Shepherds Friendly Bewertungen 939

Antiquated and slow processes for withdrawing money. I took out a VERY small S& Sh ISA last year with a joining bonus, which was the only reason for taking it out, and now the year is up I wish to withdraw and close account. First they made attempts to phone me which luckily i didn't answer, to discuss options, then an email telling me all about ISAs and options. I know all this and the only option i want is my money back, not to waste time talking to people on the phone. So then they want copies of my bank statement, since they obviousy did not get Nominated Bank Account details last year, which other financial instutions do, then when I sent it they wanted the top copy with my address on it. I always shred top copies to save storing loads of paper.....
So I sent the top page of another account I have so we'll see if that is good enough, If it is, it could be up to 10 days before I see my money. Unbelievable in these days of online banking and instant transfers. Thank goodness there is only a tiny amount invested and I do not need it in a hurry. No wonder peope are averse to investing and prefer to save in cash ISAs.
UPDATE: Have had to provide more info to Trustpilot to prove I am genuine! Have now anyway had confirmation that my money will be paid in 3-5 days. My dissatisfaction was purely to do with Systems; SF should have taken my bank details at the outset and then initiated the payment as soon as I requested it. I am sure they are a reputable company, but their systems are unwealdy and time-consuming for the customer.

The information provided prior to my application was excellent and the application process itself was very quick and easy. The website and app are very user friendly.

Creating the account was easy, i spoke to 2 different staff members as I went through a cashback site and your actual website was misleading. Once id opened the account i got an email to say the welcome pack was ther but it wasn’t. Long story short the person i spoke to put the pack in the post which i have received

Team is very good and friendly

Easy to open account online, following instructions No issues

It's too soon for me to provide a constructive review as I have only just opened the account. What I can say is that the process was smooth and clear.

Was easy to use and set up

Great easy sign up

Quick and easy to set up

Nice and straightforward to use plus efficient and quick in applying my bonus

Best ISA bonus I’ve seen for a long time and it was applied straight after I opened my account. The document that were sent were so easy to read and understand so I know I was making the right decision for me with opening the Investment ISA. Friendly team emailed me back with a quick response when I had a small query. Would recommend Shepards Friendly to friends and family!!

Easy to use, great experience setting up accounts for all 3 children.

Did not pay Topcashback payment after taking out a £20k stocks and shares ISA. Although I went through the process to find out why Shepherds Friendly did not pay the Topcashbback payment, after 6 months of waiting for an answer their reply was "no commission was due on this order" Yet the reason why I invested in Shepherd Friendly was for the Topcashback payment. Be aware if this is why you are investing in the company!

Great incentive through Emma’s Diary to set up an account for our baby, received the bonus really fast too. Thank you Shepherds Friendly!

Very poor junior ISA rates, 3.75% for the year. Wish I’d known this before setting them up. They made the quarterly bonus sound attractive, but in reality, just not worth it.
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In response to your reply:
To be honest, I'm not happy with the 3.75% rate, but the past 2 quarters only hit 0.5%, which as a whole means your investment managers are doing an awful job. My personal ISA has already hit a 24% return (with a different company) over a 6 month period. I realise this is an exceptional return, but if they can hit this, and your guys cant get a decent fraction of this, then there is something clearly wrong. Kids should not be penalised simply for being kids. I will be moving these ISAs away from you in the near future.

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