Item arrived damaged sent item back had no correspondence since or a refund yet still waiting weeks later
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Das sagen Bewerter
The thing that the company did well was sort me out with a nice bag for travelling at an affordable price, and delivered in a timely manner. Honestly, what more could I possibly want than fulfilling t... Mehr ansehen
Unternehmen hat geantwortet
Cmon I was skeptical about this website as it was created in 2024 with no reviews. Orderd 2 Osprey backpacks, shipped to New Zealand in 2 weeks cant be any happier, these guys had the cheapest price c... Mehr ansehen
Unternehmen hat geantwortet
Products are offered at lower prices than competitors. No problems at all with the order. Shipping does take a while, but this is very clearly advertised so it is not an issue (indicated 8-15 days, it... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Discover high-quality outdoor equipment and apparel with Run2free! Shop top brands like Osprey bags, Brooks shoes, and Salomon collections. Gear up for your next adventure with our curated selection of durable and stylish outdoor essentials.
Kontaktinformationen
85 Great Portland Street, First Floor, W1W 7LT, London , Vereinigtes Königreich
- +44 7311477718
- info@run2free.com
- run2free.com
4,2
Gut
63 Bewertungen
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Adequate fulfillment of expectations.
The thing that the company did well was sort me out with a nice bag for travelling at an affordable price, and delivered in a timely manner. Honestly, what more could I possibly want than fulfilling the transaction adequately? The item was as depicted on the website, so no unpleasant surprises. No extra freebies, either. In my opinion this is a plus because I do not wish to fill up my space with unnecessary extras that I was never hunting for in the first place.
14. April 2025
Antwort von Run2free
Hi there!
Thank you so much for sharing your experience with us. We're delighted to hear that we met your expectations precisely - delivering a travel bag that was exactly as described, at an affordable price, and in a timely manner.
We believe in providing straightforward, no-nonsense service, so we're pleased that our approach resonated with you. Your appreciation for getting exactly what you wanted, without unnecessary extras, is something we take pride in. We aim to make shopping simple and efficient.
Thanks again for taking the time to share your positive feedback!
Best regards,
Customer Experience Team
I wanted an Osprey Daylite 26+6L…
I wanted an Osprey Daylite 26+6L bag.Run2free was the only place ce that had them on stock at a reasonable price. Delivery from the USA was 8-14 days, the bag arrived on the 8th day. Kept well informed of the order, excellent tracking. Really happy with the whole transaction.
14. April 2025
Antwort von Run2free
Hi there!
Thank you so much for sharing your experience with us! We're thrilled that you found the Osprey Daylite bag you were looking for and that our delivery met your expectations. It means a lot to us that you appreciated our tracking and communication throughout the process.
We always strive to provide a smooth and transparent shopping experience, so it's fantastic to hear that we delivered exactly what you needed. The 8-day delivery from the USA is something we're particularly proud of, and we're glad it worked out perfectly for you.
Thanks again for taking the time to write such a positive review. We hope the Osprey bag serves you well on all your adventures!
Best regards,
Customer Experience Team
Antwort von Run2free
Hi there!
Thank you so much for your wonderful review. We're delighted to hear that you found our service excellent and our value great. It's customers like you who motivate us to continue delivering top-notch service.
We truly appreciate you taking the time to share your positive experience with us!
Best regards,
Customer Experience Team
Bought 3 x Osprey Fairview 70 backpack…
Bought 3 x Osprey Fairview 70 backpack (women’s fit). Big backpack is very practical and spacious. Very comfy to wear - I’m 5ft 3in.
Delivery took a while, as advised, but very happy with my purchase. Would highly recommend this company.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Hi there!
Thank you so much for sharing your experience with our Osprey Fairview 70 backpacks. We're delighted to hear that the backpack has been both practical and comfortable for you, especially given your height. It's always great to know that our products work well for travelers of all sizes.
We appreciate your patience with the delivery and are glad that despite the wait, you're happy with your purchase. Recommendations from satisfied customers like yourself mean the world to us.
Thanks again for taking the time to write such a positive review!
Antwort von Run2free
Hi there!
Thank you so much for your fantastic review! We're thrilled to hear that the item arrived exactly as described and that our shipping was quick. We always aim to provide a smooth and reliable experience for our customers, so it means a lot to hear that we hit the mark.
Your recommendation means the world to us. We appreciate you taking the time to share your positive experience.
Thanks again!
Easy order & quick delivery
11. März 2025
Antwort von Run2free
Hi there!
Thank you so much for sharing your positive experience with us. We're delighted to hear that your order was easy and the delivery was quick - that's exactly what we aim for with every single customer.
We work hard to make sure our ordering process is straightforward and our delivery is prompt, so it means a lot to hear that we hit the mark for you. Thanks for taking the time to provide such great feedback!
Have a wonderful day!
1週間以内に届きました。
あんまり知られてないサイトってことと、海外輸入品だったのでちょっと買おうか迷いましたが、注文してから1週間以内に届き、すごく品質のいい商品が届いたので安心しました。すごくいい買い物ができたと思います。また利用したいと思いました！
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
こんにちは！
私たちの店舗をご利用いただき、本当にありがとうございます。最初は不安に感じられたかもしれませんが、迅速な配送と高品質な商品でご満足いただけて嬉しく思います。お客様の信頼に応えられることを誇りに思います。
また利用したいと思っていただけて、とても嬉しいです。今後もお客様に喜んでいただける商品とサービスを提供できるよう、日々努めてまいります。
次回のご利用を心よりお待ちしております！
Trusted Seller
Ordered Brooks Caldera 8 from 13 March 2025. Delivered today at 24 March 2025 to Malaysia by ECMS from China. The shipping 10-15 day is also good to give trust to. Item is genuine, guaranteed. Just a little torn box and dents, it's okay at the fair price.
Trusted and recommended. Hope to repeat order soon. Very happy with their service, especially during customer email contact.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Thank you so much for sharing your experience with us. We're delighted to hear that you're happy with your Brooks Caldera 8 and our service. It means a lot to us that the shipping time met your expectations and that you found the item genuine and fairly priced.
We always strive to ensure our customers have a smooth and satisfactory experience, so it's wonderful to know that our customer email support was helpful to you. We appreciate your trust and recommendation.
We look forward to serving you again soon and hope you enjoy your new running shoes!
Pleasantly surprised
Pleasantly surprised! Was initially skeptical as they were selling a Coros Pace 3 Mist which was sold out everywhere else. Took 11 days to arrive but definintley worth the wait :)
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
We're so glad you're pleasantly surprised and that the Coros Pace 3 Mist met your expectations. It's always rewarding to hear when we can help customers find a product that's hard to locate elsewhere. We appreciate your patience with the 11-day delivery and are thrilled it was worth the wait for you.
Thank you for taking the time to share your positive experience with us!
Website is user friendly
Website is user friendly, delivery is fast. Discount is offered for the product I bought.
8. Februar 2025
Antwort von Run2free
Thank you so much for sharing your positive experience with us. We're delighted to hear that our website is user-friendly and that our delivery met your expectations. We work hard to make sure our customers have a smooth and convenient shopping experience, so it's wonderful to know we're hitting the mark.
We're also glad you took advantage of our discount - we love being able to provide great value to our customers. Your feedback means a lot to us and motivates our team to continue delivering top-notch service.
Thanks again for taking the time to share your thoughts!
Excellent prices
Excellent prices. Delivery does take a bit longer - appears to be sent from China - but timescale stated was not unreasonable and shoes arrived within ETA. Would recommend!
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Thank you so much for sharing your experience with us. We're delighted to hear that you found our prices excellent and that the delivery, while coming from overseas, met your expectations. We work hard to ensure our customers understand the shipping timeline upfront, so we're pleased that the estimated time of arrival worked well for you.
Your recommendation means a lot to us, and we appreciate you taking the time to provide such a positive review. We strive to balance great pricing with reliable service, and it sounds like we hit the mark for you.
Thanks again for your support!
Great service
I knew it was going to be a 2 week wait to get this price. Kept me in touch all the way.
11. Februar 2025
Antwort von Run2free
Thank you so much for your review! We always aim to keep our customers informed throughout the process, and I'm glad we were able to maintain clear communication during your two-week wait. Transparency is important to us, and we appreciate that you noticed our efforts to keep you updated. We look forward to continuing to provide you with excellent service.
I had a great experience with Run2free…
I had a great experience with Run2free lately, delivered on time. Ordered a fine pair of Nnormal trainers that I wear both to work and for walking. Will use their service again.
10. Februar 2025
Antwort von Run2free
Thank you so much for sharing your fantastic experience with Run2free. We're thrilled to hear that your Nnormal trainers have been such a versatile and reliable choice for both work and walking. Our goal is always to deliver quality products on time, so it's wonderful to know we met your expectations.
We truly appreciate customers like you who take the time to provide positive feedback. It means a lot to our team and motivates us to continue providing excellent service.
Thanks again for your kind words, and we look forward to serving you again soon!
Excellent service from Run2free
Excellent service from Run2free. Delivery took around 9 days but that’s what I expected and the timeframe was made clear when ordering. I am delighted with the trainers and am a very happy customer. I would thoroughly recommend Run2free and would definitely order from them again.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Run2free. We really appreciate you taking the time to share your feedback.
We're glad the delivery timeframe met your expectations and that you're delighted with the trainers. Customer satisfaction is our top priority, so it's great to know we were able to exceed your expectations.
We truly value your business and recommendation. It means a lot to us that you would order from us again in the future. Thank you for being a loyal Run2free customer!
Antwort von Run2free
ここであなたの経験を共有していただきありがとうございます。今後も良い仕事を続けていきます。
Running a Great Service
The website was easy to access what I was looking for. The communication via email in relation to delivery status was good also.
13. Januar 2025
Antwort von Run2free
Thank you for your rating. We will keep up the good work.
15 days and still no shoes…until now
15 days and still no shoes…. Delivery failed with no explanation as to why at that point and said I can re-arrange a new delivery at an additional cost…..
I finally got my shoes, I had to pick them up myself as Aramex are a very poor delivery service company….. Run2Free did communicate regularly with me and did try to help resolve the delivery issues
Shoes are great!
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Hi Adam,
I hope this message finds you well.
I wanted to touch base regarding your order.
1. You selected a shipping method that indicated a delivery timeframe of 7-14 days. Your order was placed on January 28, and today, February 10, marks the 13th day.
2. I understand that the courier was unable to deliver initially because no one was home. You will need to use their online portal to rebook the delivery. While they mention a potential fee, I genuinely believe that they won’t charge you. If they do, please rest assured that we will reimburse you.
3. We’re always here to help facilitate communication between our customers and the couriers. However, reaching out to the courier directly can often lead to a quicker resolution for re-delivery.
Thank you for your understanding, and please let me know if you have any further questions or need assistance.
Excellent value if not in a rush
I ordered a coros running watch from run2free that was £50 cheaper than anywhere else. Not the fastest delivery times as it seemed to be shipped from Hong Kong (to uk) but it does say 10-15 days delivery and mine arrived in 14 days.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
Thank you for sharing your experience with us. We strive to be transparent about our shipping policy, which is clearly displayed throughout our site.
I understand that cross-border transit and import procedures can lead to longer delivery times compared to local stores. However, we hope that the potential savings you find on our site make the wait worthwhile.
Your feedback is valuable to us, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
Positive Experience
I had a positive experience with Run2Free as a U.S. consumer.
I was able to snag an Osprey Daylight 26+6 bag that was sold out everywhere else. The item shipped and was received in a timely manner.
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Run2free
I'm happy to let you know that we do have some stock of the highly requested model you mentioned. We’re really glad you found what you needed on our site!
Super product would buy from you again
Super product
Shame about delivery taking so long
20. Januar 2025
Antwort von Run2free
Thank you for sharing your experience with us. We strive to be transparent about our shipping policy, which is clearly displayed throughout our site.
I understand that cross-border transit and import procedures can lead to longer delivery times compared to local stores. However, we hope that the potential savings you find on our site make the wait worthwhile.
Your feedback is valuable to us, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
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