SCHUTZ Bewertungen 156

I purchased two pairs of shoes which I wish to return shortly after a couple days. I went physically to the mortar store at the local mall to return the shoes. I was told by the sales associate that I was not allowed to return them in person. she instructed me to do the return online.

It has been several weeks since the return through UPS and I have not received any refund. I have reached out multiple times through the online chat and email as I am not able to find a phone number to reach out to and have not received a response back. Customer service has been non-existing there’s no way to reach out or receive a response from this company it’s completely unacceptable to do business In this fashion

I really wish I could give zero stars.

Worst customer experience ever. Besides the face that it took numerous outreaches before I was even able to get someone, they couldn't have been less helpful. I ordered two of the same pairs of shoes, each in a different size because I wasn't sure which one would be better. I obviously didn't need both, so went to return the other pair that didn't fit. Apparently I had purchased during their archive sale, which I did not know, and they have a policy that you can't return anything purchased during that. NOWHERE on the site -- either on the product page or during the multiple stages of booking -- was final sale conveyed. I asked multiple times for them to make an exception because I obviously wasn't aware of this or wouldn't have ordered TWO of the same shoe, and all I got was unhelpful form responses saying they couldn't accept a return.

Will never, ever purchase directly through them, and likely won't purchase the brand in general anymore. Currently taking this up with my credit card company because the whole thing seems fradulent.

I was really apprehensive to order from this company after reading reviews here, but I have to say: My experience was great. I chatted with someone from customer service just to gauge their responsiveness and the person was very nice and informative. I placed my order and received confirmation and then shipping info in a very timely manner. I received my shoes and they are LOVELY. It's hard to find well made leather shoes, and these really fit the bill. I found them to be true to size and very nice in quality.

Do you read your comments? You don't deserve a star! Bunch of Thieves!!! No return from Canada! All shoe sizes are wrong!!! If they do return, they don't return taxes you paid and charge you twice for the shipping a double price! Their shoes are not good quality either! And BAD customer service! Schultz you suck! I'll never deal with you again!!!

Originally I had complained about FedEx and a delivery issue. Long story short, I had a missing box that was marked delivered. I contacted Customer Service, they asked a few questions and one of the resolutions was to replace the missing item. I agreed to that but never heard back. The lack of follow up and disappearing act is something I have only encountered once or twice with lesser companies, in 20 years. Then I emailed Cust Service again 4 days later to let them know the missing box was found (another long story). Again no response, not even a Thank You for letting us know and we will cancel the replacement (which wasn't even in progress). I am shocked that the customer service was so awful and disappointed because I like their shoes. Now I hesitate to order online from them.

Also I just sent shoes back to return, let's see how long the credit takes. Most stores would send me notification of the return status. I have yet to receive any notification and it has been almost a week since my package was received. Good thing I have a great credit card company if I need to dispute this order.

I have a number of Schutz shoes in my closet, but this was my first experience buying online. I didn't care for the boots, and tried to return the next day...only to learn that I have to receive a confirmation from customer service. Ok, allow 1 to 2 business days? It's will be a week tomorrow, and the box is sitting on my desk, and I have not received a return confirmation. Subsequent emails to customer service have gone unanswered. I never found online chat accessible.


# 0RSOSK0G,

#153431.

I ordered two pairs of shoes. I got a message that I would be receiving a refund without any explanation. I looked on the site to find that shoe was sold out. I contacted customer service because they only credited the cost of the shoe not the cost of the shipping. I contacted Schutz's customer service and they responded as if it is was my fault. They responded that I had returned the shoe and I never received the shoe. So now it looks like I'm paying more for a the other pair which was on sale. Highly disappointed. I will not be ordering anything from them again.

I give them CERO start
Worst customer service ever.
Never I’ll buy shoes from Schutz again.
Expensive, uncomfortable and don’t refund your money back.

By far the worst customer service I have ever experienced from a company. Love their shoes, but I will never buy directly from them again. I have called the company numerous times, each time leaving a voicemail, and it always goes straight to voicemail without ever receiving a call back from anyone. I also emailed them several times, and finally managed to receive a very basic response back after several days of waiting, that did not even address my question! As a last resort I decided to DM them on Instagram, but of course the message was left unread.
No, I do not recommend.

I bought these shoes in a size 8 and they were slightly too big so I then purchased them in a size 7.5 to see if they would be a better fit. At the end of the day I ended up keeping the size 8 and returned the size 7.5 right away. My shoes were returned to their warehouse February 14th (my tracking confirms this). It is now one month later and they have not refunded my money. I have called and left 5 messages (as you don't actually get a sales person it just goes straight to voicemail) and I have also emailed them 5 times. No one has answered me. I have never experienced such poor customer service. On top of it all I obviously want my $219 back!

I would do 0 stars if i could. I have never made a review before but i am sorry this is just made me so mad. My shoes turned up and they were too big so i sent them back, and it has been over 3 weeks and still no refund, i have emailed them so many damn times, and they haven't even replied, one time i emailed them saying i have sent back my shoes, but haven't got my refund and they came back with a return label, i have already done that.

Over the past year I purchased two pairs of shoes from Schutz and found them stylish and comfortable. When I needed to update my closet with a new pair of pumps I decided to check out Schutz.com instead of the local Bloomingdales and Michael Kors stores. I found these sexy black LI pumps and ordered them immediately despite their pricey price tag. I was charged a few days after my order was placed and thought it was odd since I didn't receive my order yet but assumed they were shipped. Two and a half weeks later I was still waiting for my shoes. I called their customer service number twice and no one answered. The third time I called, a women answered as if it was her own personal cell phone without stating the name of the company nor any manners. After kindly explaining my situation she stated that the order hasn't even been shipped yet, but she would overnight them. After another two days I honestly had it being that if this were any other company I would of had them within a week. I again had to call their busy customer service number during my lunch at work due to them only being available from 9am to 6pm which is inconvenient for any woking woman. Once I finally got through I was connected to Robert (customer service manager). After telling him how unprofessional this company was and how I would never buy anything from here again he sincerely apologized. Due to the massive inconvenience and delay he was kind enough to give the shoes for free with an additional coupon on my next purchase. As generous as that offer was the experience left a bitter taste until I actually started talking to him more in depth about my experience. Robert actually took his time to explain that company was undergoing adjustments to better their customer service. He was positive and educational sharing that the new fashion director came from Barneys which sadly closed. I even gave some advice working in retail myself for many year and he actually heard what I was saying instead of "yes-ing "me to death. If it wasn't for Robert and his superior customer service I would have NEVER bought another shoes from Schutz. I would have even told family and friends to NEVER buy from them due to my experience but Robert honestly changed my entire perspective. I hope that the company promotes him and has him alone training how representatives for the company should speak to their clients. They should even educate the cliental about achievements the company has recently done as Robert explained about the Vouge Photo Shoot with Serena Williams using only Schutz shoes.

They do not have a refund policy! Who does that !! With a pricy merchandises ! I paid almost $90 and received a “store credit refund “ after sending the shoes back to them , they have the worst policy ever ! I will nevvver evvvver order from them , lesson learned .

I had bought a couple pairs of shoes from the end of season sale. Unfortunately they were too small, and I needed to return them. I wasn’t able to get my return label online so I had to call the help line. The representative was so helpful and kind. I just had the best experience. Will definitely be buying more from this company.

Do not buy shoes from Schutz if you need them for a special occasion in a timely manner (3 weeks). This has been the WORST online buying experience I have ever had. I bought my wedding shoes and 2 pairs of sandals for my wedding/babymoon and I have not received them yet. I purchased the shoes on Dec 31 and they have NOT EVEN SHIPPED YET after being told they have. After countless emails, phone calls and facebook messages it has been extremely hard to get some answers. My emails are left unanswered or given the incorrect information when they do decide to respond. Finally after 4 calls yesterday, I reached someone and they told me that my shoes would be shipped by end of day yesterday and I would receive a refund for my shoes as a wedding gift. GREAT! Finally some great customer service. Only to find out that in fact... no... shoes are still in the warehouse, and refund hasn't happened. This has caused a great deal of stress for me as it is the middle of winter in Edmonton and it is extremely hard to find a decent pair of sandals right now in store, let alone wedding shoes. I would just like an answer as to why my order is sitting in their warehouse - transparency is needed here. Will I get my shoes in time? I would expect better customer service for the price of the shoes.

I’m a guy that uses this site to shop for my girlfriend (as she love herself some stilettos). They often have sales on quality shoes I’d find at Saks 5th. I enjoy going directly to their site then hunting at stores. Never ever had a problem with the Schutz site. Been using it for 2 years now and have ordered over 10 pairs of shoes. Confused as to all the negative comments, so go figure let me shout Schutz out for both a quality shoe and service on their site.

I wish I could give them 0 stars.

I placed an order on 12/8 with OVERNIGHT shipping because I needed the shoes for an event 12/13. By 12/10, when I didn't hear anything about my order, I emailed customer service to follow up on the status... never received a response.

Then, on the evening of 12/11, since I knew I wasn't going to get the shoes in time, I emailed their customer service again and just nicely asked for them to cancel my order and issue a refund.... No response.

On 12/16 I received an automatic email saying my $25 overnight shipping had been refunded, so I emailed customer service AGAIN and nicely asked them to refund my entire order. FINALLY I received a response from Schutz customer service that my order would be refunded and cancelled.

THEN 2 days (and no refund) later, I received an email saying my order finally shipped... this was TEN DAYS after placing it with overnight shipping. I emailed customer service AGAIN and told them my order was not supposed to be shipped out and I was supposed to be refunded. I still haven't received a response (not that I'm surprised at this point)...

WORST CUSTOMER SERVICE EVER!! I will NEVER order from them again.

I bought a pair of shoes
For almost $150 they were never send to me
What a scam
Don’t buy from them

Shoes are beautiful; that's the reason for the 1 star. Outside of that EVERYTHING ELSE about this company is horrible! I purchased shoes online and received them 3 days later. The shoes were too small so I went online to exchange for a larger size. Upon attempting to produce a shipping label via their online return portal; i noticed that 1 pair of my shoes was listed as "non-returnable, due to the fact that they had not shipped yet". Wait, what? I'm looking at the shoes in my bedroom. So i call customer service; voicemail comes on like it's a personal phone. I'm wondering if Schutz "Customer Service" is a one woman shop in someone's basement. For three days I left voicemails and sent them emails asking for a return label. On the fourth day, I called again and a woman picked up. I advised her of what was happening and she was soooooooo rude and did not give two sh*ts about what happened. Her response in the end was "i'll send you the label shortly, bye". That's it? That's all i get?

I will NEVER buy another pair of shoes from this company again! Your return policy is shady as hell, I don;t understand how you one this 30 day time frame when consumers can't even get in touch with anyone and the return portal is not working properly.

The Online shopping site and online customer service is absolutely the worst!

I think they are inefficient and incompetent.

I ordered two items on their website and upon check out, my VISA payment didn’t go thru TWICE. It said: unable to process payment and nothing was charged.
So I decided to try again using my MASTERCARD (for the same items) and the same thing happened, It told me that it was unable to process payment as of this time and no payment was taken. After making triple failed transactions I decided to stop. And then I got a call from my bank telling me that there was a charge on my MASTERCARD credit card for the same amount I was suppose to pay for on VISA but unfortunately didn’t go through. I emailed them and ask them to CHECK AND CLARIFY this for me because 3 TRANSACTIONS HAVE FAILED AND YET ONE CAME THROUGH EVEN IF IT TOLD ME IT WASNT SUCCESSFUL. So I am emailing them and asking them very nicely to check if my VISA was charged and to just cancel the same payment made on my MASTERCARD if it did happen. What did I get? A curt email stating that there was 1 charge on my VISA. When the payment that was suppose to be unsuccessful was charged on my MasterCard. I’m not sure they understood my email or they are turning a blind eye because they are lazy to look into it. I have been emailing them again and again with a screenshot that proves my Mastercard was charged. Still the slowest of response and when they do (I’m lucky to get a week), it’s curt and impersonal. So instead of paying 400 dollars I might end up paying 800 because I am charged twice on two different credit cards. Somebody out there please get a word to them because they have no phone service, the email is turtle pace and the agents behind the screen seem to not give a hoot at all.