Roomerang Bewertungen 13

Just dont!!!!

Roomerang impressed us as a company to look after us and our Airbnb property on introduction and induction. But they failed to deliver on payment EVERY single month without pestering. They are currently 5 months behind in their account payment to us.
BUYER BE WARNED
Go with someone else. Or just manage the property yourself - it will actually save you time and worries.

Would absolutely not recommend this company.

1. Lack of communication (always no communication and even when you tried contacting them again and again, always delays in replies)

2. Random exorbitant charges that happens on a periodic basis (broken lock, broken vacuum cleaner, broken this and that). All these would be deducted from your payout

3. Very expensive cleaning fees (while the quality of clean seems good, the cleaning fees is extremely expensive that is deducted from your payout, and I don’t even know why I have to pay for a vacuum cleaner for the cleaner when I am already paying them such high amount)

4. Persistent late owner payout. No patterns in when they will pay you, often late for at least a month, sometimes longer. Then they will promise you that they are upgrading their system and it will be automatic and all. But you’ll find out that they still paying you a month or more late.

5. Whenever you escalate to their manager, he’s either on annual leaves or some sick leaves or family issues. And no one in the company can help you as their “manager” is on leaves.

Before they get you onboard, they will give you all these promises and how many other listings they have are making great returns. But somehow when it comes to you, these promises never actualize.

I have been with them for 18 months and I would have been better if I just rented to regular tenants or even the hotel. Better payout, less hassles and at least decent communications.

Worst experience ever, no communication, never a payment on time, they managed my Airbnb for10 months
Never a payment on time, multiple months nil payment, 95% emails with zero response, many sleepless nights, stress, will anyone acknowledge me ?? This company simply doesn’t care
I never wanted to leave them as I know it cost me 1000’s of dollars to leave and start with new company and new listing but honestly best advice is
avoid avoid avoid avoid
If you have any doubts just call their customer service in my experience of 50+ calls never been answered once

I departed from Keyninja after a rewarding three years as a ninja. Keyninja, a subsidiary of Roomerang, provides a convenient key delivery service for property managers and their guests.
What truly sets Keyninja apart is its company culture. Founder James and the entire team foster a welcoming and supportive environment, making their ninjas feel like valued members of a family. Throughout my tenure, I felt appreciated and gained significant knowledge from being part of a dynamic startup.
If you're seeking a fast-paced and engaging work experience, Keyninja or Roomerang could be a perfect fit. You'll acquire valuable skills while working alongside a fantastic team.

I'm based interstate and Roomerang has managed my property in Melbourne since 2019. Overall they have done a really good job despite these challenging times. They have taken good care of my property and always made sure that guest damages are lodged and claimed swiftly from booking platform and short stay insurance. The few times I visited in the past I found that it was very well-kept and linens used were very luxurious.

The pricing team has also done a good job at staying on top of earnings and market strategies - I was able to make good rental throughout the pandemic still so this is a bonus. I highly recommend them if you need a hands-off type of Airbnb property management.

I used Roomerang back in 2018 - it was a disaster. It looks like things have not improved.
There is a long list of the things they did wrong, but include giving keys to the wrong guests (they did not confirm ID as per the conditions and keys were never returned) and caused a nightmare series of events as keys weren't available for the right guests. Also just not communicating with guests who were waiting to get into the apartment. Accounting, communication and general shocking services issues went on and on.

I previously wrote a review concerning Roomerang’s management of an AirBnB property that I had rented during the current Melbourne lockdown. After some initial frustration with the refund policy James from Roomerang got involved and resolved the issue quickly and I received the full refund. I was very happy, thank you.

Roomerang was a great host for my family's stay in Melbourne and they looked after all our needs and requests. We had an enjoyable time in their property and look forward to visit again soon. Thank you!

Roomerang deserves a 5 star review for providing an excellent customer service not only for their guest but for home owners as well. Their staff are very polite and professional.

They do not honour their word and in my opinion I believe their founder is extremely dishonest and unethical as they do pay out the rental collected for the rental and instead pocket it through inflated invoice for work that was not agreed upon.

While everyone at the company tried to resolve our misunderstanding within their authority but when the matter was escalated to the CEO/co-founder he insist on payment of every claim of theirs, even those those that was previously not agreed to (and with "missing invoice" on their end) or those that have been previously paid and even those his team member have previously agreed was duplication.

Furthermore they charge GST on top of GST inclusive payment on behalf perhaps as another way to add "margin" to their fees.

1 star given because there's no negative stars possible. I believe the person I dealt with was dishonest, managed a business by overpromising and under-delivering.

Earlier review was deleted as it contain the name of the co-founder. As his name can be easily googled - the review should not contravene trustpilot's policy.

Earlier removed review:

I believe (name removed) is a crook.

The company over represented what's the rental for the property under short term lease model and refused to honour quotation given by the company for work performed.

I was billed 2-3x vs what I was initially quoted by their team for work done on my property and as a result of this they refused to pay me my rental and insist on offsetting it against invoices I do not agree with. The team member have since left the company but she was remaining helpful which was appreciated.

Even after offsetting against these disputed invoice it took them more than 3 months to pay out the balance money to me.

The fees they charged to "furnish" your property with a bunch of cheap furniture is the only way they are making real money from unsuspecting landlord.

Save yourself the trouble and do not let them manage your property.

Worst company i have ever dealt with as a landlord, had to constantly ring to try and get some accurate reporting of which there was never any one from accounts available to explain what there reporting was actually talking about, they tried to charge me twice for photographs of the property the amounts just didn't add up to what there online tracking systems indicated and there contracts stipulated on charges, my property was robbed by a tennant and they did not report this to me as there contract states within 48 hours and did not complete a checklist of items within the house, which resulted in airbnb host guarantee insurance not paying because they had put in another guest into the property after it had been robbed therefore voiding airbnbs insurance. The short term landlord insurance they recommend did not cover theft from a guest, the cleaner/ roomerang host would leave wet sheets laid over the couch to dry and did not screen the guest that robbed the place the guest was running late so rather than follow there policy for late guest she left the keys under the matt for them without doing the meet and greet.