Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Looked after very well again this year, no problem booking tickets. Then contacted them for a careers ticket, sent them the paperwork and all done within a week. Great service again thank you very m... Mehr ansehen
Unternehmen hat geantwortet
Always had such a great experience with the team at Silverstone. I had some queries and ticket questions and requests, so I asked hoping I would get an answer. Within 24 hours Elliot was quick to resp... Mehr ansehen
Unternehmen hat geantwortet
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Hervorragend
1516 Bewertungen
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Hat 94 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Sam - fantastic customer service
I had an issue where I needed to contact customer services. Sam was very professional, friendly and provided excellent customer service.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for take the time to leave us a review!
We’re delighted to hear that Sam was able to assist you and provided such professional, friendly and excellent customer service. We’ll be sure to pass your lovely feedback on to Sam.
We really appreciate you taking the time to share your experience!
Extremely poor customer service
Extremely poor customer service. Issue with emails so you never hear back or get an issue resolved and zero other way to contact
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for leaving us a review.
We’re very sorry to hear that you feel we have not resolved your issue and apologise for the frustration and inconvenience this has caused.
Providing a responsive and helpful customer service experience is extremely important to us, and we’re disappointed to learn that this has not been your experience. We would welcome the opportunity to look into your concerns further and work towards resolving the matter for you.
Please contact our Customer Services team, so we can assist you further. Thank you once again for sharing your feedback.
Efficient response to enquiry and all…
Efficient response to enquiry and all relevant information details, thank you for making it easy Silverstone.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re delighted to hear that we were able to respond efficiently and provide all the information you needed. Making things easy for our customers is exactly what we aim for, so it’s wonderful to know we hit the mark.
We really appreciate your kind words and look forward to welcoming you to Silverstone!
Accessibility team MotoGP 26
What a great experience we had at MOTOGP 26. Excellent support from all accessibility staff from booking tickets , parking and venue. Helpful, friendly and supportive made us feel very welcome and valued. Would recommend any one with disabilities getting in touch with the accessibility team they are knowledgeable, professional and aid to meet you’ve needs to make the experience the best it can be . Big shout out to Dee at Abby who did a brilliant job .
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a great experience at MotoGP and that our accessibility team were able to support you throughout your visit, from booking and parking to the venue itself.
It’s fantastic to know that you felt welcomed, valued and well supported. Your kind words about our team mean a great deal to us, and we’ll be sure to share your special shout-out to Dee!
Thank you for recommending our accessibility team. We look forward to welcoming you back to MotoGP in the future!
Super customer service
I needed a question answered before I could book tickets, received the necessary information pretty much immediately - perfect.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a review!
We’re delighted to hear that we were able to provide the information you needed so quickly and help make your ticket booking experience smooth and easy.
We really appreciate your kind words! We look forward to welcoming you to Silverstone soon.
Silverstone support were great!
Silverstone support were great - we didn't manage the Supercar experience this time round due to ill health but received a full refund, for which we were most grateful. We will be back as soon as we can!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review. We’re delighted to hear that our Support Team was able to assist you and arrange a full refund for your Supercar Experience.
We’re sorry to hear that ill health meant you couldn’t enjoy the experience this time, but we’re pleased we could make the process as straightforward as possible for you.
We really appreciate your kind words and look forward to welcoming you back to Silverstone when you’re feeling better. We hope to see you behind the wheel very soon!
Poor customer service
Poor customer service. I bought a place in the silverstone half marathon with a few of my friends. My friends' Silverstone accounts showed their tickets, but my account was empty. After a few weeks, I enquired to ask what was going on (to check if I needed to do anything) and received an unhelpful/sarcastic reply.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to see your friends’ tickets on their accounts while yours was still showing as empty.
We’re also disappointed to hear that you felt the response to your enquiry was unhelpful or came across as sarcastic. This is certainly not the level of customer service we aim to provide, and we apologise for the way your concerns were handled.
We appreciate you bringing this to our attention so we can learn from your experience and improve our service going forward.
We hope you’re still able to enjoy the Silverstone Half Marathon and have a great race day.
Amazing Day & Venue
We went to our first MotoGP and first visit to Silverstone. What a day!
Respect to all the riders and teams. Quite unbelievable when you see them from trackside. Goosebumps every time they flew past us.
The venue and organisation was excellent!
I contacted the support team (in particular, Sharon) a few times due to a couple of issues I had with my car breaking down and the parking registration. They responed and resolved the issues immediately.
Upon arrival at Silverstone the stewards for parking were spot on, no delays and plenty of room.
The facilities and staff around the circuit were all excellent, much better than expected. Despite being very busy, there was lots of space. Plenty of benches and tables, food and drinks at reasonable prices.
Lots of other things to see and do. Games for kids. Bike shows. Simulators etc etc
The perfect day out and can't wait for the next one. Already booked it!
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share such a fantastic and detailed review. We’re delighted to hear that your first visit to Silverstone, and your first MotoGP, was such a memorable experience.
It’s wonderful to hear how much you enjoyed seeing the riders and teams trackside, as well as the atmosphere and excitement of the event. We’re also pleased that you found the venue, facilities and wider entertainment to be excellent, and that our team helped make your day as smooth and enjoyable as possible.
We’re particularly grateful for your kind words about Sharon and our Support Team. We understand that unexpected issues such as a car breakdown and parking registration can add stress to an event day, so it’s great to know that the team was able to respond quickly and resolve everything for you. We’ll be sure to pass your feedback on to Sharon and the wider team.
It’s fantastic to hear that you’ve already booked your next visit. We can’t wait to welcome you back to Silverstone for another unforgettable day!
Great support
Nicky was great to deal with my request. I had a small issue when purchasing my membership. Nicky communicated very well with me, she was very professional and sorted my problem. Thanks a lot!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our team were able to assist with your membership purchase and resolve the issue promptly.
We’re particularly pleased to hear that you found Nicky professional and communicative throughout. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing to become a member, and we look forward to welcoming you to Silverstone.
Cannot beat moto gp at Silverstone
Cannot beat moto gp at Silverstone.
What a day!
And a big shout out to Sharon in enquiries for assistance with helping my dad out for blue badge parking.
Much appreciated
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave us such a wonderful review. We’re delighted to hear that you had a fantastic day!
We’re particularly pleased to hear that Sharon from our Enquiries team was able to assist with the Blue Badge parking arrangements for your dad. We’ll be sure to share your kind feedback with Sharon and the wider team.
It’s great to know that we could help make your experience more enjoyable, and we look forward to welcoming you back to Silverstone again in the future.
Great customer service with a ticketing…
Great customer service with a ticketing issue i had.
Quickly getting back to me and resolving my issue.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave us a review.
We’re delighted to hear that our team was able to assist you quickly and resolve your ticketing issue. Providing helpful and responsive customer service is really important to us, so it’s wonderful to know you had a positive experience.
Thank you for taking the time to share your feedback, and we hope to welcome you again soon!
I got worried after reading a very…
I got worried after reading a very negative review. Val B phoned me very quickly, explained everything and totally put my mind at rest. She was friendly and extremely helpful. A credit to your company.
I now know if I have any problems there, I can contact customer service and they will help.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for taking time to leave us a review. We’re delighted to hear that Val was able to put your mind at ease and provide the reassurance and information you needed.
It’s wonderful to know that her friendly and helpful approach left you feeling confident that our Customer Service team is here to support you should you need us.
We’ll be sure to pass your kind words on to Val! We hope you have a fantastic experience and look forward to welcoming you.
Many thanks Grace for all your help
Many thanks Grace for all your help. It is realky appreciated. Thankyou
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your kind words. We’re delighted to hear that Grace was able to help and that you appreciated her support.
We’ll be sure to pass your lovely feedback on to Grace. We really appreciate you taking the time to leave us a review!
Really poor service from Val on the…
Really poor service from Val on the enquiries email desk on trying to updated from 1-day to 3-day MotoGP ticket. No wonder attendance is falling.
Weekend is yet to come so leaving this at 2 stars rather than 1.
6. August 2026
Bewertung ohne vorherige Einladung
I had been gifted some tickets for the…
I had been gifted some tickets for the weekend but the parking for our bikes hadn’t been booked. I sent an email requesting help and got an almost immediate response from “Lauren”.
Lauren was amazing and booked our bikes in for me, she was polite, courteous and friendly ! A true asset to Silverstone ! Thank you again Lauren 🙏
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review! We’re delighted to hear that Lauren was able to help arrange your bike parking so quickly and made the process so easy for you.
We’ll be sure to share your lovely comments with Lauren. She’ll be thrilled to know that her polite, friendly and helpful approach made such a positive impression. We’re very proud to have team members who genuinely care about providing great customer service.
We hope you have a fantastic weekend and an amazing time at Silverstone.
Had a problem with my booking
Had a problem with my booking. Was very helpful and sorted quick
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave us a review. We’re delighted to hear that our team was able to help resolve the issue with your booking quickly and that you found our support helpful.
We really appreciate your kind feedback and hope you have a fantastic stay with us. We look forward to welcoming you!
I’m going to the 2026 moto gp with my…
I’m going to the 2026 moto gp with my son…I was paying for parking but couldn’t see where to add my registration number to avoid any later fines, so raised a query online. I have to say they responded very quickly and informed me of the process.
Full credit for the timeliness of their response.
Well done.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave us feedback. We’re delighted to hear that our team was able to respond quickly and provide you with the information you needed regarding parking and your vehicle registration.
It’s great to know that you felt well supported, and we really appreciate you taking the time to recognise the timeliness of our response.
We hope you and your son have a fantastic time at the 2026 MotoGP! We look forward to welcoming you both to Silverstone and hope you have an unforgettable weekend.
LIFES HISTORY NEEDED TO BUY TICKETS
NOTHING WENT WRONG BUT WHY DO SILVERSTONE NEED MY LIFE HISTORY JUST TO BUY TICKETS
TOOK ME 35 MINS TO GET THE APP THEN ALL MY LIFES HISTORY WAS NEEDED ANOTHER 20 MINS THEN LOW AND BEHOLD STILL NO TICKETS AS THEY SAY THEY WILL BE AVAILABLE ON THE DAY ON THE APP
I HOPE THERE IS GOOD RECEPTION AT SILVERSTONE OR THERE WILL BE A VERY LONG WAIT AT THE ENTRANCE
WHAT IS THIS COUNTRY COMING TO AND WHAT ABOUT THE POPULATION THAT DOES NOT HAVE A MOBILE PHONE JUST SEND THE TICKETS ON EMAIL OR POST
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating you found the ticketing and app process, particularly the time it took to get set up and complete the required information.
We completely understand your concerns around accessing tickets on the day, as well as the challenges this can present for guests who may not have access to a smartphone or reliable mobile reception. Your feedback is important to us, and we’ll make sure it is shared with the relevant teams as we continue to review and improve the experience for our customers.
We hope that, despite the frustrations with the process, you have a fantastic time at Silverstone and enjoy the event. Thank you again for highlighting these concerns.
It can be a little tricky at first but…
It can be a little tricky at first but once you get familiar with navigating the options and preferences from the website it’s actually pretty straightforward and easy to use. Thankfully I received an efficient detailed response from the support team and well informed guidance to resolve the issues I was experiencing. Will be attending our first Moto GP weekend experience tomorrow. Weather is great and we’re looking forward to it.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We're delighted to hear that, although it took a little time to get familiar with the website, you found it straightforward to use once you got going.
We're especially pleased that our Customer Service team were able to provide the guidance you needed and help resolve the issues you experienced. Providing helpful and efficient service is something we take great pride in.
We hope you have an incredible first MotoGP weekend! We look forward to welcoming you again in the future.
Ive been going to Silverstone since I…
Ive been going to Silverstone since I was 12. My first race, was Ayrton Senna's first win at the this special track. Silverstone has always been my happy place, taking my son there was the best day. Staff have always been amazing, friendly and professional.
Last year, I had a heart attack. Diagnosed with heart disease which is getting progressively worse. I contacted Silverstone and asked what was the procedure for (when my time came) scattering my ashes. I got a lovely email from a lady called Val, she gave me all the information I needed. I can't explain it, she came across like she really cared. I may never get to another race at this special place but I know my wishes will be taken care of by my family and the amazing Silverstone family.
Thanks for the best memories.
#weraceasone
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for sharing such a deeply personal and touching review.
It means so much to hear about the special place Silverstone has held in your life, from your first visit as a young fan to the memories you've created with your son. Moments like these are at the heart of what makes Silverstone so special, and we're truly honoured to have been part of your journey.
We're also very grateful for your kind words about Val. We’ll be sure to share your message with her, as she’ll be touched to know that her care and support meant so much to you.
Thank you for being part of the Silverstone family for so many years!
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