Sell My Laptop Bewertungen 

84
•
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Brilliant service, would recommend. Offered an instant quote via easy to follow website, with the price being higher than any other selling site. Free postage, check and confirmation of valuation was... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently traded my laptop in for cash and opted for postage Option 4, where a box was provided, and the device was picked up directly from my door. The entire process was seamless, and I couldn't f... Mehr ansehen

Bewertet mit 4 von 5 Sternen

They quoted a reasonable price compared to their competitors. Sent me a box and bubble wrap and arranged pick up with Parcel force. Pretty good and straight forward. Quote to cash deposit process took... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I knew exactly what to expect. They were polite and kept me fully informed. I was nervous but they are very professional. Highly recommend their service.

Unternehmensdetails

  1. Computer- und Zubehörgeschäft

Vom Unternehmen geschrieben

Sell your device in any condition from anywhere in the UK Get the Best Value for your Laptop & Mac Get a free, no-obligation quote, with free pick-up (or post your laptop yourself using a prepaid label and receive an extra £5 on top of your quote), data destruction certificate, instant payment via PayPal or BACS.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

84 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(84)

14 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

All ok

Paid the quoted amount, not the speediest but worked ok.

1. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very professional

Very professional, efficient service from the outset to conclusion. A great result and the money paid the same day as stated.
Would thoroughly recommend. 😀👍

21. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam for return shipping!

After I sent in my laptop they decided they didn't want it because the model was a couple years older than what they expected despite being the same laptop. So instead of the $85 they offered me $5 or I COULD PAY $20 to them for shipping it back. Scam bs im sure they pull this often. Save your time or money you could make by using someone else.

31. Juli 2026
Bewertung ohne vorherige Einladung
Sell My Laptop-Logo

Antwort von Sell My Laptop

I am sorry, have you got us mixed up? We are sell-my-laptop.co.uk in the UK.. You are a US customer, we have no record of your name on file. Can youplease check and then remove this feedback. Thank you

Bewertet mit 2 von 5 Sternen

not sure if my experience was a scam

I'm not sure if my experience was a attempted scam or just employee incompetence.
I sent in 2 laptops a Ryzen 3 17" #7123 and a i7 15" #7124 both working but in good to poor condition but they say they take all laptops even broken.
I was told that the Ryzen had a memory error and the other chassis was too damaged the offer from them was £5 each!! 😅
I asked for them to be sent back which would cost me £20 they kept saying a Stripe payment request has been sent but nothing arrived. Eventually they gave a PayPal option to send the £20.
Laptops arrived back a week later both still working perfectly.
Total waste of mine and their money and time and I'm still not sure if it's a scam. If you put the address on this page into Google maps it shows a Chiropractors.

Now they have replied I ask why would I pay for them to be returned if I was trying to scam them?? 🤣
Good luck to anyone who reads my review and still trusts that your not lying about laptops sent in.

4. März 2026
Bewertung ohne vorherige Einladung
Sell My Laptop-Logo

Antwort von Sell My Laptop

Come on Mark C seriously. You sent 2 laptops in that were both massively not as described.

The 1st laptop did work, but was help together with grey duct tape. The screen lid, base plastics and palmrest were all damaged. The whole laptop was falling apart. you also stated it was 8th Gen and infact an old 6th Gen which is now not windows 11 compatable and this processor is not on our list


The 2nd Laptop;

This laptop did not power on, it bleeps indicating a memory error. Under the base rubbers all the screws were missing and inside it had obvioulsy been looked at and repairs attempted.

Both laptops were massively incorrect to what has been entered. We were already £25 in postage costs, so we offered a token £5 each in hope we can salvage money back by selling parts.

We send multiple Stripe payment requests every day, so unsure on why you didn't receive it.

Yes you are correct, on google Maps our building is hidden by the bushes and you can see the business next door.

Scam, the only scam here is against us!! Trying to send in scrap laptops and hoping they don;t get looked at.. Sorry Chris we are a busy computer company and all laptops are inspected.

Better luck next time..

Bewertet mit 2 von 5 Sternen

simingly deliberate hard to contact.

simingly deliberate hard to contact.
they have had my laptop for two weeks now, i have emailed and tried ringing to no avail.
the two stars if for the quick and efficient way in which they robbed my of my laptop.

20. Februar 2026
Bewertung ohne vorherige Einladung
Sell My Laptop-Logo

Antwort von Sell My Laptop

Delays happen when the laptop sent is not as described and crashes. We spent a lot of time getting your laptop working and paid you the asking price, eventhough we put in extra effort and Memory to get your laptop into a fully working state.

Spaming us with 20 emails at once also doesn't help.

You were paid full money for a faulty laptop

Bewertet mit 5 von 5 Sternen

I sent my laptop to them on the 4th…

Having spoken to Phil about my laptop we had a very nice chat and all though my laptop had bits missing which i had no knowledge of Phil still paid me what he offerd not many companys would do that would they and i cant fault them.
WELL DONE SELL MY LAPTOP
It was refreshing to deal with a honest company THANKYOU

4. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Contact please.

My name is James. Im leaving this review more so to try and have someone get in touch over the laptop ive sent in nearly 2 weeks ago. It was delivered Monday 17th and I just want clarification on whether we're able to go ahead, as I've not been able to get in touch any other way. This is not a negative review, more so a last ditch effort. Many thanks.

17. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very easy and very quick

Very easy and very quick. Got the price I was initially offered as well. Had a few questions so emailed them, got a response very quick. Would definitely recommend.

2. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

CAREFUL! IF THEY DON’T WANT THE LAPTOPS THEY WILL CHARGE YOU 20£ TO RETURN THEM

Almost 3 weeks ago I sent in 2 laptops to recycle. As I was putting in the information I accidentally chose the wrong year for the first laptop (it was older than what I had chosen). The second one had liquid damage, the terms and conditions clearly state that laptops with liquid damage are accepted. I valued both laptops as in “poor condition” and “FAULTY” before sending them. 2 weeks after receiving my laptops I was told they weren’t interested in purchasing them and that I had to pay 20£ to have the laptops returned to me. Their terms and conditions clearly state that if they don’t wish to purchase the items that they would be returned to me free of charge.

I’ve been emailing with them back and forth for a week now, most recently with Phil Ferdinand, quoting the specific parts of their terms and conditions that say the order needs to be returned free of charge. They keep refusing to return my laptops without the fee and their justification is “We have incurred costs of £15 already and not prepared to incur more.”, even though this is irrelevant to their own terms and conditions. Breaking the terms and conditions in order to charge the customer unreasonable fees is FRAUD! DO NOT trust this company. On top of that, Phil Ferdinand said that I could file a complaint and then proceeded to add HIS OWN EMAIL ADDRESS for me to do so, which is shocking.

I’m still trying to get my laptops back but they keep ignoring my requests, refuse to justify going against the terms and conditions and insisting on charging me without any reason or justification. I’m honestly shocked by this company’s fraudulent behavior and I hope this warns people so they don’t end up in a situation like mine.

TO ADD AFTER THEIR REPLY: I had already said I accidentally chose the wrong year for the first laptop, and yes it’s absolutely possible to make this mistake, there’s even a section about it on their terms and conditions that say that if the person accidentally chooses the wrong model, they will still quote it and return it free of charge if the sale doesn’t go through. . For the second laptop I not only chose the poor condition option, I also chose the FAULTY option. I made it clear before sending that the laptop was faulty so lying to make yourself look better doesn’t work in your favor. Trying to change the story and call me fraudulent is shocking behavior but I’ve noticed it’s what he does with EVERY negative review. He is still refusing to return my laptops without making me pay and has now said he will no longer reply to further correspondence. A sad example of horrible customer service and a clearly fraudulent company that is incapable of professional communication without attacking anyone that has a bad experience with them. STAY AWAY!

Edit: He updated his reply and added “WE WILL NOT TOLERATE FRAUD AND ABUSE!
THERE HAS TO BE A LINE, WHERE WE SAY NO MORE!” Bear in mind that all I asked was for him to honor the terms and conditions and return my laptops to which he replied “You may quote the terms and conditions, but the decision is mine.” Apparently the terms and conditions only matter when it suits him. And no, he has not been able to justify breaking the terms and conditions beyond “because I said so”. He has also resorted to insults, attacks and accusations via email that got worse after I posted this review. He said that other people have complained about having to pay to get their laptops returned so there are more complaints than the ones on this site. I’m honestly shocked at the rude, unprofessional and fraudulent behavior from this man who claims to be the owner. This is the worst customer service experience I’ve ever encountered and I’m going to have to resort to reporting him to other authorities to hopefully get my laptops back as he refuses to return them unless I pay him.

23. September 2025
Bewertung ohne vorherige Einladung
Sell My Laptop-Logo

Antwort von Sell My Laptop

Thank you for this typical review. We only ever get bad reviews from fraudulent behaviour.

This lady sent 2 laptops in.
The 1st was an old 2013 macbook instead of a 2019 macbook pro
Its not possible to accidentally choose the wrong processor , every option has the date at the side. There is massive difference between a 2013 and a 2019 model

The send was a macbook pro M2 with just poor condition selected
It was so badly damaged, the motherboard did not work, the keyboard is foriegn and liquid damage, the screen is also damaged.

We defintely took this as miss use of our site , and fraudulent behaviour. Our page for entering details and faults is so simple so impossible for someone not to be able to choose faulty parts.

On this occasion as the differnce between quotes and the actual laptops was so massive we choose to make her pay for them to be returned. This is not to profit, its just reclaim some of the costs already incurred.

We do not tolerate fraud or miss use of our site. We have purchased 7000 laptops so far this year, with minimal fuss.

It is always the fraudster who quotes fraud, that is fact.

The lady complained that she wanted the complaints email address and name of the person. So yes, I sent her my details as I am the owner and handle complaints.

Laptops are here all packed and ready.

Thank you.

Year to date : 7000 laptops purchased 4 bad reviews
WE WILL NOT TOLERATE FRAUD AND ABUSE!
THERE HAS TO BE A LINE, WHERE WE SAY NO MORE!

WE can keep going tit for tat, all day. But this makes no difference. Quotes for 2 laptops completley wrong - one laptop with coffee and rust everywhere., the other an old 2013 macbook. This goes beyond mistakes on data entry - all we said is that you will need to pay for return or arrange collection. Then all this fuss, over a £20 cost to return their property.. We are not profiting by this, just covering our costs that we have incurred, for either a mistake or just trying it on. Who knows now??

We are not being rude, agreesive, overcharging, just sticking to our decision.

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