Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We switched to scooch air dried dog food nearly 2 months ago, my plan was to mix it with his current food to help with his toilet issues he was having. It’s been so so good I’m completely changing to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The product was easy to order. Once ordered, it arrived extremely quickly but the best thing of all? Very quickly after administering the treatment (for our dog's anal gland) our dog stopped being irr... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Be careful. I cancelled my subscription as the anal gland tablets did not work. They have taken more money after cancellation and sent another three packets. I have emailed several times and can get... Mehr ansehen

Bewertet mit 5 von 5 Sternen

we’ve been using scooch calming supplements for our dog and honestly, they’ve made such a difference. our golden is 4 years old and has always struggled with separation anxiety, so leaving him... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Heimtierbedarf

Vom Unternehmen geschrieben

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

334 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 10 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

No more vets trips…

Our dog had problems with her anal glands and would have to take frequent visits to the vets. We started using Scooch and she hasn’t been back the vets since! They’re amazing! Thank you!

15. Juni 2024
Bewertet mit 1 von 5 Sternen

Subscriptions and cookies

Don’t like to have to sign up to anything just to receive an order
There is no opt out choice on on cookies or subscriptions
And the subscription was £10 more expensive than the subscription order !

6. Juni 2024
Scooch-Logo

Antwort von Scooch

Hi Kath,

We're so sorry for any confusion here! Although our subscriptions are the most popular choice, we do offer one-time purchases for anyone who prefers not to subscribe. This option is offered on all the product pages.
The reason the subscription was more expensive in your following subscription renewal was because you redeemed the special first time order customer discount.

We're so sorry to hear you weren't happy with the ordering experience, we'd never want that to be the case and really want to improve on this for you. We've popped you an email to see if we can resolve this for you going forward.

Best wishes,

Alex

Bewertet mit 3 von 5 Sternen

Easy to use website

Easy to use website, have to sa disappointed with Schooch anti itch product which is very hard, it kept getting stuck on my digs teeth so had to supervise while eating treat to assist getting it off her teeth, used product for a week but no effect on her itching,

10. Juni 2024
Scooch-Logo

Antwort von Scooch

Hi Rosina,

We're so sorry to hear this!

The majority of dogs see an effect after the first month as it takes the skin some time to heal and their body to respond to the active ingredients. The time taken can vary for each dog and the severity of their itching of course, so some have found it takes a little longer and a week would be too short to determine the effects for them unfortunately.

We have also actually just launched a brand new formula of the allergy & itching chews to make the even softer for smaller or senior dogs which could help even further.

Please don't hesitate to reach out to us at woof@scooch.pet at any time to discuss this further and see if the team or our vets can support your dog in solving their itching together!

Best wishes,

Alex

Bewertet mit 2 von 5 Sternen

Poor customer experience and adequate products.

I ordered 3 items initially on a repeat but was charged postage, despite saying postage was free.

The supplements were cancelled due to cost but kept the poo bag subscription.

Despite saying subscription was "free delivery" I was charged £4.50 a second time.

Contacted customer service who told me it was to do with a minimum amount charge and because I removed the supplements I was below threshold.

When I've gone back and refuted this as I was charged the first order despite being over the min threshold they quoted and at no time when joining or amending was I told I would be charged delivery.

I was told I would get a refund which has never happened and been over a week since my last email.

I have now cancelled.

I had an issue with password and within minutes I got an email when I contacted customer service with the issue so disappointed that they have not responded to this current issue.

Poo bags itself were ok. Large. But no handles which was annoying as couldn't hang onto the pram and very difficult to even hold/walk carrying them. Especially when you are contending with kids & dogs at same time.

7. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Order was delayed getting to us

Order was delayed getting to us, which is unusual as we've never had a problem before. I emailed the company and they got back to me in timely manner, and the problem was sorted with a kind gesture of a discount on my next order.

6. Juni 2024
Bewertet mit 2 von 5 Sternen

Scooch too hard

I have a very small shih tzu I think they are very hard I cut them up as small as I could but she still wouldn't touch them I'm not saying there is anything wrong just letting you know itscquite expensive to throw away she has to go to vets every 4 weeks to have her glands emptied I had high hope for these

6. Juni 2024
Bewertet mit 1 von 5 Sternen

Out of pocket and no goods

I had high hopes for this company and the outcome. Tried almost all of their supplements for my itchy Frenchie. Despite having a subscription they have taken my money over a week has gone and my dog has nothing. They aren’t responsive and it’s possibly the worse service I have received.
Very disappointing and having to raise a dispute to have my money refunded. No products and they’ve taken my money.
Unfortunately an example of not listening my complaint was not expecting results after a week… I had a subscription and it was renewed, debited my account and no goods for over a week. After 2 weeks I gave up and wrote to the founder.

29. Mai 2024
Bewertung ohne vorherige Einladung
Scooch-Logo

Antwort von Scooch

Hi there,

We're so sorry to hear this.

The majority of dogs see an effect after the first month as it takes their body some time to respond to and heal from the active ingredients. The time taken can vary for each dog and the severity of their issues of course, so some have found it takes a little longer. Unfortunately a week wouldn't be long enough to support your frenchie's itching so we'd definitely recommend giving it longer.

Please don't hesitate to reach out to us at woof@scooch.pet at any time to discuss this further and see if the team or our vets can support to help their itching progress together, as well as sort your refund out as we have a 100% money back guarantee for all customers that we can do for you right away.

Best wishes,

Alex

Bewertet mit 4 von 5 Sternen

Ideal product

My dog has only been on these for 4 weeks, but there is a big difference already, no licking or sliding her bum along the grass, hopefully it keeps improving and I will keep giving her the treatment

1. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service ! They obviously taste nice as he loves them. Not seen much difference & so not sure if they’re doing any good but we’re only on 2nd pack.

25. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have (had) an itchy dog…

I have an itchy dog… have tried lots of different foods, medication, creams & supplements, none were working for him.
Then as a last hope, I tried Scooch. I can honestly say, it has alleviated his scratching. It’s not completely gone, but you don’t see him standing and twitching his back.
I honestly love this, I do give him a double dose. And he can be fussy, however these must also taste scummy (not tried myself) so taking his enjoyment.
Been on these for 1 month.
He’s a Shih-Tzu cross

17. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not believe the 100% money back guarantee

We used the subscription service for the anal gland and skin irritation supplements, everything arrived on time no issues.

After the first month we had to cancel the subscription but were to late to cancel the next delivery we contacted customer service, who informed us that because we used the subscription service the "100% money back guarantee items" were not returnable or refundable.

As a reputable company you would expect them to follow the distance selling regulations!!!

10. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Scooch has worked wonders for my itchy…

Scooch has worked wonders for my itchy Tibetan terrier, so much so that we have now stopped his dose of apoquel. He had previously suffered from pancreatitis so also good to find a supplement that is low in fat. I would definitely recommend.

5. Mai 2024
Bewertung ohne vorherige Einladung

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