One of my cuffs loses its charge…
One of my cuffs loses its charge quickly. I've contacted SAGA. I'm well within the warranty period but they will not help.
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One of my cuffs loses its charge quickly. I've contacted SAGA. I'm well within the warranty period but they will not help.
I spent over 400 dollars in the arm bands 10 days ago and I haven’t received them yet. They keep sending promotional emails so I buy other products rather than send the one I already paid.
As a sports physical therapist who regularly incorporates blood flow restriction (BFR) training into rehabilitation and performance protocols, I had high expectations for the Saga BFR cuffs. For the first year of intermittent use, they performed reliably, delivering consistent pressure and stable connectivity during sessions.
After approximately one year, however, I began experiencing recurring Bluetooth connectivity issues. At the company’s recommendation, I performed a hard factory reset, but the problems persisted. Subsequent outreach for technical support yielded no meaningful resolution or path forward.
With use mostly limited to roughly every 2–3 weeks on a healthy individual and without heavy loading, the cuffs became increasingly unreliable. Sessions were frequently interrupted after only one or two sets due to connection instability. Most recently, one cuff has lost the ability to maintain consistent pressure, rendering it unusable for safe and effective BFR application.
While the cuffs initially met clinical expectations, the limited long-term durability and lack of responsive post-purchase support have been disappointing for equipment positioned for professional and repeated training use. Improved reliability and customer support would be necessary before I could recommend them to colleagues or patients.
I recently bought all 4 saga cuffs and had some questions.. I emailed them an got a response from Micheal. He actually gave me his own # am told me to call him anytime. I read all the info and listened to the podcasts but Micheal gave me all the answered I needed and also gave me some new ideas about wearing them while walking and gave the benefits! I was really happy about the awesome service and knowledge he shared with me. I’m 12 weeks post op from a hip replacement and I can’t believe how big my atrophied post surgery noodle leg has gotten from using these cuffs. My joints aren’t sore cuz I’m using way less weight. I love them!
I placed an order with Saga Fitness for BFR cuffs, but the products were never delivered. Despite contacting their support team several times, I only received vague assurances that my order would arrive soon, yet nothing ever did (2 months wait).
I tried to give the company multiple chances to resolve the issue, but communication remained unclear and unhelpful. This experience has been frustrating and disappointing, and I CANNOT recommend purchasing from them.
A total SCAM!
Ordered the BFR cuffs after researching about them. There was a problem with the order so made contact to customer service. Customer service never got back to me.
I ordered the wrong cuffs by mistake, and had to reach out to the support team to correct this. Initially, the customer service was great as they helped me understand what I needed to do to get a refund. They suggested I ordered the cuffs i wanted while returning the cuffs ordered by mistake, after which point they would refund my original order.
It's been a month after the cuffs have been returned and I've been ghosted with respect to a refund. The cuffs, for what it's worth, are genuinely very good, which is what makes the awful customer service so disappointing.
Losing circa £200 after previously being promised a refund means I cannot recommend this in good faith to anyone.
Ordered BFR Cuff Bundle - one pair of arm cuffs and one pair of leg cuffs. Only one pair arrived. No attempt to tell me when the missing pair would arrive despite repeated emails over two week time period. No offer refund. No customer service number -- just a bot to waste more of the customers time. Non existent customer service. On the positive side the cuff did work as advertised.
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