Rocket Close Bewertungen 

The process was mostly smooth and easy. The only concern I had was having the closing costs at the time of closing. I asked several times what I needed to do to transfer closing costs. I always got a response of “they will tell you what to do before closing” or something similar. I scheduled closing still not knowing how the process was to take place. After scheduling for 11am the next day, I was emailed directions of how to wire the closing costs. I received this direction at 5:30 in the evening. For a first timer, the directions were a little vague. I called to verify how the process was to go. I had to go to the bank the morning of closing to wire the money. While everything did get accomplished prior to signing, I felt that instructions could have been given much earlier in the process. Perhaps it’s just my first time jitters.

My experience was wonderful right from the start. I was contacted by one of the very knowledable and professional loan officers. He helped me with completing the application and setting up the app on my phone. The document requests were clear and concise with an easy upload to the app. After the requested documents were received they went to work and got me to closing very quickly. The entire process was incredibly easy and I felt supported the entire time. It has been an absolute pleasure working with Rocket Mortgage.

Fast, accessible, and profressional

It was quick and easy. To be honest, the whole process was...from start to finish. Thank you so much.

Excellent overall closing experience with the agent!!!

It was easy.

For any questions that I had ,they were answered very professional and with a full explanation.
I was treated with kindness and communication was very straightforward.

TERRIBLE!! It all started off really good, until it wasn't. My wife and I have what I would call normal jobs. She works 7-3:30 and has about a 45 minute commute each way. I work variable hours as I work semi remote, supporting construction crews so I am at the mercy of the work. A Rocket Mortgage person reached out stating they would save us all this money and NO CLOSING COSTS! I knew that was BS but figured I would go for it since the rate was a point lower than we were at. So we start the process, calls everyday about up loading documents, texts, emails, to be honest that wasn’t that bad, but they didn’t seem to think we had jobs as we couldn’t upload things that second.
So we get everything uploaded….then this is where they start losing stars. They took forever to get an appraisal, then we hear nothing. My wife emails a Rocket employee and gets a very unprofessional email back stating we should not email them and only use the portal….i thought to myself, well you called and text us every time a new document was needed so what’s the harm in a status update email as the dashboard was not giving us what we wanted.
So then we waited….and we waited….finally my wife gets a call that we have to close in 2 days. The problem was I was out of town working (very remote) and wasn’t going to be home. They wanted to charge $100 split sign fee for me to sign remote. I thought that was silly since 2 days notice isn’t enough. They threatened us that is we didn’t sign in two days we would lose our rate and still have to pay closing. Long story shorter we signed and now we are good but the process sucked and customer service sucked after you hooked us in. Do better.

The whole team was friendly, professional. Any and all questions were quickly answered and any assistance that was needed was provided eagerly.

The process was very easy and simple, Thanks Rocket mortgage

Wasn’t happy that they told me to call one day but never answered my phone calls. Then tried to say it was sellers fault when we had called multiple times.

It was simple and easily understood! Honestly we were nervous at first because of our computer skills but once we got on it was so easy ! And doing it remote right from home was so convenient! It went absolutely perfect!

Every person that helped me through the process was extremely helpful and made it very easy to understand!

Representative Mr. Webster was very knowledgeable and helpful in completing the closing process.

Extremely Disappointing Experience with Rocket Close – Poor Communication, Repeated Errors, and Lack of Accountability

My experience with Rocket Close was extremely disappointing, stressful, and unprofessional. What should have been an exciting milestone of purchasing our first home turned into an unnecessarily frustrating experience due to their lack of communication, organization, attention to detail, and accountability.

Our original closing date was pushed back because unfortunately Rocket Close failed to order the required survey in time, resulting in our closing being delayed. This was something that should have been handled well before our scheduled closing date, and it is unacceptable that such an important responsibility was overlooked.

To make matters worse, even the process of arranging the survey was handled incorrectly. Rocket Close repeatedly provided the survey company with OUR information as the buyers, despite already knowing that the SELLERS were responsible for paying for the survey. This created unnecessary confusion and further demonstrated their lack of attention to detail. We ultimately had to provide the survey company with the sellers’ contact information ourselves because Rocket Close repeatedly failed to communicate the correct information. It is incredibly frustrating that we, as the buyers, had to intervene to correct such a basic oversight when this responsibility should have been handled properly from the beginning.

As if that weren’t enough, there were also errors in our closing documents, including the WRONG COUNTY being listed on the paperwork. These are legal documents associated with one of the largest financial transactions a person can make. The fact that such basic information was incorrect raises serious concerns about their attention to detail and quality control. Between failing to order the survey, mishandling its coordination, and providing paperwork containing incorrect information, I was left questioning how thoroughly our closing was being handled.

What made this entire experience even more frustrating was the complete lack of proactive communication. I was constantly having to reach out for updates regarding MY home purchase. Rather than being informed of delays, progress, or next steps, I felt like I was fishing for information that should have been provided to me without having to ask. At times, it felt as though I was doing their job for them.

Their mistakes created a domino effect, disrupting our renovation schedule, moving arrangements, and other plans we had already coordinated around our expected closing date. We also had to deal with the additional stress of our mortgage rate lock approaching expiration because of a delay that was entirely outside our control.

Although compensation was eventually offered, it does not excuse the poor handling of the situation or the unnecessary stress it caused.

Purchasing a home is one of the biggest financial decisions a person can make. Customers should be able to trust that the company responsible for coordinating their closing is organized, communicative, and capable of meeting deadlines. More importantly, they should be able to trust that their legal documents contain accurate information and that the professionals handling their transaction understand the responsibilities of everyone involved.

My biggest disappointment wasn’t simply that mistakes were made. It was the repeated carelessness, lack of urgency, lack of transparency, and complete absence of proactive communication afterward. We should not have had to repeatedly follow up, correct their mistakes, provide information they should have communicated correctly, and essentially oversee portions of a process that professionals were supposed to manage.

Mistakes happen, but multiple preventable errors throughout such an important transaction are unacceptable. The responsibility should not fall on the homebuyer to identify and resolve issues that the closing company was hired to manage.

I sincerely hope Rocket Close takes these concerns seriously and improves its internal processes, document accuracy, communication, and accountability so that other homebuyers do not have to experience the same frustration we did.

Based on my experience, I would not recommend Rocket Close. What should have been an exciting and memorable experience was overshadowed by unnecessary stress, preventable mistakes, and a disappointing lack of professionalism.

Kenneth at rocket mortgage is the man you want to see and speak with!!!! He will help you get the finances you need!!

They people I dealt with were very friendly, helpful, patient with me and technology. They made this experience very easy.

Fast, effective, straight to the point.

The closing process was easy quick and efficient. The closing agent was friendly, knowledgable and explained everything clearly and effectively.