Right Now Residential Bewertungen 

122
TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

It is a good feeling when information is delivered clear and precise, and I am pleased the communication has picked up with right move. Thank you Clinton McKenzie

Bewertet mit 5 von 5 Sternen

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Currently a resident at a RNR property. We haven't heard from our Property Manager for weeks - we have chased several times for several urgent matters and heard nothing, including during a time wher... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienvermittlung
  2. Wohnungsvermietungsagentur
  3. Vermietungsagentur für Anlagen mit Eigentumswohnungen
  4. Hausverwaltungsunternehmen
  5. Immobilienagentur

Vom Unternehmen geschrieben

Right Now Residential is an independent London estate agency specialising in residential lettings, property management and sales across the capital. Based in the City of London, we work with renters, landlords, homeowners, investors and institutional property owners, providing straightforward advice and a personal service throughout the property journey. Our lettings team helps renters find high-quality homes across London, from individual apartments and houses to some of the capital’s leading Build to Rent developments. For landlords and property owners, we provide a comprehensive lettings and property management service, covering everything from marketing and tenant finding through to ongoing management and day-to-day support. We also work closely with developers and institutional landlords, supporting the leasing and management of professionally managed rental developments and larger residential portfolios across London. Alongside lettings and management, our residential sales team helps homeowners and investors market and sell property across the capital, combining local market knowledge with modern property marketing. Right Now Residential was built around the belief that estate agency should be clear, responsive and genuinely helpful. We invest in technology and data to make the process more efficient, while keeping experienced people at the heart of the service. Whether you’re looking to rent, let, manage, buy or sell a property in London, our team is here to help.


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

122 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,6

Alle Bewertungen

(122)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Best agent ( Chloe)

The agent was really nice and available for any concerns. Chloe really helped me in the process of my rental

11. Oktober 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service and we will share your feedback with Chloe!

Bewertet mit 1 von 5 Sternen

Terrible Communication, Unresolved Issues – Avoid At All Costs!

I cannot express how frustrating it has been dealing with Right Now Residential. We've been living in our flat for over a month now, and the number of issues we've encountered is mind-boggling. What makes it worse is the complete lack of communication from the agency.

First, no one ever picks up the phone. When we do manage to get through, we're promised a callback that never happens. We've sent numerous emails outlining serious maintenance issues—everything from a malfunctioning boiler to a dark, unusable living room—and yet we get no responses. We've even addressed these emails to multiple people at the agency, begging for someone to help. Still, nothing.

Kyah, the person supposedly responsible for our tenancy, is utterly unresponsive. We’ve had to chase her repeatedly, spending our days just trying to get a reply. When we finally managed to contact the maintenance company ourselves, they were only informed about one issue—the boiler. The list of problems is much longer: broken shower doors, doors that don’t close properly, and all the lights in the living room are out! Despite bringing these issues to their attention multiple times, nothing has been resolved for one whole month. It is so frustrating to keep sending emails for which we never receive a reply.

We’ve been more than patient, but living in a flat with no proper lighting, an unreliable boiler, and non-functional doors is unacceptable. This agency seems to have no regard for their tenants' wellbeing, and we are expected to pay rent for a place full of issues.

Right Now Residential is causing us a lot of stress and discomfort. We’re fed up with being ignored, and I wouldn’t recommend them to anyone. Save yourself the headache and go elsewhere!

2. September 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Dear Camilla, thank you for your review. We take customer service very seriously and are naturally disappointed to read your feedback. After further investigation, I understand that the Property Management team have been working alongside the Landlord to address the issues raised to date and the one outstanding issue will be resolved shortly. We do hope that you are now happy in your home, but should you have any further concerns, please do email customercare@rightnowresidential.co.uk and we will investigate the matter further.  

Bewertet mit 1 von 5 Sternen

Absolutely 0/10

Absolutely 0/10. Rats, mice, mould and no WiFi. AVOID at all costs!

There are 30+ rats ive seen on the property in the last month. Even the cleaners are afraid to work here.

1. Oktober 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Bewertet mit 1 von 5 Sternen

Avoid at all costs

Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.

1. Oktober 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Dear Shuvo, thank you for taking the time to share your recent experience with Right Now Residential. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience. Customer feedback is very important to us and we would like the opportunity to investigate your experience further. We invite you to contact customercare@rightnowresidential.co.uk with any further information. Thank you again.

Bewertet mit 5 von 5 Sternen

Chloe is the best as she provides the…

Chloe is the best as she provides the timely responses and assist my progression guidance. Highly recommend it!

19. September 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Chloe and the team!

Bewertet mit 5 von 5 Sternen

I just moved in to the property

I just moved in to the property, the tenancy progression was fast and efficient, a big thank you to Mariam who helped us a lot! Will definitely recommend here to my friends!

20. September 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for your review, we are very grateful. We are very happy that your experience with Right Now Residential has been so positive as we do strive to provide exceptional service. We look forward to sharing your review with the team and Mariam in particular.

Bewertet mit 1 von 5 Sternen

Avoid them

I had bad experience with RNR.
I am a landlord and they definitely do not work for the landlords.
They are just lazy people making zero efforts, having no clue of what is actually happening in the property.
My flat has apparently a damp, they never reported it.
My boiler needed replacement they did not get the tenant to agree on having work done

They are just useless.

23. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb service

From Start to Finish (and even after), the service has been superb, friendly and fast. They made renting soooo sooo easy.
Special mention and thanks to Mariam F. who have been with us all along our journey!

8. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Klaus, thank you for your review, very much appreciated. We pride ourselves on exceptional service and are very pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Bewertet mit 5 von 5 Sternen

Great from start to finish

Everything about my experience was was great. Very prompt and clear communications. Natalie was great in arranging and providing the viewing, and Chloe was brilliant in providing all the information I needed and preparing everything for the move in. Highly recommended.

15. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for your review Tom. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Natalie, Chloe and the rest of the team!

Bewertet mit 2 von 5 Sternen

Nice Property, Bad Customer Service

Nice property and room. Customer service is not good though, had WiFi issues for 2 months now and property manager Mantas does nothing to sort it, not very happy.

16. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Bewertet mit 5 von 5 Sternen

Chloe was very helpful and kind

Chloe was very helpful and kind, trying to find different solutions we encounter to sign the agreement. All the emails were very clear with good explanations. Nice and professional in the communication.

14. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to leave us a review Linda. We are so pleased to know that the team provided you with a high level of service!

Bewertet mit 5 von 5 Sternen

Great service and the Chloe best person…

Great service and the Chloe best person that help me every time.

15. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Waled, thank you for taking the time to leave us a review. We are so pleased to know that Chloe and the team provided you with a high level of service!

Bewertet mit 5 von 5 Sternen

Mariam Fayad was responsible and…

Mariam Fayad was responsible and responded quickly whenever I had any problems or concerns.

9. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Sahar, thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Bewertet mit 1 von 5 Sternen

Unprofessional

I am renting for ages . This is the worst experience ever ,totally unprofessional , keep me on hold as a spare with no response just to make sure that the best deal is done.

20. Juli 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Farouk, thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can investigate this matter further.

Bewertet mit 5 von 5 Sternen

Mariam provided excellent service…

Mariam provided excellent service throughout my tenancy process. She was attentive, responsive, and guided me through each step with professionalism. Her support made the experience smooth and stress-free. Highly recommended!

8. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to leave us a review Lily. We are so pleased to know that the team provided you with a high level of service!

Bewertet mit 5 von 5 Sternen

Mariam was a star

Mariam was a star, she was so helpful in progressing my tenancy, answered any questions I had with kindness and overall was helpful with anything I wasn’t sure about. I am truly so grateful for all her help.

31. Juli 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Charlie, thank you for your wonderful review. We pride ourselves on exceptional service and are so pleased that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

Bewertet mit 5 von 5 Sternen

Best experience

The company was very helpful and understanding in the whole process.

12. Juli 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Thank you for taking the time to leave us a review Elizabeth. We are so pleased to know that the team provided you with a high level of service!

Bewertet mit 5 von 5 Sternen

Exceptional Service from Borgan and Mariam

Although I had to chase up the referencing process at some point, which was a bit stressful, the overall experience when it comes to tenancy progression services was really good.
Initially, starting from Borgan, she was always available to answer my questions, provided clear and thorough information.
From our first interaction, Mariam Fayad demonstrated exceptional professionalism, responsiveness, and a genuine commitment to helping me throughout the tenancy progression. What impressed me most was Mariam's attention to detail and her ability to make the entire process seamless and stress-free.Her friendly demeanor was confirmed during the ID check.

6. August 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Nikolaos, thank you for your wonderful review. We pride ourselves on providing exceptional customer service and are delighted that your experience has been a great one. We look forward to sharing the review with Brogan, Mariam and the team!

Bewertet mit 4 von 5 Sternen

I'll give 4 stars because there's…

I'll give 4 stars because there's always room for improvement. Thanks to Mariam for the support and for helping resolve the issue I had. Keep up the good work!

18. Juli 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Denise, thank you for taking the time to leave a review. We pride ourselves on providing exceptional service but as you say, there is always room for improvement! We hope that you are happy in your new home.

Bewertet mit 5 von 5 Sternen

My new home is just perfect and the…

My new home is just perfect and the tenancy process was smooth sailing thanks to Mariam Fayad…

28. Juni 2024
Bewertung ohne vorherige Einladung
Right Now Residential-Logo

Antwort von Right Now Residential

Hi Rakesh, thank you for your wonderful review. We pride ourselves on exceptional service and are delighted to hear that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr