Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Mehr ansehen
Unternehmen hat geantwortet
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Mehr ansehen
Unternehmen hat geantwortet
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Kontaktinformationen
17, 2565, Ingleburn, Australien
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Hervorragend
2647 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Shade Australia Pty Ltd
Hi Natalie,
Thank you for your five star review!
We're very glad to hear that you received your order so quickly - we always do our best to ship as soon as we can! We're also thrilled to hear how happy you are with the quality of your new Beachkit Ultimate Beach Cabana! I'm sure it will do a fantastic job at providing beach shade for many years to come!
Kind regards,
Alana
Great & friendly service above and…
Great & friendly service above and beyond. Makes you feel comfortable to know the after sales service available is always there I would never buy any other brand
19. September 2025
Antwort von Shade Australia Pty Ltd
Hi Craig,
Thank you for your five star review! We're really glad that you're happy with the level of service you received from our staff - our sales reps really know their stuff! We also really appreciate that you took note of our after sales service - we always want our customers to feel like they've found the perfect high quality shade solution which means we'll be there to help with any issues.
Thank you again for your wonderful five star review!
Kind regards,
Alana
Placing the order was straight forward…
Placing the order was straight forward and we received the umbrella cover promptly
25. August 2025
Antwort von Shade Australia Pty Ltd
Hi Deidre,
Thank you for taking the time to write us a five star review based on your order with us!
We're very glad that you found it easy to use our website to make an order and that you received it in good time!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi Greg,
Thank you for taking the time to write us a five star review!
It's great to hear that you had a positive experience with us throughout your order and your delivery, and we're glad that you were happy with the courier we used to ship your new Savannah Cantilever Umbrella to you!
I'm sure your new umbrella will do a fantastic job for you for many years to come.
Kind regards,
Alana
Customer service over the phone and…
Customer service over the phone and follow up was excellent
4. September 2025
Antwort von Shade Australia Pty Ltd
Hi Peter,
Thank you for your five star review!
We're very glad that you had a great experience with us and appreciated the level of service you received over the phone and throughout your order!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
100% Reliable.
Excellent service with impeccable communication.
I was kept fully informed the entire time from date of purchase to delivery. Highly recommend this professional team.
19. August 2025
Antwort von Shade Australia Pty Ltd
Hi Maureen,
Thank you for giving us a five star review!
We always do our best to provide our customers with top-notch service, so we're thrilled to hear that you had a fantastic experience with our team!
Thank you for your recommendation, we really appreciate it.
Kind regards,
Alana
Prompt and helpful service
Prompt and helpful service, however the quality of the product as expected. We ordered commercial grade shade mesh but it wasn't heavy as expected for this grade of material.
11. August 2025
Antwort von Shade Australia Pty Ltd
Hi Janelle,
While we're pleased to hear that you appreciated the level of service you received, it's unfortunate that you didn't find your shade cloth as expected.
Our 80% commercial Shade Cloth is the heaviest grade we have available off the shelf and in a roll. I can assure that it is accurately graded as a high-quality 80% commercial grade shade cloth, and we've not had this kind of feedback before.
I do hope that the Shade Cloth does a great job for you for many years to come.
Kind regards,
Alana
Easy to navigate web page
Easy to navigate web page. Great customer service, was contacted re: part delivery, great communication. Looking forward to receiving my product.
11. August 2025
Antwort von Shade Australia Pty Ltd
Thank you for taking the time to share your five star experience with our store.
We're glad to hear that you found our website easy to use and that you appreciated the level of communication you received - we always do our best to keep our customers 'in the loop' ➰!
I'm sure your Sidepost Classic Cantilever Umbrella will look fabulous and do a fantastic job in its new home for you for many years to come!
Kind regards,
Alana
AAA Experience & Service
Selection and ordering was straightforward. Communication was excellent and the item arrived very quickly.
Couldn't have been happier with the experience and outcome.
10. August 2025
Antwort von Shade Australia Pty Ltd
Hi Dobe,
Thanks so much for your five star review! We're very thrilled that you had a fantastic experience ordering from our site.
It's wonderful to hear that you really appreciated the level of service you received throughout your order as well as how quickly you received your new Shelta Fairlight Centrepost Umbrella! I'm sure it will look great and do a brilliant job for you for many years to come!
Kind regards,
Alana
Great company to deal with
Very easy website to negotiate and can get delivery pricing before having to place an actual order.
30. Juli 2025
Antwort von Shade Australia Pty Ltd
Thanks for submitting a five star review for us!
We're very glad to hear that you found it so easy to use the website - this is something that we have tried very hard to make a reality so we're super pleased that you found it that way!
I'm sure your Hessian will do a great job for you once you receive it - thank you for your order!
Kind regards,
Alana
Okay
I never got the notification that it had been sent but other than that great service and product
16. Juli 2025
Antwort von Shade Australia Pty Ltd
Hi Bradley,
We really appreciate your review and are so glad that you were happy with the service you received as well as your Shade Cloth and Wiggle Wire!
I'm sorry to hear that you didn't receive your tracking information - I can see that we sent it but it likely ended up in your spam or junk folder! Regardless, I'm glad that you still had a positive experience with our store.
I'm sure your Mulberry Dri-Z will look fantastic for many years to come!
Kind regards,
Alana
Really quick delivery
Really quick delivery. Cover is a great fit and easy to assemble. It seems to be good quality.
8. Juli 2025
Antwort von Shade Australia Pty Ltd
Hi Alison,
Thank you for giving us a five star review based on your order with us!
It's great to hear that you received your order so quickly - we try our best to ship as soon as we can, and it's also wonderful to hear that you're happy with the quality and fit of your new Umbrella Protection Cover! I'm sure it will do a great job for you for years to come!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi Greg,
Thanks for writing us a five star review!
We're glad to hear that you had a positive experience with our store and with Kathryn, we do our best to help all of our customers!
I hope your Beachkit Hula Thatch Umbrella will do a wonderful job and look fantastic for many years to come!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi David,
Thank you for the five star review based on your order with us!
We're so glad that you found our customer service to be top tier and I'm sure your new Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi Tom,
Thanks for the five stars!
We're glad that you had a great experience with us and were happy with the price of your 70% Fencemesh!
Kind regards,
Alana
Ordered on web site
Ordered on web site. Quick and easy to do. Arrived at my door in a speedy manner.
23. Juni 2025
Antwort von Shade Australia Pty Ltd
Hi Rose,
Thank you for the five star review!
We're so glad that you had a positive experience with our website and that you received your order quickly!
I'm sure your 90% Universal Handy Pack Shade Cloth will do a terrific job for your needs!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi Karen,
Thank you for taking the time to give us a five star review!
We're so glad to hear that you found it easy to order online and that you received it quickly, as we always do our best to ship as soon as we can!
Kind regards,
Alana
Antwort von Shade Australia Pty Ltd
Hi Sasha,
Thank you for your five star review!
We're thrilled to see how happy you are with your Shadefix Shade Cloth Strips! This is a product that is very dear to us because we recently updated the design to work better than before!
Kind regards,
Alana
Shade Australia is a great company
Shade Australia is a great company to deal with , great umbrella's ,we leave our umbrella up permanently without any problems over the years , just get a new cover every few years, also delivery is quick and easy
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Shade Australia Pty Ltd
Hi Peter,
Thank you for taking the time to write us a lovely five star review! We really appreciate it!
We're very glad to hear how happy you are with the quality of your umbrellas as well as the service you receive throughout your orders.
Kind regards,
Alana
Very informed choice.
Plenty of information about the products and plenty of options available. Very easy to make preferred selections.
22. Juni 2025
Antwort von Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write a five star review for us based on your experience with our site!
We're glad to hear that you appreciated the level of information on our site - we're always updating our products when we find out more about them so it's great that you found it useful! We're also happy to hear you liked our wide range!
I'm sure your Shelta Savannah Cantilever Umbrella will do a wonderful job for you for many years to come!
Kind regards,
Alana
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