Sand Communications Ltd Bewertungen 80

We have been using Sand for a number of years and we cannot recommend them enough!
The fast response to any issues we have along with the personal touch of face to face meetings makes them a pleasure to work with.
We look forward to working with them for many more years to come.

As a new customer (we are a charitable Trust) we're impressed with the personal touch when we need support. There's always someone to help and turnaround times are excellent. It's not unusual for us to get a response within the hour. The staff are so friendly, helpful and 'hands on'. It's so nice to have a conversation that doesn't include jargon, just common sense and guidance to fix the problem - thank you!

I just thought I should let you know that our first few encounters with your guys, particularly Dan, have been fantastic !

Most of our team are technophobes, and scared of asking for help in case they feel stupid. The responses they've had have made them feel anything but that. And issues have been resolved very quickly, including some long-standing things that are obviously related to LEAP.

The team are very confident in the support we have in place.

When I was considering beefing up the support we have this was exactly what I was looking for, so that gives me a huge piece of mind

They didn’t install phones properly very poor customer services takes days to reply to email and phone calls. The boss Danny promised no issues and have issues from the start and he hasn’t responded to any messages.

Sand Communications have been a pleasure to work with. The team were approachable, dependable, and clearly cared about delivering a good service. Communication was always clear, and any issues were handled quickly and professionally.
While we’re now moving on due to a change in circumstances, we’ve been very happy with the support we received and wouldn’t hesitate to recommend them.

Sand did an install job for a customer of mind, and the feedback I got was phenomenal!

Their work was outstanding, and they were kind and professional with all members of staff they came across, I highly recommend 😊

We have recently moved all our IT services over to Sand, we reached out to a few IT providers several weeks ago and right from the start of the procurement process Sand were fantastic.

Alistair and Jake attended site and completed a detailed audit before making their recommendations and providing Sands commercial overview and pro-active support model relative to our business.

With over a 100 staff and further plans to grow its vital that Derbyshire Wildlife Trust have great partners supporting us and we feel that Sand can do just this!

I would recommend Sand to any business that is considering a change from their current MSP.

I had worked with Sand Communications previously and knew they have excellent customer service. I have now used them for my new business and once again found their customer relations to be second to none. Agreed the switch on Friday - fully onboarded by Wednesday! Amazing service with minimal disruption - great service from Jake and James for IT support, VOIP software and all our hardware needs! Thank You!

We just moved to Sand for all our IT support. I emailed about an issue on a Saturday evening thinking it would get picked up on Monday, but it was immediately responded to with a solution. It thought that if this is a sign of things to come, then we have chosen the right partner for our business. The move over from our existing IT support was very smooth and Sand are very proactive, so we avoid problems before they arise rather than waiting till there is an issue and being reactive only. The people I have dealt with so far don't just respond like technical geeks, but are very approachable, understanding, can explain things to the none technically minded and are instantly helpful. They also follow up on issues to make sure they are really solved. I can't recommend Sand highly enough.

Excellent service and support, I also found them to be very professional and responsive.

Sand have supported us with installs for some time and are always on hand to help.
Engineers are helpful and informative and are complete the work to a high standard!

Just a quick review to say that we at Aerial Direct were so happy with the communication and work from the Sand engineer Frazer this week. He surveyed and installed at a site in Glasgow for me and dealt with any problems quickly and efficiently. Well done Frazer!

Jake, James and the team have been super helpful from the start of our experience and nothing is ever too much trouble. Fast to respond when we need help, and always just a phone call away. Honestly don't know why anyone wouldn't use Sand Communications. If you want IT support - these are the team to use.

I can't recommend this company enough. The staff are very professional, friendly and go above and beyond. Thanks for all the support during our restructure and move.

The service and technology provided is spot on!!

Thanks
Orange Bikes Team

Been a customer for a while and use James when I need anything amending. He is great and very knowledgeable and always completes the task to a high standard.

We moved over to Sand communication around 12 months ago, I was reluctant to leave a review too soon but honestly can not fault the team for the last 12 months.

Paul is truly a diamond. No matter the time of day he will help with any issues we may have. The service we have received has been outstanding and there is not 1 thing i can fault.

The only down fall is that we didn't find Sand sooner.

We recently moved over to Sand Comms after many years with our previous provider. From the outset Paul was professional, friendly, extremely knowledgeable and had an open and honest approach to their pricing. Overall he gave me great confidence in our decision.

Our onboarding was seamless and since then we have been looked after by Mitch, who set us up on new system. He is knowledgeable, had lot of patience with our questions, set up voicemails. He is responsive, friendly and very skilled at what he does.

We have only had positive feedback from our staff, which just makes me wish we had moved over earlier than we did!

We've had a very positive experience working with Sand Communications. Paul is very helpful and informative and always at the end of the phone if you need any help. Mitch carried out our installation and was very friendly, knowledgeable and helpful to the entire team. It's been a smooth transition.

We moved over to Sands in the back end of 2023, We have been massively impressed with the easy of set up and moving everything over, it cause zero disruption to the business and the customer service has been second to none. In the last few months we have experienced zero wait time in dealing with requests and new set ups. The whole team are professional and very responsive.
I would highly recommend Sand to any business looking for a fast streamline and professional communications service.

Fantastic service from start to finish of implementation and also the support since porting over has been great.
Loads of contact and a thorough setup and prep made the go live day a doddle! We use a service called PCIPAL for taking, PCI compliant, card payments over the phone, this service was new to Sand but rather than it being a blocker Paul put in a lot of work to setup a new relationship with themselves and PCIPAL direct. Again, this took a lot of work but went through smoothly because of Sands care and attention. Having on site support on go live day really helped, meant any issues were quickly dealt with and we could keep a close eye on the number port.