Satchel.eu Bewertungen 36

TrustScore 2 von 5

2,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

RUN AWAY From this bank ! they collected all datas / documents in purpose then reject your application. My lawyer has sent an official request without answers. I contacted OLAF (UE authorities ag... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I use it since autumn 2025 as individual. The institution you can trust. Lightning fast SEPA transactions. Clear and stylish app. Support is prompt and to the point with upcoming resolution.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

A ridicolous company - I apply to open an account - They send me a request of iformations/documents - Since I already read on Trustpilot about accounts blocked for months, I answered that I... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

a great fraud at the level of identifying the limited liability company's company. , then identifying you where the face system is not working. If you send them documents otherwise by email, it's bad.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Finanzinstitut
  2. Alternative Finanzdienstleistungen

Vom Unternehmen geschrieben

Satchel is one of the leading European EMIs, est. 2018. We offer BaaS and white label products, online business/freelancer/personal accounts, issue EU IBANs, provide SEPA and SWIFT transfers, virtual/plastic/metal Mastercards. Our self-sustaining financial ecosystem proposes a core banking platform, payment gateways, 300+ APIs, Ondato, Napier, 3D secure & 2FA, and a highly professional team.


Kontaktinformationen

2,1

Mangelhaft

TrustScore 2 von 5

36 Bewertungen

5 Sterne
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1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

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Bewertet mit 1 von 5 Sternen

a great fraud at the level of…

a great fraud at the level of identifying the limited liability company's company. , then identifying you where the face system is not working. If you send them documents otherwise by email, it's bad. Identifying the company is simple, they make a horror story out of it. When you resign from their services, they say that they reject your application and provide this information in the banking system. a big scam and avoid it at all costs

24. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Jacek,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

At Satchel, we are committed to upholding strict regulatory standards, including those related to customer identification and anti-money laundering (AML) requirements. The verification process for both individual and corporate clients is governed by legal obligations, and while we strive to make it as seamless as possible, we understand that it can be complex at times.

For privacy and compliance reasons, we cannot discuss specific application outcomes publicly. However, decisions regarding onboarding or termination are never made arbitrarily and are always based on objective criteria required by regulation and internal risk policies.

We would be happy to further clarify any outstanding matters related to your case via our official support channel at support@satchel.eu. Our team is here to assist you and ensure that any concerns are addressed properly through the appropriate channels.

Kind regards,
Satchel team

Bewertet mit 1 von 5 Sternen

FRAUD WARNING!!!!

I recently registered for a personal account with Satchel EU and paid nearly 700 euros as the account opening fee they required. A few days ago, they suddenly sent me an email stating that my account would be closed within one business day. The email mentioned that I have the right to retain my assets and that they would be returned to me. Of course, no reason was given for the account closure.

Considering this to be a fraudulent act aimed at extracting a high opening fee, I demanded a refund of nearly 900-1,000 euros, which included the account opening fee and the balance. As you might expect, they ignored my contact attempts, and this morning I received a notification that the 250 euros in my balance had been paid to Satchel in an unusual manner, and at the same time, my account was closed.

There is only one thing you should know: DO NOT use Satchel. Using this service means contributing to their fraudulent activities. Such fraudulent actions are unacceptable, and I plan to take legal action through the police. The bank seems to be based in Lithuania, while the CEO appears to be based in Ukraine. If the funds are not refunded by the end of this week, I will file a complaint with the police in both countries. At the same time, I will report their illegal activities to the institution that manages banking licenses in Lithuania.

UPDATE
This fraud bank team contacted me after I left the comment here and Google Map review.
The points are below:
- Unable to inform the reason of closing my personal account even it's strangely done after I paid for the expensive fee for opening the account.
- The balance (250 EUR) was all taken just right before closing the account because they forgot to charge the monthly fee in the past. Of course no confirmation or such proof documents were sent to me.
- Correcting about the fee for the opening the account was 575 EUR, and of course this Satchel fraud team wouldn't mean to refund.

What to do the next,
I have done with reporting to the Bank of Lithuania for this issue, about the crime act and requiring to suspend the banking license.
The next week, I am going to report to the Lithuanian police via online form, also legal service to submit the crime activity of Satchel.
Also, going to report the Ukrainian police for CEO of Satchel under the fraud crime activity which purposely stole the expensive opening fee and purposely closing the account right after.

To all the victims of Satchel's fraud crime, Please follow the same action, and it's very necessary to suspend their fraud crime under acting as the banking service.

4. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear SAKAKIBARA,

We are sorry to hear about your dissatisfaction and understand the concerns you have raised. Please be assured that Satchel operates in full compliance with applicable financial regulations, including the regulatory framework established by the Bank of Lithuania and European Union law.

For confidentiality and data protection reasons, we are unable to comment on individual cases in public forums. However, we would like to emphasize that decisions regarding account closure are made in accordance with our internal policies, regulatory requirements, and risk management obligations. We understand this may be frustrating, but in certain cases, we are legally restricted from disclosing specific details behind such decisions.

Regarding your balance, any applicable fees and charges are outlined in our published pricing documentation, which all clients agree to during onboarding.

We remain committed to ensuring transparency and professionalism in all our services.

Kind regards,
Satchel team

Bewertet mit 5 von 5 Sternen

I was very pleased with the support…

I was very pleased with the support service. They responded to my request quickly and resolved the problem immediately. You are best. Five stars to the entire Satchel team

13. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Yurii,

Thank you so much for awarding us with 5 stars! We will strive to exceed your expectations even further!

Best regards,
The Satchel team

Bewertet mit 5 von 5 Sternen

I have a business account with Satchel…

I have a business account with Satchel for 2 years. These guys are quick and seem to be reliable, they're crypto-friendly, making it easy to get fiat into your euro account. They recently added SEPA Inst transfers at no extra cost for additional Inst account opening. They are not the cheapest, but legit and really diligent in compliance. Satchel deals with high-risk, but do charge higher rates for such services.

31. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Vaida,

We sincerely value your positive review and your delightful experience with our services. It's our commitment to continuously strive for excellence, ensuring that you and all our clients receive the highest standard of service in the realm of digital banking.

Your feedback motivates us to keep delivering excellent solutions and support.

Thank you for choosing us as your trusted partner.

Warm regards,
The Satchel.eu Team

Bewertet mit 1 von 5 Sternen

I applied for a satchel account and was…

I applied for a satchel account and was refused with no explanation.
I am a British citizen, resident in Russia and my British pension has been stopped since February 2023 due to sanctions in Russia. They used Citibank for cash transfers, but Citibank no longer functions for cash transactions to Russia.
and have been advised by the pension department to find a bank account outside Russia, and they will continue payment. What I need is an account number and an online banking service that will receive cash transactions from the pension department to enable me to receive my income in Russia. My bank in Russia is Unicredit Bank, which is not sanctioned.

I can't understand while first a friendly promising to help a British pensioner get his pension, I go through the ordeal of being accepted an account, a day later you close it, stopping a British pension having his much needed pension. Why refuse a man his pension?

27. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear John,

We are sorry, but our banking institution does not engage with clients connected to Russia in any manner. We greatly appreciate your understanding in this matter.

Thank you

Bewertet mit 5 von 5 Sternen

I'm thrilled to be a client of Satchel…

I'm thrilled to be a client of Satchel Bank! This bank exudes professionalism in every aspect of its service. What truly sets them apart is their exceptional customer support – it's undoubtedly one of the best I've ever experienced. From quick responses to going the extra mile to assist, their team's dedication to ensuring a smooth banking experience is truly commendable. Satchel Bank has exceeded my expectations, and I'm genuinely grateful to be part of their clientele.

21. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Mathew, your generous rating and positive feedback mean a lot to us. We're thrilled that you've had such a remarkable experience with us! Your satisfaction is our top priority, and we're grateful to have you as a valued client. Thank you for being a part of the Satchel community!

Bewertet mit 1 von 5 Sternen

card and swift dont work. useless. STAY AWAY

- the account they open only works in EU SEPA payments SWIFT didnt work.
- 50 eur account opening (fine I guess)
- 50 eur minimum balance and if you want to send this last 50 eur nope its not possible the account will not let you send the last 50 eur and you are already in -100 eur :)

- the virtual card doesn't work. tested steam, netflix and prime none of them worked. it is practically useless.

they can open legit EUR IBAN but it feels like a scam. nothing works properly. if they are after the fees they get the fees and you have very useless EUR account for yourself :)

21. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Sinan,

Thank you for sharing your concerns with us. We truly value the quality of our services and are committed to ensuring the highest level of customer satisfaction. We apologize for any inconvenience you may have experienced.

We will kindly ask you to contact us directly so that we can resolve all your issues promptly!

Sincerely,
Satchel

Bewertet mit 5 von 5 Sternen

Absolutely no complaints about Satchel

Absolutely no complaints about Satchel. I've been using it for six months. A freelancer account allows to work with partners around the world. I use the card for online and offline shopping. Sepa payments are super fast. Simple and comfy app interface, no problems. Thanks guys!

5. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Dmytro, thank you so much for taking the time to share your positive feedback! We truly appreciate it! Our team is dedicated to providing the best of modern digital banking to exceed our clients' expectations. Thank you again!

Bewertet mit 5 von 5 Sternen

I have a business account with Satchel…

I have a business account with Satchel for few months now, I must say that their customer support and services are TOP. One of the best that I have seen in years of doing business! I am very happy that I find about them and that I was able to use their services. I saw other negative reviews, probably some of them are fake because from my experience with them, everything is perfect. Transparent fees.
Thank you for your services and I am looking for our business relationship to last for years to come!

29. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Partners,

We are delighted to have received such high praise for our work. We are committed to providing our innovative FinTech solutions to help your business continue to grow!

Sincerely,
Satchel

Bewertet mit 1 von 5 Sternen

DO NOT BANK WITH SATCHEL EU. ITS A SCAM!

I opened an account with this scam... They ripped me off of over 500 Euro to open the account which I felt was unfair and THEN GOT TOLD I needed to keep a min 250 EURO in the account to keep the account open. I was not aware of this. Now I want to close the account and have to pay an additional 150 Euro to close the account. DO NOT BANK WITH SATCHEL EU.

22. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Judd Da Cruz,

We are really sorry for this situation. We want to assure you that we are completely transparent with all of our clients. Please put down the email to our customer support team and we will review your case in detail.

All our tariffs remain unchanged after opening an account with us. Clients who are interested in opening an account, or who already have one, can always find out more information about our fees by visiting the link on our website (https://satchel.eu/fees/).

Best regards,
Satchel

Bewertet mit 1 von 5 Sternen

Scam app

Scam app , cards not working say expired cards when i try to pay , send money to IBAN not working and now i have money blocked,

22. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear Alexandru,

We apologize for the unfortunate situation that could occur. We will surely take care of it. To help us resolve the issue, please write a letter to our customer support. We will be more than happy to help you out quickly and with minimal inconvenience.

Since Satchel is a direct partner of Mastercard, and all transactions are automated, it is highly unlikely that you cannot use a card that has not expired. You always have the option of ordering a virtual card or an additional physical card if it happens.

Blocking an IBAN account, particularly your funds, is out of the question. Please reach out to us and we will take care of it!

Kindest regards,
Satchel Team

Bewertet mit 1 von 5 Sternen

Awful company and incredibly sketchy

Awful company and incredibly sketchy. They will rob your money if you ever try to transfer it to any recipient, they will tell you it has been sent and it will never be received. It will be just taken by them and you will never see it again. They ignore complaints and will just stonewall you. Goodbye money.

11. November 2022
Bewertung ohne vorherige Einladung
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Antwort von Satchel.eu

Dear G M, we take your concerns seriously and can assure you that the situation you have described has never happened to any of our clients. Since we are an EMI, all customers' funds are held in a segregated account at the Central Bank, and all transactions are under the strict control of supervisory authorities. Fraud transactions are excluded by default.
Please describe your problem in an email to support@satchel.eu and we will thoroughly study, analyze, and respond promptly.

Bewertet mit 5 von 5 Sternen

Almost everything I need

My friend showed me this EMI, and I decided to open an account at Satchel because they provide European IBANs. I needed one since I work as a freelancer and have a few big European clients. Its app is very user friendly, I managed to use it from scratch. For convenience, I even decided to get a virtual card. But I've removed one star since there are no debit cards, I can only get a prepaid card. Hope this option will appear in the future.

20. Juli 2022
Bewertung ohne vorherige Einladung

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