rightstyle.ie Bewertungen 392

I purchased 2 ottoman beds from your Omni store on 22nd September and told delivery the end of October or early November. Kieran was so helpful on the day in helping us choose our beds. Beds finally arrived on Saturday 15th November after been on to them a few times on an update for delivery. They were delivered at 8am and assembled by Sean and Dean which was great as I had to head off to work, the lads were so quick and had them together within an hour. My only tip would be to maybe give a more accurate day for delivery with more than a day or 2 notice as I couldn’t change my day in work in that time with the text saying missed or rescheduled delivery will be subject to a re delivery charge. Overall I’m really happy with our beds and would buy from you again.

Joanne.

I bought a kitchen table and chairs and I am very happy with it, would highly recommend. Thank you

Just wanted to put this honest review up, bought a table & 6 chairs from omni store which were delivered last Friday 7/11/25, at the time of purchase i chose a table & the only chairs on display at the time were a lovely bright 2 tone green i was told they also came in grey, orange/rust colour & blue, i chose 4 green as they were the only colour on display in the shop that day & they seemed nice & bright & i also asked for 2 grey, its a lovely table & lovely chairs & on the day the staff were lovely also but the green is very deceiving in the shop & its clearly to do with all the lighting in the shop, all 6 chairs nearly look the same grey colour nothing like the way they were in the shop which im really dissappointed with, i was hestitant to go with any other colour that was suggested as there was none to judge from, i left a comment on the facebook page about this but it was deleted which is dissappointing to see as i was only giving an honest opinion for the next person buying just to be careful in regards to the lighting when purchasing as the colour definately wasnt the same at home..

Paul made for a great shopping experience. Trustworthy and professional, Paul was a huge help in our couch shopping adventure.

Paddy O'Shea

Chloe was was super friendly and helpful. Good experience at Rightstyle furniture, Fonthill. All their employees are nice and friendly.

Great service from start to finish! Really helpful in store, easy to make payments over the phone or can bring cash to store. Only took about 2/3 weeks for delivery, delivered by Dean & Sean they were so quick and professional they also set up the sofas for us! Brilliant work 👏🏼

I placed an order for furniture in mid-August with an estimated delivery time of six weeks. It is now 7th November and my order has still not been delivered.

For around four weeks, I struggled to get a clear update I was passed between the store and customer service several times, with no direct answers about the status of my order or return calls back.

Communication only improved after I mentioned my consumer rights.

Based on my experience with delays and lack of clear communication, I would not recommend purchasing from this company.

Ordered a bed and mattress from their Santry store. The lads on the floor and Orla were very helpful and polite. Price was reasonable and the items were delivered on time. We had a small issue upon delivery so got back onto Orla, who sorted it promptly. Brilliant customer service from start to finish and especially from Orla, who really is a credit to the company. Will order again from Rightstyle

I ordered a couch from rightstyle earlier this year, and part of it arrived incorrect. The company immediately acknowledged the mistake and promised to send the correct replacement part but after more than six months of waiting, I still haven’t received it.

Throughout this time, I’ve been told several times that there were supplier issues, and with multiple promises of delivery dates, they never materialised. About two months ago, I was offered €100 as a goodwill gesture, which I appreciated, but I was also told the replacement would still arrive which it hasn’t.

It’s very disappointing to experience such long delays and poor communication after what started as a positive interaction. I hope the company improves its after-sales service and actually follows through on promises to customers.

We’re grateful for these guys and the amazing treatment we received when buying our furniture — couldn’t recommend them enough!

Shane in the Ballyfermot store was very knowledgeable and helpful when purchasing a storage bed. The delivery guys Dean and Sean were also very helpful as they assembled and took away all the packaging.

Brendan was so helpful & professional..so happy with the job ..thanks brendan

Great service, great quality product and lovely staff too. Dean and Sean who delivered my sofa and dining staff were 2 gents.

I bought a sofa from rightstyle fonthill. Emlyn was very helpful. From initial queries through sale, delivery and aftercare I highly recommend. Everything went so smoothly. Excellent communication. Careful delivery guys. Recycling of old sofa. Fantastic service all round. The sofa is lovely too.

Over 9 Weeks Later - Still No Furniture, No Timeline, and No Accountability

I placed an order with RightStyle on 12th August for a bed, dining table, and chairs, and paid a 20% deposit. I was told delivery would take around 4 weeks. Someone phoned me confirming my items would arrive mid September.

It is now mid-October (over 9 weeks later) and I still have no furniture, no confirmed delivery date, and no meaningful update from the company.

The communication throughout this whole process has been abysmal. I've had to chase them at every step via email, phone, and even by visiting the store twice. If I hadn’t escalated the issue myself, I honestly believe I’d still be in the dark about my order.

On Thursday, 16th October, I visited the store as I was getting nowhere and going around in circles. I was told someone from management would call me the next day after 12pm. I waited until 7pm on the Friday and heard nothing from said Manager. Frustrated, I once again drove down to the store to find out what was going on and received a nonchalant reply “the manager was at a conference all day”.

Only after this incident and me expressing sheer discontent did I finally receive a phone call today. However, once again, it was inconclusive and filled with vague excuses about their suppliers, with no material update or timeline for when my order will arrive. I was told “the supplier will ship the stock in on Thursday”.

One of the biggest issues has been the unattended customer service emails. RightStyle seems to have several different email addresses for customer support, and yet none of them are replied to. Generic auto replies and clearly no one triaging customer queries. When I raised this concern with their team, I was told, "we've gotten a lot of complaints about this." If you are aware of the problem, why has nothing been done to fix it?

At this point, I seriously doubt whether my dining table and chairs were ever ordered. I’ve been told the bed is in a warehouse somewhere, but no one can confirm when —
or if — any of my items will be delivered.

The staff have been nice however the sales process felt pushy, but after the deposit was paid, customer service disappeared. There’s been no transparency, culpability and no ownership of the situation.

As of today, my issue remains unresolved, and I've now been without essential furniture for over 9 weeks. Despite my continued efforts to escalate the issue, I still have no definitive answers, no timeline, and no accountability.

This has been a deeply frustrating and unacceptable experience.

Extremely disappointed to say the least.

I had such a great experience with right style furniture from start to finish. Any time I contacted customer service they got back so fast & with great and accurate response. Orla in particular was amazing to deal with. Top class customer service is right. We love our sofa & bed ☺️

I dealt with Luke in store he was very helpful and gave us a lot of time to decide on the sofa and chair we chose. Obsessed with my table and chairs and he also advised us on how to maintain the table and get the most out of it. Alan the store manager was extremely helpful and went out of his way to help us.

Great assistance from Orla in the Omni branch. She definitely went the extra mile. Very pleased with our purchase and delivery was within the estimated time. The delivery guys were very polite and assembled the furniture without any fuss. Also all of the packaging was taken away. Would certainly shop here again.

We had been looking for about 2 years to replace a sofa that was 13 years old. I went to Rightstyle Furniture a couple of times and the most comfortable sofa and so beautiful for me was the Hartshire. We dealt with Paul in the Belgard branch. Fantastic Service from start to finish sofa was due to arrive in 8 - 10 weeks. We got it in 4. The lads that delivered it are a credit to the store friendly, professional and super tidy. We highly recommend RightStyle Furniture.

I walked into the store with a type of sofa in my head and staff member Orla came to assist me and I explained to her what I was looking for and she understood the assignment and picked out the perfect couch for me. I’m very happy with it and would recommend.