Satsuma Loans Bewertungen 

If these crooks are ignoring the FOS email the ceo (easy email address to get on many websites)

I had a reply within the hour! And they Have responded to the FOS

Coincidence I think not

I would rate is 0 but the site won’t let me! Absolute crooks! They put the interest on at the start of the loan so even if you pay it back early you have to pay full interest! Disgusting.

STILL waiting for Satsuma to provide the FOS the data that they need to look into my case. They are using every delay tactic in the book. I have also emailed them direct with no response.

Loan processed quickly and professionally.

Seem to be a lot on one star reviews for people who were happy to take the money but then moan to the FSO when they're required to pay it back.

If you can't afford the repayments then don't take out the loan in the first place.

Disgusting company STAY WELL CLEAR as I fell behind due to struggling and was never explained I would have to pay the full loan interest even though I would agree a payment plan so I paid the amount I borrowed because I was already struggling but then realised I had another £1600 to pay to clear the loan so even while struggling i paid it off withing 2 months to get Satsuma OUT of my life forever. NEVER touch Satsuma cjarge stupid Interest and never explain, if your struggling they will be happy to help but don't explain you will have to pay all the interest that was initially due on the loan. IF you want to struggle the get a loan from Satsuma personally I have asked for them to close my account forever as I'm in a much better position thank God and will never need a loan ever again.

Like many others on here, I have an affordability complaint against Satsuma that's been with the FOS since last year.

The investigator has asked Satsuma for further information but Satsuma have failed to respond to ALL requests for information in the last 8 months.

All Satsuma need to do is either provide the requested information or simply admit they are unable to provide it but it seems they are too incompetent to even reply.....

Consider this 0 stars. One of the worst companies i've ever dealt with.

Currently have an affordability complaint outstanding since December 19. Send to ombudsman ,adjudicator ruled in my favour on ALL loans i've had with them, to this day this company have not acknowledged the FOS decision and continue to report my loan as late payments on my credit file.

Waiting on final binding decision from the Ombudsman so i can take these crooks to court.

Disgusting company, at the start of the coronavirus pandemic, I was on furlough, I asked for a payment deferral when i was finding it hard to keep up with payments. First payment deferral was fine, asked for a second one as I had still not returned to work and that’s when Satsuma showed they just don’t care what problems you are having.

Would not give a second deferral, put me into arrears as I could not afford the payments. Now that I am back to work I have now begun to catch up on payments to get rid of this loan ASAP from this loan shark company. Also still haven’t removed incorrect arrears data from a previous loan which I have emailed many times about only to be blatantly ignored!

Nightmare company have claim going on with them the F,S,O are dealing with it but are still dragging there feet so I will be leaving these reviews until money is in my bank PNX-3721684-P3W3

Disgusting company, stay away if you are struggling the reduce your payments but add over £1500 on worth of interest on top so you pay them double to what you anitially borrowed, rubbish company, been paying extra so they can get out of my life for good, caused me and family financial stress and they don't give care honestly STAY AWAY.

I took loans from Satsuma and never had an issue until 2019 when I suffered personal health challenges and later on provided them with evidence.

In 2020, I started to recover and needed to get my finances back in order. Satsuma was happy to put my account on hold, but that was where the support ended. Since June 2020, I paid my balance as per settlement figure, given by their operative in May 2020. Satsuma refused to acknowledge this and insisted on the remaining balance which was pure interest by the way. I was so annoyed as I had planned this and my living expenses until I started working consistently again.

Satsuma did an investigation and conveniently could not "find any evidence" of the settlement call, neither did anyone have the common sense to help me move forward as I wanted to close my account. Instead, I was offered an arrangement to pay as an alternative, when I wanted a settlement figure to pay, the outstanding interest.

I spent six weeks, with their complaint farce, at which point my credit file is being updated with nonsense as all of a sudden, the settlement figure does not exist and now insisting that I pay the interest balance in full.

I have complained several times but I keep getting copied and pasted responses, that does not even deal with the problem. I even had a call from the manager who told me he couldn't help.

Having worked hard to find my mental clarity,
I was forced to use my rent money to pay them off in the interim as they are a bunch of illiterate fools, who cannot grasp the concept of duty of care for a vulnerable customer or the fact that the pandemic has made things challenging in terms of employment

Luckily I have paid off my rent for the month, but my savings have taken a massive hit as I don't start permanent work until September, but I rather eat toast & eggs for the next month than deal with these fools any longer.

My advice, stay away from these charlatans, it's not worth it. Save money, budget, deny luxuries until you get back on your feet. Don't fall prey to these fools.

Had a complaint with the FOS against these people in October of last year. They were told by the FOS to refund money to me in May of this year and still haven't done anything. Never, ever even consider using this company. Complaint for reference is CCCD4194233

A loan was fraudulently taken out in my name over a half a year ago. I was a victim of phone deception. Satsuma is sh**** company......

Awful company, very intrusive when you call them. It took 25 minutes for them to update my debit card details. The lady on the phone advised me they would debit my card my twice, but the transaction went through 3 times. I cannot wait to get my loan paid off to them so they can p!ss off out of my life...

A loan was fraudulently taken out in my name over a year ago. I called my bank and they confirmed I was a victim of phone deception. I sent a copy of this letter to Satsuma, yet they say it's not fraud and that I need to pay the loan back in full plus interest. Complete bullsh*t. My gender on they're records is wrong, and so was my phone number and email address. As a loan company they have the responsibility to complete due diligence, which clearly didn't happen in this case.

These guys seem to be getting a lot of bad press on here. At least in my circumstances I can vouch for their level of professionalism & empathy shown over the last two years. I cannot fault the service I received or the support of their customer services team. I highly recommend this provider.

"A payday loan is a type of SHORT-TERM borrowing where a lender will extend high interest credit based on a borrower's income and credit profile. A payday loan's principal is typically a portion of a borrower's next paycheck"

Satsuma Continues to lend to you even when you are struggling to repay very large loans. DO NOT GET STUCK IN THE PAY DAY CYCLE TRAP SATSUMA MAKE EASILY AVAILABLE TO CUSTOMERS!

Very old fashioned you have to call for everything can’t manage account online it only shows you a balance but you can’t even make a payment, you can’t repay early as they will charge for 28 days Interest, some loans are 3 months so if you decide to settle on your second statement you have to pay the last months Interest upfront as you need to pay it

Always take the time to listen to me and any concern i have even moving payment dates if i cant afford to pay very accommodating obviously a loan company with conscious.

Logged a complaint with them on 08/12/19 and took until 20/02/20 to get a final response.....which was obviously rejected.

It's been with FoS since 20/02/20, and they still haven't sent across the case file FoS requested, citing high volumes of complaints being the reason.

Not sure how it takes over 3 months to send across a copy of someone's account file.

FoS complaint reference number is: PNX-3572174-N7X8