Rosehartleylondon Bewertungen 

BEWARE of this Chinese company, operating in and shipping from China. Rose & Rose or Rose & Hartley is not a British company and is not located in the UK. My order took three weeks to arrive and was VERY disappointing as I wanted the clothes for a holiday last month. Nothing looks like the photos, fabric was the very cheapest quality polyester. I’ve never seen such shoddy goods before and emailed immediately asking for a refund and return instructions. Two weeks later the company finally gave me their Chinese address and I sent the whole lot back to them and am now waiting for £205, RETURN COST WAS MINE. Company refused to cover return costs,I was forced to pay £37 to send the junk back to them. Do not give them your custom!

You would think this company was UK based with a name like Rose Hartley London - but they are not. Took 9 days to arrive and was very poor quality when it did. Sizing all wrong too. I am a very standard UK 14 but this was far too big on top - literally falling off and far too tight on waist and hips. Fabric very thin and cheap and workmanship not good. When I then read the small print re returns I have to pay to return to Asia! I emailed them two days ago as you have to write to them for a returns address and not heard back from them. I have just chased again but they are clearly making it difficult so I will contact my bank regarding the transaction. Just a dreadful company/product

Sandals ordered but didn't fit - too wide. Tried to sort out a return - as stated on their website 30 day money back guarantee which isn't completely true.

Within 30 days of order you can return to their AISA warehouse (which isn't mentioned until the small print) which will cost between £15-£35, exchange for the postage cost of £9.95 or keep the item and get a 10% refund!

Well I'm not happy and will not be recommending this company!

Its a scamming website do not give them your money

Ordered what looked like an attractive blue dress in size 12.. after over 3 weeks a dress arrived…it was about a size 18 but had no labels on it….very cheap shiny material and badly made. Very disappointing to say the least….i wish I had read these reviews before ordering.

The item I ordered looks nothing like the picture of the item they advertised. It’s cheap quality and took 3 weeks to arrive although they call themselves Rose Hartley London. Cheap and nasty quality item from China. DO NOT BUY FROM THEM.

Do not use this company. Unfortunately I read its returns policy after I placed the order. Any returns have to be sent to their warehouse address in ASIA at the customer's expense. This costs a fortune to send something back. If the shoes don't fit I will give them to a charity shop. This company is a disgrace. I have contacted my bank and been told that if the goods are not as advertised the bank may be able to refund my payment. The bank will then pursue the cost from the company.

My experience allies with other reviewers. Purchased dress - shapeless, poor quality material and too big. Not as advertised. The offered replacement/returns policy unacceptable. No alternative - charity shop! Will never get taken in by this company again

Ordered 2 mens polo shirts. The 3 XL size was much to small ( and he is normally a 2XL) and so we wanted a replacement or refund. The advertise 30 day refunds. BUT if you want a refund you pay for shipping back to Asia plus any customs fees which they state could be £38. They offered a different size but 3XL was the largest. They offered for us to order other items, keep the original and pay £10 for replacements. When we pushed for a refund they would only offer 10% of the purchase price and to keep the goods.

Ordered 2 pairs of shorts and they are the worst quality clothing product I have ever seen….
Makes me wonder about where they are “made” and the age of people “making” them - DO NOT ORDER FROM THIS COMPANY, you will only be disappointed….

Please don’t waste your money
The sandals eventually arrived - very poor quality
Looked at returning them but I would have to ‘jump through hoops’ and then pay for postage
Took the unworn sandals to a charity shop this morning

⭐☆☆☆☆

I would strongly advise people to avoid Rose and Hartley London. My experience was extremely disappointing from start to finish.

The branding gives the impression of a London-based fashion retailer, but that was not the experience I had as a customer. The clothing I received was very poor quality, with cheap materials and workmanship that did not justify the price. It looked nothing like the standard I expected from the website.

The worst part was the returns process. Rather than dealing with my refund fairly and promptly, I felt I was given obstacles and unnecessary resistance when trying to return the item. It should not be so difficult for a customer to obtain a refund for goods that are not satisfactory.

In the end, I had to involve my bank to secure a full refund. That alone says everything about the level of customer service and trustworthiness I experienced.

I would not purchase from this company again, and I would caution other customers to think very carefully before ordering.

My husband bought two shirts from Rose & Hartley, and although he had to wait a while for delivery of them, they were really nice. I was quite surprised actually given some of the poor reviews on here. Credit where credit's due.

Do not buy from this company known as Rose and Hartley London one of many with London in the name but are based in Singapore. Bought Agnes Sandals. Paid nearly £30 quality more in line with £5 . Ordered a dress in large normally 18-20 in this country but their large size is equivalent to size 12.Requested a return label but was offered a larger size for free but would have to pay for shipping cost of £10.95. Was offered a partial 10% refund of the £24.95 which I accepted as would cost £15-£30 to return. Did refund the £2.95 to my account. Never again will I order anything advertised on Facebook.

I brought a pair of sandals from Rose Hartley London. It looks like a legit company based in the UK from appearances but its cheap CR*P that gets sent from China/Asia. it says 5-7 days shipping for standard shipping which actually took 14 days. What I received was VERY poor quality cost me almost as much in return postage as it cost to buy. It has to be returned to a warehouse in Asia. They did offered me a pittance of a reduction in price to keep the item. I wish I'd checked the reviews of company before buying and I definitely wouldn't have even contemplated buying these at any price if I'd see them before purchasing. What I purchased is a VERY poor knock off sandals from a well know German Brand. There was glue on the edges, long stitching that would fail very quickly, cheap materials with hard edges so they would rub your feet. If you have very slim feet you would be ok in these but if you have standard width feet these won't fit as the straps are too short. If you move the straps over along the Velcro fastening so they fit you then have a white Velcro showing which is on the dark blue sandals is so obvious. The one thing I will take away from this experience is looks are deceptive and to do my research on everything I buy in the future. This company is peddling cheap sh*t at normal high street prices DON'T BE FOOLED!

Absolutely rubbish

I ordered the Agnes Lightweight Comfort Sandals as they were half price. When they arrived, my first reaction was that the soles looked very cheap. When I tried them on, they were only just big enough. I normally wear a 3.5 but ordered a 4 as that's what the website suggested after I had measured my foot. The sole was quite slippy, with very little friction and the stitching on the inner sole is quite raised which is uncomfortable on the soles of your feet. I'm afraid I would not recommend these.

No stars would have been better. False statements saying London , they are from China they do not want you to return , I ordered shoes at 29.99 they weren't even worth 2.99 such poor plastic quality , do NOT order from this fake company , you may as well drop your money down the drain !!

Bought a shirt for £30, wasn’t worth £3 when it arrived terrible quality poor customer service need to send back to Asia not London do not buy rip of company

Do not buy anything from this company masquerading as a British company but actually based in Asia.
They are con merchants.between £15 and£35 to send an item back which was more than the item cost. Everything is made of polyester.They show a picture of a shop which appears to be in London but does not exist.Save your money and don't buy from this company.