At first I was sceptical about ordering from Sant Leclere because they are not as widely known as some other brands like Icecartel etc. But I am thankful I took a chance and decided to try them... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My most recent order with Sant Leclère was a custom ring in the Ocèan style. Henri was a joy to work with and the ring was custom made and delivered in record time. The ring is beautiful and the quali... Mehr ansehen
Unternehmen hat geantwortet
The product ordered before was fabulous, but delivery time is ridiculous. I’ve placed another order recently, paid 35 euro for 2-3 days shipping, placed order on 28 of November, it’s now 10th of Dece... Mehr ansehen
Unternehmen hat geantwortet
The ocean emeraude ring looks very nice but the little prongs on the green stones stick up a bit and are sharp and uncomfortable on the adjacent fingers. This is not an issue with the neck chain or wr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Maison Sant Leclère creates jewelry defined by earned elegance and quiet confidence. Signature motifs, sculpted lines, and meticulous finish. Creations to be cherished, carried through life, and passed on.
Kontaktinformationen
Dubai, United Arab Emirates, Dubai, Vereinigte Arabische Emirate (VAE)
- +447822033143
- contact@santleclere.com
- santleclere.com
4,5
Hervorragend
139 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful. Great bracelet.
Very helpful, reliable service. I love the bracelet. A real eye catcher.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Dear James,
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear the bracelet has captured your attention. It was crafted to do just that.
Your appreciation means a great deal to us. Should you ever need anything further, we remain entirely at your service.
Warm regards,
Henri Laurent
Client Advisor | Maison Sant Leclère
Beautiful bracelet
Beautiful bracelet. I love it. Thank you. C Chappell
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Dear Calhoun,
Thank you for your kind words as always. You're truly appreciated here at Sant Leclère. We’re delighted the bracelet found its place with you. May it bring quiet confidence and refined elegance to every moment you wear it.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
beautiful bracelet and great packaging
beautiful bracelet and great packaging. Very impressed
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Rocky,
Thank you for your kind words. We're delighted to hear the bracelet and packaging made a strong impression.
We look forward to accompanying you again soon.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
The pieces are absolutely fabulous and…
The pieces are absolutely fabulous and was impressed with the service and the product. It exceeded my expectation. Now to find places to wear it too! Very Happy!
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi John,
We’re delighted to hear the pieces exceeded your expectations, that’s exactly what we strive for.
We look forward to accompanying you on the next chapter of your collection.
Best regards,
Scott Adams
Client Advisor
Very,Very nice Bracelet
Very,Very nice Bracelet . I want more..
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Don,
We’re so glad to hear you’re enjoying your new bracelets, your words mean a lot to us.
More are always waiting for you and we’ll be here whenever you’re ready to add to the collection.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
Antwort von SANT LECLÈRE
Hi Donald,
Your package has been released from customs and is with your local courier so you can expect to receive it shortly.
These delays with customs are rare and are currently happening countrywide due to ongoing changes to tariff procedures.
I apologise for the delay and look forward to hearing your review once you receive it.
Best regards,
Scott Adams
Client Advisor | Maison Sant Leclère
Statement Piece - Built different
Got the Ocean Blue Moissanite bracelet and chain, and it’s exactly what I was looking for. Clean, sharp, and stands out without trying too hard. The stones hit under the light and the ocean blue detailing gives it a unique edge.
You can feel the weight and quality straight out of the box. It doesn’t feel cheap, it feels noticeably high end . Worn it out a few times already and already a lot of people have asked me where I got it from.
Sant Leclère nailed it with this one.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Jonathan,
Thank you for the great review, we’re really glad to hear you’re enjoying the Ocean Blue set. It means a lot to us that the quality and design stood out to you.
We appreciate your support and look forward to serving you again.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
Don’t waste your money!
Absolutely no Customer Service. Unwilling to work with me in anyway with the issues I had and now I’m out almost $500 for a chain I can’t even wear. Don’t waste your money!
26. April 2025
Antwort von SANT LECLÈRE
Hi Dezi,
As previously mentioned, your piece was custom-engraved as requested, and our return policy for personalized items was clearly agreed to at checkout. Our customer service team responded promptly and professionally, and we stand behind both the quality and the integrity of the process.
We understand your frustration, but leaving multiple reviews from different accounts misrepresents the situation and violates Trustpilot's guidelines. If you’re willing to continue the conversation constructively, we’re here to assist.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
Don’t waste your money!
The necklace flips backwards when you wear it, no matter what size you get and the engraving is not what you think. They paint it on the clasp in very tiny letters that you cannot even see. Then they use that as a reason to call it custom and not do a return or exchange. I wasted $450! Do not waste your money!
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Dezi,
We’re genuinely sorry to hear that you’re unhappy with your piece, but we must respectfully clarify a few key points.
Your order was customized with engraved initials on the clasp, as requested. The engraving is done with precision—never "painted"—and placed discreetly to preserve the clean aesthetic of the chain, which is consistent with how our personalized pieces are designed across the collection.
As clearly stated in our return policy, custom-made and engraved items are not eligible for return. This policy exists because these pieces are handcrafted specifically for each client and cannot be resold. You acknowledged and agreed to these terms at the time of purchase.
We understand that preferences can vary, and while we aim to accommodate wherever possible, we cannot override the integrity of our policies due to post-purchase regret.
We stand behind the quality and craftsmanship of our jewelry and regret that your experience didn’t reflect that. If you’d like to continue the conversation constructively, our team is always here to assist.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
MOISSANITE OCEAN BLUE BRACELET
Just received my new bracelet and so far I am loving it. It’s so beautiful and my wife loves it too. They gave me 20% off my next order so I bought a matching ring. Definitely would recommend this place for all your jewelry needs.
11. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
We're honored you've chosen Sant Leclère. The Ocean Blue Bracelet was crafted to spark admiration, so knowing both you and your wife love it means the world to us. Pairing it with a matching ring? A timeless move. Thank you for making us part of your story.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
Amazing quality I’m just so happy with…
Amazing quality I’m just so happy with my order. I was at a party on Saturday and I’ve never had so many compliments on a piece of jewellery. It doesn’t just look good it feels great too . The quality is five stars.
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Jack, thank you for sharing this — it’s a true pleasure to know the piece not only elevated your look but sparked conversation. Exceptional craftsmanship is meant to be felt as much as seen. We’re honored to have you wearing Sant Leclère.
Best regards,
Scott Adams
Client Advisor at Sant Leclère
My favourite jewellery!
My favourite jewellery!! I’m obsessed with it! And the quality and value has me in love with my new chains!
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Thank you so much for the love! We're honored to be your favorite—there's nothing better than hearing you're obsessed with your new chains. Quality and lasting value are at the core of everything we create, and we're thrilled it shows.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Won't respond to emails
Won't respond to emails. No customer service. Made my order 1/21/25. Absolutely no response. I think I just lost my money.
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Bruce,
We sincerely apologize for any frustration caused. We understand the importance of clear communication, and we want to assure you that your order is in production.
The item you ordered is part of our made to order collection and it goes through a meticulous crafting process to ensure the highest quality, which typically takes up to 14 working days before shipping. We responded to your email two days after your inquiry to provide an update, and your order is still on track to be dispatched shortly.
Once shipped, you’ll receive tracking details so you can monitor its journey. We truly appreciate your patience and are committed to delivering a piece that meets our high standards.
If you have any further concerns, please don’t hesitate to reach out—we’re here to help.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Terrible experience
Terrible experience. Still have not received my package and the company completely messed up my shipping and tracking numbers. I’ve contacted support 3 times with no help whatsoever on getting the item that I ordered - place seems like an absolute scam.
15. Januar 2025
Antwort von SANT LECLÈRE
Hi Michael,
We sincerely apologize for the frustration and inconvenience caused by this shipping issue. We understand how disappointing this experience has been, and we take full responsibility for the mistake.
As soon as we became aware of the address error, we took immediate action to make things right. To apologize for the situation, we have sent you a complimentary chain to match your bracelet and have also offered you a 40% discount on your next order.
We truly appreciate your patience and trust, and we want to assure you that this is not reflective of the high standards we uphold at Sant Leclere. If there's anything else we can do to make this right, please don’t hesitate to reach out—we’re here to help.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Great quality and well built
11. Januar 2025
Antwort von SANT LECLÈRE
Hey Scott,
Thank you for your fantastic review! We’re delighted to hear that you’re impressed with the quality and craftsmanship. It means a lot to us that you’re enjoying your purchase.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Antwort von SANT LECLÈRE
Dear Drazen,
As previously discussed, this transaction was confirmed to be fraudulent, and we do not accept fraudulent activity under any circumstances.
We take these matters seriously to protect our genuine customers and ensure the integrity of our business.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Love!
Love!
The bracelet I purchased looks absolutely amazing, fits really well. Customer support was excellent and shipping was fast.
13. Dezember 2024
Antwort von SANT LECLÈRE
Hey Stephen,
Thank you for your feedback! We’re glad to hear the bracelet exceeded your expectations and that our customer support and shipping impressed you. Your support means a lot to us.
Look forward to providing more designs for you in the future.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
This material is very bad
This material is very bad. Only the early delivery was noteworthy.
Overpriced by 90% increase, the gems started falling out of the necklace in a period not exceeding one month of use, this is a fraudulent site that steals money, and does not give anything worthwhile in return, a more than bad experience, and fraud through online purchase
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hi Yasser,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and take these concerns very seriously. Our jewelry is crafted using the highest-quality materials, and this situation does not reflect our usual standards.
We’d like to make things right. Please contact our customer support team at contact@santleclere.com so we can resolve this issue promptly, including inspecting the piece and offering a replacement or repair.
Your satisfaction is our top priority, and we are committed to addressing this matter to restore your trust in us.
Best regards,
Scott Adams
Client Advisor at Sant Leclere
Exceeded my expectations on every…
Exceeded my expectations on every level. incredible quality and service. I'll be back now that Christmas is coming up
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von SANT LECLÈRE
Hey Conor,
Thank you for the feedback, it means a lot to us. I’m glad we delivered on quality and service. With Christmas around the corner, I’ll be ready to help you find the next perfect piece. Looking forward to it.
Best regards,
Scott Adams
Client Advisor
Antwort von SANT LECLÈRE
Dear Yusuf,
Thank you for taking the time to leave your feedback. I’m sorry to hear about your experience, and I’d like to address your concerns.
Occasionally, customs agencies may hold packages for additional information or verification. While this is rare, it is unfortunately beyond our control as it is managed by the local authorities in the destination country. However, we do our utmost to assist in these situations, ensuring that the necessary documentation is provided promptly to minimize delays.
At Sant Leclere, customer satisfaction is our top priority, and we continuously strive to provide a seamless and positive experience. We regret that this incident fell short of your expectations. However, this issue will be rectified shortly and the team will ensure you're looked after.
Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.
Best regards,
Scott Adams
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