Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My 5 star review definitely goes to Rezgo! I've been working with them for the past 2 years. User interface is great even for me (since I'm not a computer nerd). I easily integrated WordPress Rezgo p... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Things that could be improved: - have an AUS based rep so that wee can get support during business hours, currently live chat only available till 11am AEST - be able to create own gift certificate,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I enjoy the way Rezgo is easy to use and allows me to add and change details without any fuss. It works well on desk top and mobile which is perfect as I can update tour details from anywhere. I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We are a small tourism business based in Brisbane Australia. Rezgo has been a very easy to use booking system for our business. We have found many extra features, staff quick to respond to any queri... Mehr ansehen

Unternehmensdetails

  1. E-Commerce-Lösungsanbieter
  2. B2B-Dienstleistungen

Informationen, die aus verschiedenen externen Quellen stammen

Since 2005, Rezgo has been focused on providing tour and activity companies with leading edge web-based reservation and management tools. Over the years, Rezgo has invested over a million dollars on research and development into the creation of innovative features, many of which have become standard in other systems. Our commitment to make the tour and activity industry better is evident in our continuing work with the Open Travel Alliance and our sponsorship of research in the market size and make up of the industry. You won’t find another booking system with greater experience and a stronger track record than Rezgo.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

74 Bewertungen

5 Sterne
4 Sterne
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1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Basic user experience is fine, advanced experience is negative

Basic user experience is fine. However as you try to do more advanced things with Rezgo, you run into many issues.

Recent examples: image display issues when using the Wordpress plugin, broken links and product pages not displaying at all, new releases (that are not advertised) have broken expensive customizations, fees are higher than most.

In short, it's a good place to start, but better to purchase a reservation software outright that you can control for the long term.

3. April 2018
Bewertung ohne vorherige Einladung
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Antwort von Rezgo

Thank you for the feedback. I'm sorry you haven't had the kind of experience with Rezgo that we would like. Advanced integrations, especially those involving custom code can always be a bit tricky. We try our best to be backwards compatible, but that isn't always possible. You can be assured that we will continue to make improvements to the WordPress plugin and other integration options. Hopefully we'll be able to reduce your customization costs in the future.

Bewertet mit 5 von 5 Sternen

Rezgo brought my online platform to the…

Rezgo brought my online platform to the next level. Brilliant to work with. Understanding, reliable, informative and innovative. Would highly recommend to anyone looking to make their online presence much sleeker.

3. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Rezgo is just amazing

Rezgo is just amazing! Flexible, easy to add and easy to understand. When we had questions, they always replied within a day or two. We recommend Rezgo to any company wanting to save time doing administration. Just fab!

3. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Solid booking solution, integrations are risky

Having used Rezgo for over 5 years, we have appreciated much of the functionality. I would caution against deep integration with your website, as they roll new features that render previous integrations obsolete and break your site without warning. For example, they changed their image storage architecture without telling us and we still have broken images all over our site as a result. The cost of paying a developer to keep up with their changes is much higher than their service fee, so consider carefully before integrating closely.

3. April 2018
Bewertung ohne vorherige Einladung
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Antwort von Rezgo

Thank you for the feedback Mark and for your continued support of the system. You are correct that deeper integrations can sometimes cause issues especially with backwards compatibility. It just so happens that the issue you describe happened around the time that we released our major upgrade. In hindsight we could have communicated more and been a bit more proactive. Hopefully we'll do better with updates moving forward and your experience will only improve over time.

Bewertet mit 5 von 5 Sternen

Great solution for tour operators

Great solution for tour operators. We use their wordpress plugin in various sites and the setup is done very quickly. On top their support usually sorts out any issue we have within a day or less. Absolutely recommended!

3. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Good value and does the job

Good value and does the job, but there’s lots of little things that are a pain!

Update on things that are a pain as requested,
1. Family tickets don't exist, in my business I'd like to do a family rate where they can get a reduced rate for say 2+2, but you can't do this and still take 4 places out of the time slot.
2. Promo codes used to be able to be set that they could only be used a set number of times and then expire or for a set length of time and then expire. This function now doesn't exist.
3. People are now calling us regularly to say they can't book as it's saying there is no availability after they have gone through the whole booking process even though there is availability.
4. We have no way of seeing the google analytics for peoples actions through the booking system as it's run on the rezgo page rather than on our web page.

There's the top 4, if I had time I could list a few more, currently shopping around for another booking engine, the price is the only thing holding me at the moment.

3. April 2018
Bewertung ohne vorherige Einladung
Rezgo-Logo

Antwort von Rezgo

Hi Gareth. Thanks for the feedback. I'm glad the system is generally working out for you. Would you mind sharing some of the little things that are a pain so we can find ways to make them less of a pain? Our goal is to reduce pain, not cause more of it, so hopefully we can reduce it for you too.

Bewertet mit 4 von 5 Sternen

You need a true rental program too.

3. April 2018
Bewertung ohne vorherige Einladung
Rezgo-Logo

Antwort von Rezgo

Thanks Aaron. We would love to add rentals to the system. It is on our wish list but we haven't had a chance to develop the functionality yet. Hopefully we'll be able to make room in the development schedule for this. We'll keep you posted.

Bewertet mit 4 von 5 Sternen

Overall a good tour booking system for a small business

We have used Rezgo to set up a tour booking system. The customer service has been excellent and the co-branding service means that the Rezgo web pages now have the same feel as our main website. I like in particular the fact that there is no upfront fee and the costs are a percentage of bookings through the site. For a small business such as ourselves this is helpful. My only reservation is that some of the pages/labels/forms cannot be adapted, which limits the amount that one can personalise the service. But overall a good system

31. Januar 2018
Bewertung ohne vorherige Einladung
Rezgo-Logo

Antwort von Rezgo

Thank you Simon. Many of the labels and page styles can be customized using css stylesheets. If you need help with this, just let us know!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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