Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Mehr ansehen
Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. Th... Mehr ansehen
I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim... Mehr ansehen
3,5
Akzeptabel
2068 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Problem solving customer service
I had a warranty issue in my garden hose, and Evelyn Cebe was able to provide assistance very professionally and politely. I no longer had the warranty card, only had the proof of purchase and she was still able to take care of my issue with a replacement,despite not having everything that was needed. I really appreciate your help, Evelyn. Thank you!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Sujan,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with your warranty concern and provide a satisfactory resolution.
We truly appreciate your kind words and recognition of the professional and courteous support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.
Thank you again for your support and for choosing Shop Joe.
Warranty Request
Speaking to Petty Manguilimotan was a great experience. She was professional and was able to take care of my warranty request.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Jose,
Thank you so much for taking the time to share your wonderful feedback! We're truly grateful to hear about your positive experience with Petty Manguilimotan.
Providing helpful, professional, and efficient support is something our team strives for, and we're delighted to know that Petty was able to assist with your warranty request and make the process a smooth experience for you. We will be sure to share your kind words with Petty, as feedback like yours means a great deal to our team.
Thank you again for your appreciation and for choosing Shop Joe. We truly value your trust and support
Made a new purchase for a pressure…
Made a new purchase for a pressure washer and a nozzle was a defective item and Christian helped with a brand new replacement unit. Thank you for taking ownership Christian!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Thusy.
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with the issue you encountered and provide a replacement to help resolve the matter.
We truly appreciate your kind words and your recognition of the care and ownership shown by our team member. Providing helpful and dependable support is very important to us, and it is always rewarding to know that our efforts made a positive difference in your experience.
Thank you again for your support and for choosing Shop Joe.
The tools are decent but the batteries…
The tools are decent but the batteries fail the test. My 24 volt battery, while it appears to take a full charge, does not deliver. I used the battery on the snow shovel which due to the frequency of snow, I only used a few times. When I contacted the company for a replacement the warranty had run out. The battery is expensive and I will not risk investing in another one.
24. Juni 2026
Antwort von Shopjoe
Dear Ernest,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with the battery and the difficulties you encountered while seeking assistance.
We understand how disappointing it must be to have the battery fail to perform as expected, particularly after limited use. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Excellent customer service
I had a really great experience with Sun Joe that they were able to resolve my issue. I had an issue with a broken tab when I received my initial detacher. As there was no stock available at that time, I was asked to wait. But once the stock came back up, I was shipped with a brand new Detacher.
3. Juli 2026
Antwort von Shopjoe
Dear Ram,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that we were able to resolve your concern and provide a satisfactory outcome.
We appreciate your patience throughout the process, especially while waiting for the product to become available. It is rewarding to know that the replacement met your expectations and helped restore your confidence in our service.
Thank you for your support and for choosing Shop Joe.
Warranty honored to my satisfaction
Rose Irea worked with me to see that my warranty claim was settled to my satisfaction. I'm looking forward to using this replacement to keep fallen dead limbs taken care of. Thanks for your help.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Lavetta,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your warranty claim was resolved to your satisfaction and that our team was able to provide the support you needed throughout the process.
Your kind words are greatly appreciated and will be shared with our team. It is always rewarding to know that we were able to provide a positive customer experience.
Thank you for your support and for choosing Shop Joe.
Agent Performance
The agent was very helpful and was able to process my claim in a professional manner.
Thank you,
Steve
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Steven,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your claim was handled efficiently and that you received professional and helpful support throughout the process.
Your kind words mean a great deal to our team and serve as encouragement to continue providing the highest level of customer service. We truly appreciate your support and thank you for choosing Sun Joe.
I had an issue with my push mower
I had an issue with my push mower, I contacted customer support they took the time and helped me. They are sending me replacement parts. Overall the mower seems pretty good.
3. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that our customer support team was able to assist you with your push mower and provide replacement parts to help resolve the issue.
While we're sorry that you encountered a problem with your mower, we're glad our team took the time to support you throughout the process. Providing responsive, helpful service and standing behind our products are priorities for us, and it's encouraging to know that your experience with our support team reflected that commitment.
We're also happy to hear that, overall, you've been satisfied with the performance of your mower. Your feedback is incredibly valuable to us, as it helps us continue improving both our products and the service we provide.
Thank you for choosing Shop Joe and for giving us the opportunity to assist you. We appreciate your trust in our brand and hope your mower continues to serve you well for many seasons to come.
I love your product lawn kit (blower
I love your product lawn kit (blower, weed trimmer,
hedge trimmer) no issues. My real issue is I need more
blades for my weed trimer, I ordered 6wks. ago, and
can't get them mailed to me. Thank you! Julie Magaha
3. Juli 2026
Antwort von Shopjoe
Hello Julie,
Thank you for taking the time to share your feedback and for your continued support of our products. We're delighted to hear that you've had a positive experience with your Sun Joe lawn kit, including the blower, weed trimmer, and hedge trimmer.
We sincerely apologize for the frustration you've experienced while trying to obtain replacement blades for your weed trimmer. This is certainly not the level of service we strive to provide, and we understand how disappointing it can be to wait for parts you need to keep your equipment performing at its best.
We truly appreciate you bringing this matter to our attention. Your feedback is invaluable, as it helps us identify opportunities to improve our parts availability and overall customer service. Please know that your comments will be shared with our team as we continue working toward enhancing our products and customer experience.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. Thank you for choosing Shop Joe and for taking the time to share your experience with us.
Great item
Website was easy to use and very informative. Product was as advertised. Great price, a good function and nice piece of equipment. Lightweight and easy to use and assemble. Thank you
3. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your experience, from browsing our website to using your new equipment, exceeded your expectations.
It's great to know that you found our website easy to navigate and informative, making it simple to find the right product for your needs. We're also pleased that the product arrived exactly as advertised and that you were satisfied with its value, quality, and performance. Hearing that you found it lightweight, easy to assemble, and comfortable to use is especially rewarding, as these are features we carefully design to provide a more convenient and enjoyable user experience.
At Shop Joe, we are committed to delivering innovative, reliable products while providing a seamless shopping experience from start to finish. Your kind words and recognition of both our product and service mean a great deal to our team.
Thank you for choosing Shop Joe and for placing your trust in us. We sincerely appreciate your recommendation and look forward to continuing to provide products that help make your outdoor projects easier and more enjoyable for years to come.
It's light weight
It's light weight, easy to use as either an edger or a trimmer and the battery charge lasts long enough to complete the job.
24. Juni 2026
Antwort von Shopjoe
Hello Manuel,
Thank you for taking the time to share your positive experience with your Sun Joe trimmer. We are delighted to hear that its lightweight design, versatile functionality, and long-lasting battery performance have met your expectations.
It's especially rewarding to know that the tool has made your lawn care tasks more convenient by allowing you to easily switch between edging and trimming while remaining comfortable to handle throughout the job. We designed this product with ease of use, reliable performance, and user comfort in mind, so it's wonderful to hear that the battery provided enough runtime to complete your work without the need for frequent recharging.
At Shop Joe, our goal is to develop innovative outdoor power equipment that helps homeowners maintain their yards with greater efficiency and less effort. Knowing that our trimmer has delivered the performance, convenience, and reliability you were looking for truly means a great deal to us.
Thank you for choosing Shop Joe and for recommending our product. We sincerely appreciate your support and hope you continue to enjoy dependable performance from your trimmer for many seasons to come.
Customer Service rep made my warranty…
Customer Service rep made my warranty claim easy. Asked a few questions....then shipped out my replacement Hedge clipper head. I received it a week later.
3. Juli 2026
Antwort von Shopjoe
Hello Mike,
Thank you for taking the time to share your experience. We're truly sorry to hear that the refurbished Sun Joe 24V-LT12-LTE String Trimmer arrived broken. We understand how disappointing and frustrating it is to receive a product that is not in the condition you expected, and we sincerely apologize for the inconvenience.
We appreciate you bringing this matter to our attention. Your feedback is valuable to us and has been shared with the appropriate team for review. Comments like yours help us continue improving our products and the overall customer experience.
Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.
Answer the phone.
I tried to call twice and the first time it said waiting time was 7 minutes I waited for 30 minutes or more and said sorry call back later and hung up on me after I waited All that time I have a credit was trying to us it. Then I tried again and got tired of watching .
3. Juli 2026
Antwort von Shopjoe
Hello Teresa,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had while trying to reach our customer support. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait that long without receiving assistance, especially when you were trying to use your credit.
Please know that we are reviewing this matter internally, and one of our team members will be reaching out to you to address your concerns. We truly value your feedback, as it helps us identify areas where we can improve both our service and our customer experience.
Once again, we sincerely apologize for the inconvenience. Thank you for your patience, understanding, and for giving us the opportunity to make this right.
The customer service person understood…
The customer service person understood my problem and offered a quick solution.
3. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your feedback! We're delighted to hear that our Customer Care representative understood your concern and was able to provide a quick solution.
Your kind words mean a great deal to our team and motivate us to continue delivering the level of service our customers deserve. We truly appreciate your support and are grateful that you chose Shop Joe.
Thank you again for your positive feedback. We look forward to serving you again in the future!
The CSR for the warranty issue was…
The CSR for the warranty issue was fantastic. My issue is the hose product itself. I bought 4 garden hoses, 2-25ft, 2-50 ft.. The 2-25's failed within 3 weeks of buying them. I'm just waiting for the replacements to fail as well.
3. Juli 2026
Antwort von Shopjoe
Hello Mark,
Thank you for taking the time to share your experience. We're pleased to hear that you had a positive experience with our Customer Care representative during the warranty process, and we truly appreciate your kind words about the support you received.
At the same time, we're sorry to hear that two of your garden hoses failed so soon after purchase. We understand how frustrating that must have been, especially after purchasing multiple hoses. Your feedback regarding the product's performance is important to us and has been shared with the appropriate team for review.
We appreciate you giving us the opportunity to make things right through the warranty process, and we hope the replacement hoses provide the reliable performance you expect. Thank you again for your honest feedback and for being a valued Shop Joe customer.
Trying to get a replacement oscillating…
Trying to get a replacement oscillating sprinkler replacement through warranty. Very slow responses.
3. Juli 2026
Antwort von Shopjoe
Hello Jeannette,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.
We understand how frustrating it can be to experience delays while trying to obtain a warranty replacement for your oscillating sprinkler. Please rest assured that one of our team members will be reaching out to you regarding this matter to further review your case and provide the assistance you need.
We truly value your feedback, as it helps us identify opportunities to improve both our products and customer service. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
I had to order a new battery for my…
I had to order a new battery for my Hedge trimmer and the consultant was very friendly and knowledgeable and gave me the confirmation order number and when i could expect it to be delivered. Everything went very smoothly and he was also very friendly.
4. Juli 2026
Antwort von Shopjoe
Dear Mary,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your replacement part order was handled smoothly and that you received helpful assistance throughout the process.
It is wonderful to know that our team was able to provide clear information regarding your order and expected delivery while making your experience a positive one. We truly appreciate your kind words and your support.
Thank you for choosing Sun Joe.
Great customer service
3. Juli 2026
Antwort von Shopjoe
Dear Sally,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the customer service you received.
Providing responsive and helpful support is important to us, and it is always encouraging to know that our team was able to make a positive impression. We truly appreciate your kind words and your support.
Thank you for choosing Snow Joe.
After the second use it broke
After the second use it broke. When I release the spray handle the power washer doesn't shut off. I sent it back.
This is the second power washer I've bought from your company. Never again.
3. Juli 2026
Antwort von Shopjoe
Dear Bob,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of quality or performance we aim to provide.
We understand how disappointing it must have been to encounter an issue with your pressure washer after only a short period of use, especially after previously choosing our products. We regret that your experience did not meet your expectations.
We truly value your feedback and will review this matter with our team to help improve our products and customer experience. Once again, we sincerely apologize for the inconvenience. If you need any further assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
The product broke after two days of…
The product broke after two days of normal use . Replacement parts were not even available to repair the pole saw . Replacement pole saw under warranty was established. However, months and months went by with it always being out of stock, so my replacement warranty pole saw was never going to be filled. I gave up and took a refund which also had many difficulties attached to getting it back . Presently , still waiting for the refund to come to my address. Had to call 8 times and hours on the phone to even get to this point . Really it is between one and two stars , not three .
3. Juli 2026
Antwort von Shopjoe
Hello Robert,
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you've had. This is not the level of product quality or customer service that we strive to provide.
We understand how frustrating it must have been to experience an issue with your pole saw after only a short period of normal use, followed by delays with the warranty replacement, the refund process, and the multiple calls required to seek assistance. We truly regret the inconvenience this has caused.
Please know that we will review this matter internally, and once we have an update, we will reach out to you. Your feedback is extremely valuable to us, as it helps us identify opportunities to improve our product quality and overall customer service. Your comments will also be shared with the appropriate teams as part of our ongoing efforts to improve our products and customer experience.
Once again, we sincerely apologize for your experience and appreciate your patience and understanding. Thank you for giving us the opportunity to learn from your feedback.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.