response to my emails please.

28. Oktober 2025
Bewertung ohne vorherige Einladung
Simmer and Slice Ltd-Logo

Antwort von Simmer and Slice Ltd

Hi Susan, this is not us so we have asked for it to be removed. Try Simmer Eats. Thanks

Bewertet mit 5 von 5 Sternen

Great service - made me feel valued

Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and Emile Henry bread recipe book included in package. Just lovely.

19. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Personal Touch

Found a good deal on a small Scanpan - which is a great little frying pan. My pan arrived well-packaged with a personal note from Hannah - which I thought was a lovely touch. Will defo order again from this company. Thanks guys.

29. März 2024
Bewertung ohne vorherige Einladung

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