Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... Mehr ansehen
Unternehmen hat geantwortet
Danke, dass Sie Trustpilot besuchen. Leider ist die Abgabe von Bewertungen an dieser Stelle nicht mehr möglich, da die Website dieses Unternehmens nicht länger existiert. Bitte kontaktieren Sie uns, wenn Sie Fragen haben.
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Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... Mehr ansehen
Unternehmen hat geantwortet
Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... Mehr ansehen
Unternehmen hat geantwortet
Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... Mehr ansehen
I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... Mehr ansehen
Vereinigtes Königreich
Easy website to use, good quality products with reasonable prices! Had a question so messaged Facebook page and got a quick helpful response!
Amazing service, Fast delivery and all items are at a reasonable price will be ordering again
I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is when using Bahama breeze it leaves the wax melting quite a soft for a while so I’ve now change from 10% FO to 8% and I’ll see if there’s improvement.
It would be nice as an extra for some sort of loyalty plan for continuous customers however they are doing a competition over on Instagram which I think is great
I use 3 companies, they all offer different things that the others don't, some of the fragrance I use from SSC are amazing. Customer service is great. However i do feel that you need to review your postage charges. You use covid as a reason for the costs exceed £7 I was also told once that it was about the weight where 3 bottles of 100ml FO cost me the same 10 candle containers and wax..another company charger a little over 3 pound is delivered with in a day of order
Shipping to Carlow Ireland.. Such a quick delivery. Thank you 😊 have ordered my scents so can't wait to receive them.
Only just starting out doing wax melts and haven't tested all the scents I've got yet but the ones I have tried are amazing and my family and friends love them too. Thank you
This company is fantastic delivery is always fast and on time , the oils are great quality , I had an order on next day delivery , accidentally put the wrong house number on it , I emailed them that night thinking , they’d prob not even read it within a few days and that I’d lost my parcel for good , and at 9am the next morning I had an email saying it’s all sorted they contacted the warehouse and got it all sorted and swapped over , they also saw I had another order coming as I’d forgot something witch ment I had to pay postage again on the forgot item , they refunded my postage and put the two orders together for me , hadn’t asked for that and it was a kind gesture , I’d never use anyone else for making my wax melts candles and diffusers
I ordered 24 candle jars, they arrived really quickly and they were packaged really well. No jars were broken which was great, as I have experienced this with another company! I will definitely be ordering from here again. Thank you!
Very efficient service but the fragrance smells more of chemicals than the fragrance very disappointed
Great products & super fast delivery
Highly recommend
A really fabulous company to buy from. Efficient and good value. Thank you from a fledgling new business!
This company is one of the best and most reliable, turn around and delivery is better than any other company I have ordered from that sell these products and I have tried them all. The quality of the products including scents are fantastic and consistent, which is very important. Highly recommend.
Fast delivery, high quality products. The glass jars, lids are great. I haven’t used the wax yet but overall their professionalism is at high standards!
I've ordered twice now and payed for next day delivery twice and it has nevertheless turned up 2days later not what I pay my extra £6 for really not happy as I have customers orders to be getting on with but now I've hit a delay for the 2nd time since ordering with you

Antwort von Scentssoapsandcandles
Great website and reasonable prices also very quick delivery will definitely be ordering again:o)
I am very pleased with the service, clear communication was kept through out and my orders were delivered timely and well packaged. I will be definitely using Scents soaps and candles again!
i ordered pomegranate noir fragrance for diffusers mainly based on the reviews however i chose to ignore the poor ones my mistake so here goes
The Good- ordered on a saturday and it arrived first thing on a monday so cannot fault the service
The Bad - fragrance does not resemble anything like the well known one it smells like a cheap men’s aftershave with notes of herbal medicine
The Ugly - after making up 4 diffusers with maximum 25% volume fragrance and putting in smallest room in the house and turning reeds there’s no smell of anything so a total waste of money
Found this company completely by accident and now have it saved as one of my suppliers for regular use!
The fragrances are incredible, prices are fantastic and delivery is super speedy, will be ordering from them again and again!
Rapid delivery. Good communication. Will shop with you again. Highly recommended
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