Multiple products faulty within a year of ordering. Wasted a lot of time with these products and Shelly refuse to offer any product support.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... Mehr ansehen
Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... Mehr ansehen
Contacted Shelly support, Yehuda replied quickly, gave amazing support and advice. He was so patient with all my questions and gave me the best advice. Seriously outstanding support —10 out of 10!... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer support very poor
I purchased two smart sockets and two BLU PIR sensors, the first sensor worked a treat but I couldn't get the second one to do anything, The support was very disappointing, email after email over days with no success, a phone number to ring would be much better.
In the end I sent it all back for a refund.
Support was very good
Support was very good. Support from Yehuda was methodical with a testing procedure helped get to the root of the problem.
Great temp/humidity sensors at a good…
Great temp/humidity sensors at a good price.
When I had a problem with a device, the support received was excellent and a replacement was shipped out as soon as the unit was confirmed to be faulty.
All in all, an excellent company to deal with.
Quick reply
Quick reply, answered my questions. Sorted out my issues. Very susinct and I am pleased.
Great service
I have ordered from Shellystore twice now and delivery has always been quick with items well packaged. In the latest order one item was faulty and couldn't be configured, a replacement item was arranged by Yehuda and shipped quickly. I will definitely order from them again.
Great customer service.
The communication from their agent - Yehuda - was excellent. She was patient when I struggled to reply and polite, informative and understanding at all times. Excellent customer service.
Great Service
Great customer service and really good when responding to a faulty product. Would 100% recommend this store and their support agents.
Shoutout to Yehuda and their great response times and support!
Excellent customer service
Excellent customer service! Quick reply with concise and easy to understand solution. Great hardware plus not too difficult to integrate into Visual Basic.
Prompt friendly response…
Prompt friendly response when I contacted them about wiring the Shelly 1PM mini. Answered my query well. Yehuda from customer support was very knowledgeable.
Shellystore ... simply brilliant! 😀
Shellystore are very good and easy to use with home automations and their customer support is great, responsive and resolve issues, if any, in no time.
Thank you very much 😊
Have a Very Merry Christmas! 🎅
Really fast response and really helpful…
Really fast response and really helpful at resolving my query.
Fast response
Fast response, intelligent thought out answers. Very helpful.
Thanks to Yehuda
Never had i ever seen such a bad / Crap…
Never had i ever seen such a bad / Crap company and Product When i purchased Shelly EM unit i searched Shelly and was taken to the Europe site, i purchased the Shelly product and then realised it was being shipped from Bulgaria and took 10 days to get here. So Angry !!
Then it does not work at all !! so contacted customer support and they are telling me to contact the manufacturer (Shelly) for support, when i am talking to Shelly Store UK ?

Antwort von Shellystore
Excellent and very prompt service
Excellent and very prompt service, with reliable products.
Speedy delivery and excellent customer…
Speedy delivery and excellent customer service. The Shelly 1 that arrived was faulty. After making contact with customer service, they quickly resolved the issue. Highly recommended.
First class support
Thanks for the prompt and informative…
Thanks for the prompt and informative response.
Excellent support service
The support team was very help and provided a prompt response and solution to the problem. Excellent service.
Amazing service
Amazing service, accurate replies. I really have confidence going forward with all their products. Thanks
Had a small problem which they sorted…
Had a small problem which they sorted out with no hesitation
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