I would give it zero stars if possible. Horrendous customer service. Two damaged dresses, an outstanding refund and an impossible return process. Despite repeated emails and a formal complaint, I’m st... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Mehr ansehen
Unternehmen hat geantwortet
An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Mehr ansehen
Unternehmen hat geantwortet
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Kontaktinformationen
Vereinigtes Königreich
- resolver.co.uk
3,5
Akzeptabel
1630 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I´ve used Resolver on several ocassions…
I´ve used Resolver on several ocassions for flight delays and it was very useful. It is easy to use and companies reply if you communicate thorugh them. They have wonderful templates for cmplaints as well.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi there,
Thank you for taking the time to leave a review. We’re so glad to hear that you’ve found our service useful and easy to use!
I would recommend resolver to…
I would recommend resolver to everyone. Iv been using them for years and they always help and resolver my problem. Thanks to everyone at resolver.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Ajay,
Thank you for your kind feedback. It’s great to hear you’ve found our service useful over the years!
Great experience with resolver
Great experience with resolver, help me negotiate a significant incorrect energy bill to £0. Would recommend.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Timothy,
Thank you for your kind feedback. We’re so glad to hear that we could help resolve the issue with your incorrect energy bill!
Resolver - I totally recommend
Amazing, I received my missing funds from a bank that would not release the transfer I sent. Only after Resolver’s involvement! I recommend Resolver to anyone who has issues with big companies not doing the right thing.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Amanda,
Thank you for the kind feedback. We’re so glad to hear you found our service helpful! If you ever need assistance again, we're always here to help.
I purchased flights with British…
I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse me but to no avail. In desperation I turned to Resolve and they sorted out the problem within a couple of weeks. I can’t recommend them highly enough.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi David,
Thank you for the kind feedback! We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I had issues with HSCB bank to sort out…
I had issues with HSCB bank to sort out direct debit but never been sorted by them as soon as RESOLVER send them EMail on my Behalf it was sorted with in one day
Thanks to the Resolver team
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Ramesh,
Thank you for your kind feedback. It’s great to hear our platform helped get your issue resolved quickly!
Had a problem with an overseas perfume…
Had a problem with an overseas perfume shop resolver got it cleared up and my money refunded was simple and easy to deal with
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Fiona,
Thank you for the kind feedback! We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Resolver has helped me a couple times…
Resolver has helped me a couple times in the past
And things always seem easy
Would thoroughly b recommend
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Richard,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Resolver are wonderful they have helped…
Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of people
They are most useful and helpful explaining your rights
I would always rate them as 100%
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
When an Evri delivery driver walked on…
When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhere trying to make connections with Evri. Thank you to Resolver.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi there,
Thank you for sharing your experience. We’re so pleased to hear we were able to help you recover your repair costs, after your issue with the delivery.
Resolver helped me with a problem with…
Resolver helped me with a problem with Currys got long awaited compensation thank you so much
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Gillian,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Antwort von Resolver
Hi Mac,
Thank you for your feedback. We’re sorry to hear you didn’t find our service helpful.
Resolver is a free online complaints tool that helps consumers raise and manage complaints with companies more easily.
We would also like to reassure you that Resolver does not sell or provide users personal data to third parties. Any information provided is used solely to help facilitate the resolution of your case.
While our service aims to make the complaints process easier, we cannot guarantee a positive outcome to any case. Ultimately, it is up to the company you are complaining about to resolve the issue.
If you would like any additional guidance regarding your case, please do reach out to us at support@resolver.co.uk.
Waste of time
Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no response email" response from the provider. When I reached out to support they told me the only thing I could do was to reach out to them directly. Strongly recommend avoiding so you don't waste time like me.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Jack,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We do our best to ensure all company contact details on our platform are kept up to date. However, from time to time, companies update their contact details without notifying us, which can unfortunately result in occasional issues like this.
If you could please get in touch with our support team at support@resolver.co.uk, we’d be happy to look into this and review the details in our system.
Unethical trap
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site taking advantage of consumers who have already received poor customer service and may be vulnerable as a result. Use the normal routes for escalation and not this nonsense website. I tried to complain about resolver but they don’t have a way to do that accurately too.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi there,
We’re sorry to hear you’ve encountered this issue.
Please be assured Resolver is not a scam, but it does sound like something may have gone wrong when your case was submitted. When a complaint is successfully completed, it will appear in your account.
As this hasn’t happened for you, we recommend contacting our support team so they can check whether your case has been submitted. If your complaint hasn’t gone through, our team will be happy to guide you through the process to make sure it’s completed properly.
You can reach us at: support@resolver.co.uk.
Thanks team
Thanks team, it's because of this company that I managed to get my refund from Boohoo who were not helpful.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Hannah,
Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Unsolicited “account” email with no prior relationship, no explanation
Received an “Important Security Update” email from Resolver despite never having created an account or had any prior contact with them. I keep a full email history going back over 25 years and there is no record of any interaction.
There are at least five other people on Trustpilot reporting the exact same issue in the past 2 weeks, which suggests this is not an isolated case.
I expect Resolver will reply here stating that they “only email registered users” and that I "likely created an account in the past". That is not sufficient. Under UK GDPR, they must be able to show:
1. How and when my data was obtained, and the lawful basis for using it.
2. If accounts are being created indirectly (e.g. via complaints or third parties), this still requires a clear and transparent explanation.
I’ve submitted a formal Subject Access Request via their support email to get the full details and have not received any response beyond an automated reply stating they would respond within 5 days - that timeframe has now passed.
If they cannot properly explain the origin and use of my data, I will escalate to the ICO.
9. April 2026
Bewertung ohne vorherige Einladung
Rubbish Service
I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot about it and its now 2026. Resolver has just emailed me to ask about multi factor authentication. I looked up the previous case and when I hit the case button it required my email and PW. I put this in and it didn't recognise my email even though its just sent me an email hey-ho
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Phil,
It’s disappointing to hear that you didn’t find our service helpful in your previous case with Lufthansa, though there may be some misunderstanding about how Resolver works.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third party or complaints management company and we do not investigate issues or act on your behalf.
All communication is between you and the company you have a complaint with. In any case of a limited or unsatisfactory response from a company I would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
I’m also sorry to hear you’ve had difficulty logging into your account. If you’re still experiencing issues, please don’t hesitate to contact our support team at support@resolver.co.uk.
Resolver - messages from beyond the grave?
Interesting to read some of the "suddenly receiving emails from Resolver" messages on here so thought that I would add my own experience... I have just started receiving messages from Resolver, only they are coming to my mother's address and she died two-and-a-half years ago so if she has been in touch with Resolver, I would definitely like more details!
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Rob,
I’m very sorry for any distress our email may have caused.
To clarify, this email was sent to all users with a Resolver account to inform them that multi-factor authentication (MFA) is now available.
It’s possible that your late mother still has an account registered with us. If you could please contact our support team and include the email address that received the message, we will make sure the associated account is deleted. You can reach us at: support@resolver.co.uk
Once again, we sincerely apologise again for any upset this may have caused.
I've never heard of Resolver but have…
I've never heard of Resolver but have just received spam from them. They claim to have helped 5 million people in the UK. I doubt that very much.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Richard,
We’re sorry for any confusion our emails have caused you.
Please be assured that we would not send you emails unless your email is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
I have never even heard of Resolver…
I have never even heard of Resolver until I started receiving spam from them. I suspect they are engaged with data brokers/vendors or partner sharing to purchase people's personal information and just sending out bulk spam.
Unethical practices and no doubt will only offer to "delete" your email, which they shouldn't have in the first place, rather than being upfront about how they got your data at all.
Edit: In response from Resolver, they suggest I may have registered with them at some point. This is blatantly not true. My email address is relatively new and is used for specific purposes, not at all related to their service offerings. Their lack of accountability should speak volumes about the kind of company they are.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Resolver
Hi Mike,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
So funktioniert Trustpilot
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