repairandrun.caBewertungen 

Very disappointed with their service.
I came in because my rear brake was not working properly. I was told that I needed to replace the brake pads and the rotor (disc), which I agreed to. The repair cost me $167 including tax.
Later that same day, I received a message saying that everything was ready and that I could pick up my bicycle. I came back the next day, picked it up, and tested it. Unfortunately, the rear brake still wasn't functioning properly.
I returned to the store and informed them of the issue. After checking the bike again, they told me that the caliper also needed to be replaced.
I wouldn't have had any issue with that if they had identified the problem from the beginning and performed a proper diagnosis when I first brought the bike in. Instead, I paid for repairs that did not solve the original problem.
They offered me a discount on the caliper replacement and waived the labor charge, which I appreciate. However, they also informed me that the cable needs to be replaced. Because the cable housing runs internally through the frame, this would require additional work and additional cost.
It's obvious that a proper diagnosis was not performed when I first brought the bike in. If I had been told from the start everything that needed to be replaced, I would have approved the work.
Instead, new issues kept appearing after each repair. At this point, I've decided to try fixing the bike myself. I won't be spending any more money here.
Poor diagnostics and a frustrating experience overall.

Repair and Run is, without a doubt, the best repair shop I have ever been to. I brought my e-bike to them after it had been poorly and unprofessionally upgraded by a different repair shop, and I was honestly worried about its safety and reliability. From the moment they assessed the bike, their professionalism, patience, and deep technical knowledge were very clear.

They didn’t just “fix” the problem, they carefully rebuilt and improved the entire setup to make the bike significantly safer, cleaner, and more dependable. Ben, the bike repair technician, took exceptional care of every detail. You can truly see the craftsmanship in his work. From properly upgrading the wiring to installing a secure key-lock start system, everything was done with precision, intention, and pride. It’s rare to find someone who treats a customer’s bike as if it were their own, and that level of dedication really stood out to me.

What impressed me even more was their honesty and fairness. Despite the complexity of the repairs and improvements, the pricing was very reasonable and transparent. Because of their work, I can now ride my e-bike with complete confidence, without the constant worry of breaking down or not understanding what went wrong.

I’m genuinely grateful to Ben and the entire Repair and Run team for their outstanding service, integrity, and skill. They turned a stressful situation into a very positive experience. I highly recommend them to anyone looking for knowledgeable, trustworthy, and detail-oriented professionals who truly care about rider safety and quality workmanship.

I left my new Ollie e-bike with this shop for a few days because the brakes were making a horrific sound. Javier fixed the issue and found a couple of other irregularities which he dealt with, and I am so pleased with my bike now. I found Repair and Run’s customer service to be exemplary and I am very, very satisfied. Cost was very reasonable too. I highly recommend this shop for your bicycle needs.

Repair and run did two repairs under warranty for Apollo ghost scooter first was replacing front motor due to bearings gone and replaced a battery that had bad cells. They also installed the upgrade kit 2023 for the apollo ghost. The work they did was very professional work on my scooter completing all work in a timely manner and was very impressed with their service. Very friendly and very helpful

After months of trying to get my Apollo Phantom repaired with the manufacturer unsuccessfully, I contacted Repair and Run to try to get my Repair completed. Wow! What an amazing difference!! Remi responded to my email inquiry within an hour and the repair was completed the following day at the Montréal location. I express my gratitude to the staff and how quickly they responded and repaired my e-scooter. I found their technicians competent and focused on my satisfaction. The repair was resolved the first time and I would recommend this company to anyone needing to get servicing done on the e-scooter. Thank you for the outstanding job and I will be back in the future for any repairs or servicing required!