Above and beyond in help from Giles .I had made an error on my first order so immediately emailed Giles who sorted it for me and made sure I recieved all my items promptly. Thank you Giles. A+ SERV... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Huge selection of stuff. I ordered yesterday & my item arrived today - I wasn’t expecting it to arrive so quickly given the time I placed my order. Very impressed, good price, came well packed. Gr... Mehr ansehen
Fantastic product. I made a mistake when ordering and accidentally purchased the same item twice. Someone phoned me immediately to point this out and sorted out the problem straight away.. Well impres... Mehr ansehen
Unternehmen hat geantwortet
Shortly after ordering three different items from their online shop, I received a phone call from them asking me if I was aware that the products may not be compatible with each other, which I was... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Shiva Online! We supply many top brands including vaporisers from Storz & Bickel, Puffco, Dynavap, Arizer, Pax,Vaponic,Xmax and Storm. We also stock a huge selection of the best and most unique Bongs available on the market by leading brands such as Chongz, Roor, Basil Bush,C1-Sci Fi, Bounce Grace Glass and many more! You can also pick up all shapes and sizes of rolling papers from leading brands such as Raw, Rizla,The Bulldog, OCB and many more! We also stock some of the tastiest blunts on the market from Juicy Jay, Double Platinum,Al Capone, Cyclone, G-Rollz, King Palm and Royal Blunts for quality roll your own cigarettes. You can also find an excellent selection of smoking products and must have smoking accessories on Shiva Online including Hookah Pipes, Grinders and Rolling Accessories. If it takes your fancy we also provide a tantalising range of sex toys for both men and women, including a wide selection of products from Jessica Rabbit and much more! Please feel free to browse our website and Just give us a call to order and collect from our retail outlet located in Greenwich, Unit 16 Greenwich Centre Business Park 53 Norman Road London SE10 9QF
Kontaktinformationen
Unit 16,Greenwich Centre Business Park, 53 Norman Road, London, SE10 9QF, London, Vereinigtes Königreich
- 02082939231
- info@shivaonline.co.uk
- shivaonline.co.uk
4,8
Hervorragend
3423 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
10/10
Best customer service if you have any issues can rely on giles to sort it. 10/10, i never go out the way to reveiw a smoke shop
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Shiva Online
Thank you for the positive review we need as much positivity we can in these difficult times
cheers
Paul & Giles
First class customer service
Bought a couple of bits. Quickly delivered. I ordered the wrong size. Unfortunately couldn’t do a direct swap Giles offered me a few options. Immediately responsive very helpful! Thanks guys
9. April 2025
Bewertung ohne vorherige Einladung
Completely wrong stuff
Order a stem replacement and 2 bowls got sent a silicone bong and grinder instead
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Shiva Online
Hi Alex,
As discussed over the phone, I personally mixed up the labels when packing the orders, I can only apologise for my own stupidity in letting this happen.
I'm trying to fix the issue for you, and hopefully we can have your correct order sent out to you asap.
Many Thanks,
Giles
Great products and customer service
I ordered a chillum from Colorado, USA. First one arrived in just a few days. it was broken from the journey and they refunded me immediately, I ordered another one and it arrived even faster in perfect shape. Smokes great, I love it.
23. Februar 2025
brought a bong from them 2 months ago…
brought a bong from them 2 months ago and the percolator broke they couldn’t refund me as it’s past the time which is fair enough but they did give me a 20% discount to buy a new one and there customer service is 12/10
21. Februar 2025
Bewertung ohne vorherige Einladung
Fantastic Customer Service, helpful, quick & kind
So I made an order that arrived quick, unfortunately the item in question had a fault. I phoned Shiva up, sent them over pictures of the issue and got my issue fixed. This occurred within a couple of hours and had I replied sooner I'm sure it would have been even quicker!
Bottom line is the customer service is fantastic and an absolute rarity these days, Paul took my issue seriously and sorted the problem quickly, having worked in retail the level of service I received was top notch, so much I felt compelled to write a review and share my experience.
If more companies could be like shiva it would be a godsend. Anyway I will surely be dealing with them in the near future. Keep up the great work guys and thanks for getting me sorted ASAP!
Cheers!
20. Februar 2025
Bewertung ohne vorherige Einladung
Shiva has a great choice of goodies for…
Shiva has a great choice of goodies for the enthusiast. I recently purchased 3 items, which all arrived together, packaged well and discretely with no issues. The customer service is top notch!
3. Februar 2025
Bewertung ohne vorherige Einladung
Postage
Hi, I don't know who's fault it is but I ordered it last Saturday, I paid extra for two days postage. It was sent on Monday but it still hasn't arrived.
Please can you find out what the problem is please?
Kind regards Barry.
Shiva contacted me today and the problem is with Royal Mail. They could not have been more helpful and have posted a new order today. This is fantastic service.
Kind regards Barry.
25. Januar 2025
Antwort von Shiva Online
Hi Barry, as discussed on the phone i will send a replacement out today.
Great customer service
Nice item shipped quickly with fast delivery. Good customer service with fast response.
7. Januar 2025
Bewertung ohne vorherige Einladung
Good product
Good product, quick delivery and kept up to date throughout order process.
25. Dezember 2024
Amazing customer service.
Amazing customer service.
Paul was brilliant, helped me change my order over the phone even though it was about to go out the door. Answered all my questions, super polite and proffesional. Highly recommend and will buy from here again. Thanks again Paul, happy new year to you and your team!
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Shiva Online
A pleasure speaking to you Joseph Happy new Year
Antwort von Shiva Online
Thank you for the positive vibes
10/10
Ordered a couple of the lil pipes from here coz don't smoke to much, but works fantastically for my hash. Definitely will be ordering more, thanks lads!
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von Shiva Online
Cheers
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