1st of all, they were extremely helpful. Before I bought I asked a lot of questions and they guided me to the right sauna. We are in Utah, 7k elevation and bitter cold winters. I have a friend who bou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
1st of all, they were extremely helpful. Before I bought I asked a lot of questions and they guided me to the right sauna. We are in Utah, 7k elevation and bitter cold winters. I have a friend who bou... Mehr ansehen
Unternehmen hat geantwortet
We bought the Purity-909MH because we wanted a compact one-person sauna that would fit well in our basement without taking over the space, and we’ve been extremely happy with it so far. One of m... Mehr ansehen
Unternehmen hat geantwortet
Best customer service I have ever seen. Very quick responses and very helpful. My sauna was hit by lightning and they helped me get it running again without any hesitation.
Unternehmen hat geantwortet
This is an awesome sauna for the price. Easy to assemble, heats quickly. We couldn't be happier buying this. It will make a great amenity as this house is a short term rental near ski slopes.
Unternehmen hat geantwortet
SalusHEAT™ Saunas Direct is a professional infrared sauna retail store as well as a manufacturer. We sell indoor infrared saunas, outdoor infrared saunas, and portable infrared saunas, and portable steam saunas. Our mission is to make affordable saunas available to every family in the comfort of their own home.
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Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I’m thrilled with my Salus Heat sauna. The cost-benefit is easily the best I’ve seen; you get high-end features like the floor and calf heaters that actually make a difference, without the massive price tag.
The heat-up time is also impressive—it hits my target temp in about 25 minutes and stays rock-solid throughout the session. If you want a premium, efficient sauna experience that doesn't break the bank, this is definitely the one to get

Antwort von SalusHEAT
We've had our sauna a few weeks and use it almost daily. Assembly was easy for the two of us but definitely take your time and follow the instructions carefully. The cedar smells amazing and adding the additional flooring (last two photos) was simple enough to cut to size. We are truly hoping to see the health benefits soon throughout our health and fitness journey. If we didn't move so frequently (military) I would have gotten a much large one but the 3-person fits my husband and I comfortably enough.

Antwort von SalusHEAT
After doing a lot of research on which sauna we wanted to get we decided to pull the trigger and get this low EMF 2 person sauna. We are two ladies so we were a little concerned about installing it on our own. We paid for delivery to the room it was being installed in. We were happy to do that as it came in three boxes and they were all very heavy. The delivery drivers were great. We opened all the boxes and took out all the pieces to make sure everything was good before installing. We had no issues and they were packaged very well and safely. We did end up needing a little muscle and height help as the front door panel is very heavy with the glass on it. And the top is the last piece so its a little hard to lift up and onto the unit. But with a little help from a third person we did it pretty easily. We loved that all the panels connected easily by sliding into each other with no screws etc. Over all it was fairly easy to install this unit. Once we had it installed now for the fun part! The sauna heats up to the full 145* in about 40 minutes. (only needs to get to that temp because of the infrared panels) The lights are great. It has blue tooth that works well for your device. It is spacious for 2 if you want to fit. We bought the extra backrest...I don't like it but my partner does. Overall we have been very happy with this purchase. 10 out of 10.

Antwort von SalusHEAT
There’s literally nobody to call or is calling you when you ask. Bought an infrared sauna including red light therapy. The light never arrived for three months. It’s shipped since January 9th but not to me. Tracking isn’t working at all! Never again! It’s sad that you only reacted after a negative review!!!! every email you sent you don’t even know my name! You name me by the city I live in.

Antwort von SalusHEAT
I ordered a sauna in early July. It arrived in late August, long past the typical 2-week delivery. I was frustrated because I tracked it with Salus and at one point the delivery order was cancelled. I paid $2600. No reason why. My credit card, however, was charged.
I protested. They responded. Still charged.
Then the package that finally arrived, long past due, had a small broken part. A tiny (2 inch) piece of hardware that can be replaced, but was essential to it joining sides.
I texted them. They said, yeah, sorry, we'll get this to you. And after aborted UPS tracking tries, three tries, three weeks, one in which they said they 2-day air it to me, has now sent back. Again. With no explanation.
I'd love for you to see the email conversation with Jeffrey, Kate, and Luna passing the ball, answering emails like an AI bot, not fixing a simple request for a critical part that could be shipped next day in an envelope.
Do not order a sauna or a teacup from Salus HEAT.

Antwort von SalusHEAT
I would seriously avoid these guys ! One of there employees just scammed me for 2k , took my payment threw there official website Email and didn’t send me my sauna !! The manager even admitted that there employee was deleting all the emails for weeks into the junk folder and still refused to send me my sauna or refund back after given him all the proof in black and white ! I’ve been told that this certain employee has done it before as well by reading online
Salus heat is just drop shipping these saunas as the corrupt owner is based in USA and these are made in the Philippines . If something goes wrong good luck trying to get it fixed . There no record of there business legitimately training online it’s all dodgy . Just buy a reputable brand like sunlighten of clear light yes it’s abit more but you won’t have the risk of either not getting a sauna or chucking it away because the warranty is as good as mc Donald’s toy , you have been warned ,,, buy cheap buy twice !!
If you search on YouTube Matt Justice ( certified saunas )
Search for salus heat scammers he’s done a big video exposing them
Don’t take the risk

Antwort von SalusHEAT
I've placed order with SalusHEAT on march 18, 2024. Today is April 26, 2024 and I still did not get my sauna which I ordered with $299 white glove shipping. They supposed to ship it on April 3rd. After a week tracking did not change. Salusheat informed that my sauna was lost and they shipped a new one. The new one never reached me. Customer support was not helpful and there were many mistakes with my order. Address to deliver was wrong, the name for order was wrong. Salusheat blamed logistics partner, their logistic partner blamed SalusHEAT. I wasted so much time calling both and figuring where my order was, that I am completely frustrated and tired. When I requested to cancel my order and refund me money - SalusHEAT went absent claiming I received my delivery. what?! joke company.

Antwort von SalusHEAT
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