Scaleway Bewertungen 326

Review is specifically about renting M1 mac, can't say anything about other services.
Pros:
- cheap
- good speed
- friendly support team
Cons:
- tricky to get started if you are not a DevOps

I needed a MacOS device to test something quickly about my work. That's why I decided to rent it online cuz I need it only for a few hours. Found Scaleway, and got interested in quite cheap prices, currently it's smth like $0.11 per hour to rent M1 Mac.
At first, I was very suspicious about Scaleway, after reading all the 1-star reviews here on Trustpilot. But I didn't want to pay +$60 using other companies, so I took a risk.
I have never rented a remote PC before, so the setup steps with the VNC client, encryption, etc were painful not gonna lie. Spent about an hour just to see Mac login screen. Documentation was a great help. Then my experience was ruined by using VNCViewer, it's super laggy, ping about 2-5 seconds. At first, I thought it was Scaleway's fault, but after a few hours of pain I decided to try TeamViewer instead and oh boi, this was on another level. No lags no issues, it was almost instant. I also checked the speed from Mac to my current location using Speedtest and it was the maximum possible value that their speedo could show lol.

Also, I created a support ticket. I wanted to pay my bills and forget cuz I don't need Mac anymore. Despite I didn't receive an instant reply, the support team is quite friendly and competent, I'm happy with that.

Made an account on Trustpilot just to write down this review.

aucun support, j'ai voulu créer une machine virtuelle sur un serveur dedibox debian avec une ip failover.
J'ai d'abord essayé avec une ipv6 mais sans documentation correcte, mission impossible.
J'ai pris une ipv4 mais malgré avoir suivi la documentation présente, ça ne fonctionne pas. Et quand j'ouvre un ticket, on me dit voir documentation. Je propose de prendre la formule payante de support mais là non plus , impossible d'obtenir les instructions précises pour la config que je veux mettre en place. J'ai un autre serveur chez OVH, ou j'ai pu dans problème configurer des machines virtuelles avec des ip failover. Ici, rien à faire! Je vais changer et retourner chez OVH.

The worst of the worst!!!

After 3 days our server is still down from power outage and they don't know how to fix it..

They reply with lies and nonsence excuses...

stay away from them!!!!

We needed a bare metal mac M1 to build a reactnative app and scaleway looked like a decent provider with reasonable pricing.

Signup process was a hazzle. I tried to register as a company but was not allowed to do so since our email address was not professional enough. We use a gmail address in our starup. Started a private account just to get going. Entered a valid credit card but the signup process got stuck and I could not enter the same card since it was already registered.

Tried to login by email, entered a CHAPTA challenge, entered som more CHAPTA, etc. and I finally got access by a magic link.

I created a support case to help them improve. Was greated by a chat robot, got redirected to a human that never appeared. Created another support case and a friendly human apologized.

No worries! It is just signup and signin they have trouble with. How about their service?

Worst service ever! We somehow crashed our server and could not get access to it. Tried to reinstall it. Waited 10 hours but still no access. Created a support case and was asked to... reinstall the server since he could not see anything. Reinstalled again, wasted a day. Talked to some other supporter who would contact the developer team. They never returned. After some back and forth I escalated to a manager. About a week after we could not get access and no usable replies from support I closed our account.

We did considder to just buy another mac from them but I really wanted to help them improve and look into why their server crashed. But no response from their developers after 6 days. No post mortem. We tried to buy another mac server but none was available.

Some supporters were incompetent, some were friendly, but no one got our server back up and running. Wasted around $100 and more important a lot of time.

trust and safety team has closed my account without any reasons This company is racist from the director to the agents because im from arabic country i get this problem "....." I do not advise to buy any services from it there is a lot of similares and best company thank you

Scaleway rejects abuse@ emails, rejects spam complaints, and recently handled an authenticated spam complaint by letting the complaint be managed by the spammer themselves. Allows no further input after they close the complaint.

Firstly, I was unable to use the service as intended, which was frustrating. Despite my attempts to use the service, I encountered various technical difficulties that made it impossible to use.

Secondly, when I tried to seek help with these issues, I found that there was no help available. The customer service was helpless, and I was unable to get any support or assistance in resolving the issues I faced.

Thirdly, I was concerned about the inability to remove my CREDIT CARD details from their platform. This is a serious issue as it poses a risk to my personal and financial security.

Lastly, the registration process was misleading, as it advertised charging money per hour, but in reality, the charges were levied for a minimum of 24 hours, regardless of usage. This is dishonest and lacks transparency, which undermines the trust that customers have in the company.

Overall, based on my experience, I cannot recommend using the services of this company. The issues I faced, including technical difficulties, poor customer service, security concerns, and a lack of transparency, suggest that there are significant problems with their services that need to be addressed.

I had a terrible experience with these dirty rats. They deceived me, stole my money, and blocked my account for no reason. Even when I asked for my money back, they refused to return it. Therefore, I advise you to stay away from their services, as they are nothing but scammers and first-order thieves.

Une arnaque.
Vous voulez supprimer un service mais si vous ne cliquez pas sur le bouton (invisible le bouton), vous continuez à être facturés.

FUYEZ !!!!

Scaleway is the worst cloud provider available on the market.
They used low cost infrastructures, servers and networks peering. Their SAAS services are unstable and not scalables.

This platform is only good for downloading non legit Torrent files. They don't care of that.

mfs
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I have been trying to report spam and illegal pornographic script coming to my email from one of their clients and each time I submit an abuse form it either rejects the IP address that has no space in front and is in their IP Network Range according to DNS or it is rejecting my Capta and has to redo it again and again. It is a scam I allege
This has happened every single time I have tried, and I went to five different locations to access the link. I even signed up for a Google meet with Scaleway and the pin was not accepted for a "recent event." 10 AM CST this company is a sleaze despicable French Company that you should stay away from.

De nombreux cas de spam agressif sont attribués à cette société. Leur équipe technique semble incapable de contrôler ce phénomène.

They continue to charge you after you cancel the service and act confused when you contact customer service. They are fraudsters and not to be trusted. Avoid!

Avoid this company - I bought services from them I tested one day and deleted my account - since then every month they charge me from my account every month. Despite the contact in all ways (nearly 10 times) they did not delete the account and charge fees. I haven't met such a bad company in my life. Avoid!

Twice in a span of 12 months a dedibox server has crashed beyond recovery. When you lose access to the server, you'd better also lose all hope, since the server is long gone.

After writing to the support team, you will get an answer such as:

"Indeed, it does not respond at all, either in normal mode or in rescue mode, the data on it is lost, because the type of chassis does not allow a physical intervention on your machine without cutting the neighbouring machines."

The only options they offer are "upgrade to another machine" (your data is also lost) or "request a refund". Shame.

Stay away from Online.net or Scaleway. Stay away from dedibox hosts. Get your business elsewhere.

Scam company. Don’t trust them and don’t buy here! You can thank me later for saving your money and lot of headaches.

Very satisfied overall, good StarDust Instances but a bit slow DEV Instances (CPU)

They are limited my access to instances ( I have more than 15 server on it ).

I cannot use them but i should pay for them.

Trouble support and they are not answered even after more than 3 days.

Was given 100 Euro trial for 30 days. After 24 hours I was asked to prove my identity, which I did via their automated service. That failed, I was then asked to provide the same information to their team via email. Before I got a chance to do this, my account was banned and I am now being told my account will remain banned and they cannot provide me with details as to why my account has been banned.

Service was great until they banned me for no reason. Not a company I would be comfortable dealing with in the future.