Samlocksmithmiltonkeynes Bewertungen 96

Quoted £59 on the phone and said it would take 30 mins to get to me.

Took nearly an hour and a half to arrive, and then told me on the doorstep £165, even though I had been quoted £59... as I apparently have a high security lock...he managed to open it within less than a minute despite it supposedly being high security. I felt trapped as it was raining and I'm heavily pregnant and had been left waiting so long from the initial call.

Avoid at all costs.

If I could 0 stars I would. Initially told on the phone it’s £59 to unlock the door. When someone got here he tried to tell me it’s £59 call out charge (despite having ‘no call out fee’ written several times on the website) and £95 to actually unlock the door.
When I challenged this as said I would call a different locksmith, he told me my information would be sent round to all local locksmiths and no one would help me.
I started to call different companies and he realised I was not paying his ridiculous fee he said he would do it for the original quote of £59. Once he got in the door (which took less than 1 minute) he then told me it’s £59 +VAT and it’s my own fault as I should have cash on me.
I round the guy rude, patronising and a little threatening (this may be more so as I am a young girl on my own).

I can’t even rate them one star I called them out today and the quote they gave me over the phone was doubled when he arrived gave me a load of ballshit and said my locks was difficult locks and he can’t replace just the barrels I told him I’m not going to pay him the price he wanted because that’s not the price I was quoted he got very aggressive with me I told him to get out of my home he said no I want my money and I’ve travelled 50 miles to do your job I told him get out of my house now or I will call the police he said no I want my money and you can call the police I’m not going anywhere I was scared but I called the police they told me put him on the phone he was very calm when speaking to the police and denied being aggressive the police told him to get off my premises as the lady told you your not welcome there so he did go also he did not park his car outside my home in which there was plenty of space he parked his old car round the corner I did clock the car this company are scammers please read the reviews in which I never did I finally got a lovely English man locksmith well dressed and in a company vehicle took him 10 minutes because it was only the barrels that needed changing this foreign man tried to make a big job out of a simple job please do not use these people I’ve had a terrible experience today this company are scammers

If I could give 0 stars I would. It's not even the technicians on site, it's the whole business. This is a racket, pure and simple. Absolutely shocking service and exploitation of customers. Do not allow any of the (subcontracted) technicians to touch anything on your property until you have a full quote in hand.

Same story as everyone else, enticed in by a cheaper than normal quote, but ended up paying double that. The guy arrived on time and replaced our lock, so after querying the price I couldn’t really not pay him

Wish I’d read the reviews beforehand as they were totally right. I was given an estimate over the phone of £49 plus £29 for a new lock. When the engineer turned up they said the lock was high security and the cost would be £328. They only placed a temporary yale and couldn’t guarantee the lock would unlock again. They left a mess with all the drilling which I had to clear up.

0 Stars if possible. Absolute rip off after doing some more market research afterwards (was an emergency).

DO NOT USE!!!!

Same experience as everyone else, they give you a cheap estimate over the phone then charge you 8x the amount after.

Also guy turned up over 2 hours late and had a serious attitude problem.

Another victim here too. I cannot believe I didn't think to check the reviews before I called I am absolutely furious at myself.

After calling to get a quote I was quoted £59. I asked four times for clarification around the cost and whether this includes any call-out, etc. He was adament it was the cost and someone would be with me in 20 minutes. Almost one-hour later someone turned up at the door. He was polite at the start and then after trying the door said "the key is turned I will need to now charge you £89 to not break the lock". He said the £59 was a call-out and when I said "Oh that's not what I was told on the phone at all" he then became extrmely aggressive towards me and shouting at me outside my house. It was unfortunate that my husband wasn't with me as I don't believe he would have spoken to me in the same way.

I had no choice but to pay but I refused to pay before entry. This aggravated him more. Again more shouting at aggression towards me outside my front door. He them stomped off to his car, opened the door in less than 10 seconds and demanded I pay.

His card machine screen was broken but he showed me on a seperate phone that the charge was £89. The charge is pending as £89 but having now read other reviews I'm terrified that the charge is going to change before leaving the account.

A complete and utter scam.

Described the issue and told the cost was £59 labour for the lock replacement plus the price of the lock itself. Turned up late, drilled the lock and said the cost is now £139 for the labour only. I told him the bill was wrong and he simply said “I needed to use a drill which automatically put up your bill”. This exact tactic is mentioned in other reviews. Reporting to Trading Standard

He was obviously needed to use a drill to remove a lock, as per the conversation on the phone. They lie on the call and then bump the charge once on site

Another scam victim here! Told I would be charged £59 plus £25 for opening my door. They took a long time to arrive and then it took the locksmith less than 15 seconds to open my front door. He then held out the card machine, I tapped it gratefully and he left but I had a bad gut feeling after and checked my statement and they charged me £180.00! Now in a dispute claim investigation with my bank whilst chasing the locksmith for my money back.

I arranged for Samlocks to attend my property at 7:00 PM to inspect the front door lock, and I made a special trip to be there for the appointment. Shortly before the scheduled time, I received a call from the locksmith informing me that they had been diverted to another job due to a lockout emergency and would not arrive until 9:30 PM.

When I expressed that this was unacceptable and unprofessional—particularly as the appointment had been agreed in advance—I was met with defensiveness rather than an apology.

This level of service is completely unacceptable. If you are looking for a professional company that respects your time and honours agreed appointments, I strongly suggest looking elsewhere.

My bad! DONT CHOOSE THE 1ST ADVERT YOU SEE FOR A LOCKSMITH IN M.KEYNES......my tenant couldn't lock the rear door, I wanted it fixed promptly, chose these clowns [should have read Trust Pilot reviews 1st!!!!] but went on trust, but this isn't a country where trades can all be trusted is it. Aggressive little bloke, called me after replacing the barrel, my tenant felt intimidated, wanted payment IMMEDIATELY OR HE'LL TAKE THE LOCK APART. This is his/there idea of service. £189 later, I paid, they sent an invoice, but I was stung, never again...AVOID

Avoid! Told it would cost £59, then the guy game and said it would cost more (£85 to £125) and was charged £194. Rip off and avoid. Reported to trading standards.

AVOID! Pathetic excuse of a person, he totally scammed me when he arrived at my house - drilled out my door causing so much damage and then kept upping the price. We argued and I told him to get out of my house. I then had a big bill fixing it through a proper locksmith. HE IS NOT A LOCKSMITH AND IS A SCAMMER!

Wish I could give 0 stars. The worst service I have experienced, ever.
Long story short the locksmith got angry and rude at me and walked off leaving my door in pieces on the floor, 3 young vulnerable children and a dog in the house with a front door that now won’t shut, all because my landlord wanted a second opinion.
After complaining to the main office we were told we had to pay £45 if we wanted someone to come back and put the door back together. (we obviously went elsewhere)
In the end my landlord was right, Sam’s locksmiths quoted us £250, another company fixed it for £50.
Sam’s locksmiths are rude and unprofessional. I’m shocked they are allowed to keep trading. I am also writing to watchdog about this.

The fleet branch harged my daughter £1500 to replace a jammed lock. Should have been a maximum £300 job. Even charged £100 for the keys for the lock and £650 for a lock which is worth £40.

No idea how I can report these guys or who to. Different name on the invoice to that of the company called.

Utter scammers.

What a total rip off!!
Waited 3 hours.
Dismantled the lock ………here for 5 minutes and charged £120. Wanted another £350 for a lock he didn’t have. Asked to see the paperwork or did he just pluck that figure out of his head!!
No wonder there’s no call out fee, it’s £120 to do nothing. AVOID!!!
Going to report to Police, Newspapers, BBC. These people should be arrested!

We called them in an emergency they quoted us £69 all in. When he got here he told us it won’t be no more then £200! It took the man over 1 hour and half of drilling our door and he was not getting in. In the end he did get in. He replaced the lock but damaged our door handle and did not replace it. They have not contacted us to fix it I have contacted them multiple times with no response. They charged us £194 we will be doing a claim back with the bank and reporting it to trading standards. Absolutely disgusting company

I agree my company called them out today was also quoted £69.00 labour, the aggressive guy who came out to us in Guildford was arguing with my work college, he wanted £140 before he even started and this was for a simple garage door, AVOID AT ALL TIMES