Scooter Hut Bewertungen 130

I'd give zero stars if I possibly could. I bought my S1 in to the Fairfield store regarding some battery performance concerns. The first few staff I spoke to were really helpful and booked it in for a service. They advised that it would be at best an all-day thing, perhaps overnight. Not ideal but ok.

I turned up this morning as per the appointment and Massimo (the manager, I believe) could not have been less helpful. I'll overlook his astonishingly patronising attitude and focus more on the fact that he then told me that the inspection was going to take place over a few weeks! I made it clear that his colleagues told me it was a day or overnight at worst and he basically told me I "must have misunderstood". I suggested that maybe his staff had misinformed me and he told me that was all but impossible. It went downhill from there.

The best bit was when he told me that battery performance dropping off as the battery drains "just makes logistical sense". I think you might mean "electrical" Massimo.

I will not be going back there under any circumstances.

I’d purchased a couple of Segway ninebots from JB and they had different issues, so eventually I decided to spend over 2000 on a “good” scooter and got the Apollo city. 4 months in it completely died on me on a hill, wouldn’t turn on wouldn’t charge, so I took it back to Scooterhut Fairfield. They had my scooter for 10 weeks and when I called I was told different things from different people, then finally I went in and visited the store and miraculously two days later my scooter was fixed. At this point I have completely lost faith in scooter hut as a trustworthy company, I feel like they have lied to me and done the bare minimum, they wouldn’t give me any extra guarantees or come to any sort of agreement, Massimo was really rude and unhelpful and stubborn, just dig deeper in reviews for this company before using, they totally make fake reviews on google and really do not care about the customer, just the money they take off you for a terrible product at high end rates.

I bought a Kaabo Wolf Warrior X + in September 2024 from Scooter Hut in Balcatta. In December, the front wheel motor stopped working and I booked the scooter in for a warranty repair - pretty straight forward. While I waited over Christmas to drop it in, I checked the scooter out and realised that a cable was getting pinched between the board and the forks of the scooter and that the cable was damaged from rubbing on the metal on both sides. The damage had caused the front motor to stop working.

I dropped the scooter into the Balcatta store and the day after received a text message from Scooter Hut saying there was a quote waiting for approval. I opened the quote which was itemised and contained a new front motor and cables. It also, however, contained two line items relating to warranty and said that warranty had been declined.

I rang the store and spoke to Maurizio or something like that, who I later found out is the area manager who is based in Victoria but was in Perth for a visit. I was told that it was this person who instructed the store to refuse the warranty. This person told me it was my fault, because I “must have been turning too much” when going around corners. Either that or the cable had been damaged when the scooter folded up. I said that it was the most ridiculous thing I’ve heard in my life - how can anyone claim that you can turn too much? What am I supposed to do; go straight and carry the scooter around the corner? The cable is not even near where the scooter folds so it’s not that either.

So here I have a $3000 scooter that is dangerous to use and that is just sitting in my garage. I have complained to the Department of Consumer Protection in WA, and also the ACCC who are interested because it’s a safety hazard. I also commented on the Scooter Hut facebook page and got the usual response to contact them via email and stop complaining in public.

This chain has no integrity and are scammers and rip off merchants. I know they’ll respond and say that they’re so sorry that I’ve had a bad experience and that they’ll look into it if I just emails them. I’m done with that. I don’t expect Consumer Protection to do anything, so have already prepared the paperwork to make the claim in the Magistrates Court for a complete refund as the scooter has a major fault under Australian Consumer Law.

Look at all the other reviews here and avoid these people at all costs. Hopefully they’ll go out of business and be replaced by honest traders.

I bought at Apollo Air. It malfunctioned three times within a year. The next service booking is always a one month wait just to get it looked at. So, without it for 4 months out of 12. Very frustrating will never buy another scooter from Scooter Hut. Their after sales service is a joke. They think it is fine to have you without a scooter for a month after booking it in for a service under the warranty.

Edit update: such a typical lieing respone scooter hut to rip people off selling dodgy scooters LETS BE REAL SCOOTERHUTS Only ALLOWS FAKE REVIEWS ON ITS OWN WEBSITE BLOCKS AlL NEGATIVE REVIEWs

i know if i had known the real facts instead of being mislead i WOuldnt have puchasec it to start with

Dodgy warranty practices they will literally blane you for the scooter preexisting defects that lead you to hurt yourself

they willl literally sell you tyres and accessories and blane you for unauthorised used

they will literally blame you for battery wrapping deteriation from the under side from the the delivey

they will claim it can do amazing things then void you for useing it as its adverttised too

they willl litererally do nothing at alll accept avided you to purchase another dodgy $6000 scooter as is no warranty

Scooter hut are the worst company i have dealt with in life ever would not bother complainging to them they are just laughing

terrice business terrible service
terrible product
staff and conduct is disgraceful
if you buy anything from this joint do not expect anyone to care dont trust the reviews on there own site they only allow posoitve ines to go up you been warned this company is nothing but scammers too this day scooter hut only care about stealing your money dont expect anyythjng else

Worse experience ever
My scooter apollo has been in for repairs since early october at scooter hut balcattA.
Zero feedback and nobody caring to tell me when this will be ready
The worse shopping experience ever.
Dont BUY THEre

I am asking them to reimburse my money as they can not repair my scooter.
Please escalate to your ceo if you have one

Ordered an electric scooter worth 3k from Scooter Hut online then waited 3 days for my shipping information to be emailed, I never got my shipping information, I called customer service and was told the scooter was still at the warehouse and should be picked up by the company delivering it that afternoon or the next day, I waited 2 days without any update and called them again this time customer service said they will call the warehouse and get back to me, The next day at around 3pm I received an email saying a refund had been processed because they didn't have stock of that scooter so now I'm waiting up to 7 business days for the refund to clear, What a waste of time....I will be taking my money elsewhere. 0/5 stars

Not deserving of a 1* rating at this point. Purchased a kids electric scooter for Christmas. Charged it and the following day it has already broken down!! Took it to Fairfield and the "Retail Store Manager" denied anything was wrong with it. He stood on it, drove it around the store and I'm pretty certain he weighs more than 60kg! He told me it could hold 90kg and I had to correct him because that was a lie! Sent me home with my scooter and told me I could call customer service if anything was wrong with it. Got home, and the motor did not work!!! 2 hours driving time wasted. I don't want their generic "we will look into it" response. I want my money back. A child should not have to wait for days on end for their brand new scooter to be repaired. Obviously these products are poor quality if they break down that quickly. Not helpful, and certainly not upholding their 90 day returns policy and breaching advertising standards?! After going on their chat service and getting 2 or 3 different chat bots responding they just told me to go back to the store! But the store Manager told me to go online. This place is nothing but a scam business and needs to be reported.

Stay away from them.. great service pre-sale and post sale, shocking. I initially contacted the Balcatta store seeking assistance with a warranty claim related to my scooter, as I have been experiencing several mechanical issues that I believe are due to a manufacturing defect. However, instead of receiving a clear explanation, I have been met with constant finger-pointing, a lack of communication, and inadequate service. Key points: Lack of transparancy and communication, failure to provide clear diagnosis and resolution, failure to handle warranty claim, failure to communicate directly with technician and more. To this day, I still do not have my scooter back. I had to go into the store and diagnose the issue which they completly failed to do so and there was no communication, All i rec'd was a work order to replace the back wheel/motor with no explanation. Stay clear of this company. Go to a small local store that will service you well. Wait times for even getting your scooter serviced is 6 weeks. They do not have the capacity. Biggest regret I have. If they would return me my money, I would take it and go elsewhere.

DO NOT BUY FROM SCOOTER HUT - purchased a scooter 8 months ago, battery died and took it back and they said it was my fault after only 2 weeks use. Told them it was not my fault and it was under warranty and to fix it. Well it took 8 months to get fixed, every time I called I got someone would call but never did. Ask for a replacement while it was being fixed and they denied it so I had to pay for public transport. Finally called on Friday to ask where it was and was informed it was ready to be picked up - really. I have made a formal complaint as I will take this further for compensation. Awful customer service and the product is not worth buying.

DO NOT BUY FROM SCOOTER HUT SOUTH MELBOURNE - RUDE STAFF AND MANAGER...

Called the cockburn store 4 times at 9:45am on 2/10/24 got no answer.
Went i to the store to try buy our son a scooter and the man ry behind the counter paid us no attention of mind so we had to ask another shopper for help picking a freestyle scooter.
Money grab

Imen at Cockburn Central went above and beyond to help us with a faulty scooter that was purchased online that we received the previous day, there we’re no technicians on the weekend we travelled quite a distance as was advised to bring in the store and was disappointed as no appointments for a tech for over a month she managed to help us out and was an outstanding help should hire more people like this. She is an absolute asset to the store very professional and knowledgeable.

Booked in for warranty work S1 INMOTION , couldn’t look at it for 2 weeks ( throttle jamming on ) drop it in 2 day early as it is unusable. Hear nothing, I ring the day after it was booked for, they are so busy they hadn’t looked at it. And may look at it today if they aren’t too busy. Not sure if they know how a service business is supposed to work . If you buy scooter pray for no problems. Their answer in is “if you don’t like the service , take it elsewhere”. This is the new world

I had my Segway scooter for a week I contacted the store in Helensvale QLD to notify them the seat had split, I sent pictures. I have mobility problems that's why I bought one with a seat, they immediately said I had damaged it. I made it clear that was not the case. Then I was emailed by customer services Tiann who told me she was the customer service manager and was an expert in customer services and scooters.
She stated that the seat had been damaged by me, that it was clear from the pictures that I had torn it and burnt it, which was not the case at all, in fact on closer inspection I could see the seat had been repaired with some sort of vinyl glue. I pointed this out to Tiann and she said I had done it which was not the case. She then told me I had to go to Segway directly as scooter hut does not undertake any warranty work for Segway. Horrible service no way of knowing who did the repair, Probably Scooter Hut and now are just fobbing me off. I bought locally so if I ever had any issues I could go back to them. I should have purchased on line. The scooter is great I really thought Scooter Hut would have just said sorry and swapped it over for me. So now I have to share my experience with everyone. Terrible after sales service.

Travelled from country victoria ( 3 hours) to meet with Massimo. I was unable to correctly assemble recently purchased scooter. Could not find a more obliging man.fixed my issues without a problem. Good product . Great service.
Thank you.
Michael
Echuca

Beware of Defective Products and Poor Customer Service

I recently purchased a scooter from Scooter Hut Balcatta, and while the initial experience purchasing it was pleasant and the sales assistant was friendly and helpful, my experience since has been nothing short of disappointing and frustrating. From the moment I received the scooter, it was evident that something was wrong. Not only was it defective and faulty, but it posed a significant safety hazard due to accelerator consistently cutting out randomly in live traffic.

After returning the scooter almost immediately and contacting customer service I was told they could not do anything until a technician looked at the scooter to confirm. After continually chasing up customer service and enduring a lengthy process, it took them a whole month to acknowledge that the scooter was indeed defective, the technician even told me that this was an issue with a few of these models that he had even experienced first hand after opening one brand new from a box.

Instead of promptly addressing the issue, they made me jump through hoops, constantly giving me false updates and telling me it would be looked at "soon". This lack of urgency and accountability is unacceptable, especially when it comes to matters of safety.

To add insult to injury, when I requested a refund for the defective product, they initially refused and attempted to offer me inferior models or store credit as compensation.

Finally, after persistent pressure, they reluctantly agreed to provide a refund. However, their begrudging compliance came with no apology or consolation for the inconvenience and distress caused. It's evident that Scooter Hut prioritizes profit over customer satisfaction and safety.

I strongly advise against purchasing anything from Scooter Hut. Their lack of quality control, poor customer service, and disregard for consumer safety make them an unreliable and untrustworthy company. Save yourself the headache and potential danger, and take your business elsewhere.

I have had my scooter for a few months and had only done 200kms when it completely stopped and wouldn't start up again mid ride. I took it back to Scooter Hut in Fairfield where they claimed to have fixed the issue by replacing the board on the scooter.
The very next ride, the scooter once again stopped half way to my work leaving me strandard.
I took it back again to Scooter Hut where they said they will possibly look at a replacement.
I called a few days later and spoke to the rudest man on the phone. His name was Massimo.
He was completely dismissive of all my concerns. He told me they will look to replace the battery next admitting it is trial and error to find the fault.
My concern being a new scooter with only 200kms on the clock should not have these faults happening.
I asked him if he was the boss and he said no. I asked to speak to the boss and he wouldn't let me saying this isn't how it works and that I can deal with him.
His answer to my questions on the constant failure of the scooter is that they will try replace another part next time until they get it right.
Massimo later admitted he was in fact the manager of the store. If this is how rude and dismissive the manager is, I can't wait to see how bad the rest of the staff are there.

Sent my scooter in for repairs and it came back 5 months later unrepaired. Absolute nightmare trying to deal with the Fairfield store regarding the repairs and completely unacceptable delays.

The service at scooter hut is always fantastic as a child I enjoyed going there for my kick scooter and now I love going there for the awesome electric range

Had a great experience in store today! Test rode 4 different electric scooter's, had a great range of accessories which the staff were happy to show me how they worked and even set them up on my new scooter. On site technician for all my servicing needs in the future. A must visit!