Dear Irsh,
We take all feedback seriously; however, your review raises significant concerns as our records show no transaction, application, or service engagement under your name or associated details.
Your claim that our service provides “nothing you can’t do yourself” is misleading and does not reflect the nature of what we offer. Our platform is designed to assist applicants who prefer guidance, error-checking, document handling, and support throughout the visa application process, services that many travelers find valuable, especially when dealing with complex requirements or avoiding costly mistakes.
While it is true that certain visas may be applied for directly through official government portals, our service is entirely optional and clearly positioned as a third-party assistance provider. This is transparently stated across our website, including our pricing structure and service scope. Thousands of customers have successfully used our service for convenience, accuracy, and support.
Additionally, for public awareness, if anyone views your profile on Trustpilot, it appears that you have also posted a 1-star review for a different website, “saudisevisa.com.” We believe there may be a misunderstanding or confusion between the two domains. Our company operates under “saudievisa.com,” and the difference of a single letter (“s”) represents an entirely separate entity. We kindly ask you to verify whether your experience relates to our service before making such public claims.
More importantly, posting a negative review without having used our service constitutes a false and potentially defamatory statement. Public allegations that misrepresent a business can cause reputational damage and may violate Trustpilot’s guidelines, which require reviewers to base their feedback on genuine experiences.
We respectfully request that you:
Provide proof of having used our service so we can properly investigate your concerns, or
Remove or amend your review to reflect an accurate and truthful experience
Please be advised that submitting false claims publicly may lead to formal escalation, including reporting the matter to Trustpilot for policy violations and, if necessary, pursuing further action under applicable defamation and consumer protection laws.
We remain committed to transparency and customer satisfaction and would be happy to assist you if you have any genuine inquiries regarding our services.
Kind regards,
Saudi eVisa Team
