rejuvaskin.co.uk Bewertungen 

Had a tooth removed they didn’t stop the bleeding. Had to go back today because been bleeding all night. Had the cheek to charge me again to sort out what should of been done

Stay well clear

Absolute charlatans & a very disorganised customer experience. Booked the hydrafacial offer and checked this included everything at booking. On the day, person had no clue what package I’d booked or advised me if anything was extra. Tried to charge me full price at booking til I showed them conf and forgot my deposit, I’ve been chasing them for a refund for days. Appointment started 20mins late too! There are much more professional hydrafacial salons out there

My sister and I jumped on a recent Black Friday 70% off package deal for laser hair removal. A patch test showed no immediate side effects and we signed a contract and paid for a course of 12 sessions there and then. We just wish we read that contract closer and took a little more time to think about spending so much money in one go - There was a strict no refund policy and a risk of a number of side effects, including burns of 'any degree'! In hindsight this is a risk we would not have taken...

My legs began stinging shortly after my first session and when I got home I noticed many dark flat stripey burn lines down the sides of my legs. My sister also found a few smaller burn marks on her groin and armpits. We were not on any photosensitive medication, hadn't tanned, and followed all their advice, so we strongly felt that something had gone wrong on their side.The next morning we spoke to Shahzad, the company owner, whilst this may have been unintentional, his lack of concern angered and alienated us - he didn't ask about our symptoms and he was quick to remind us there was no refund policy.

A week later we went back to the clinic. The clinic manager apologised and agreed to refund us in return for signing a legally binding letter which claimed we had been fully compensated. We lost about £400 as the refund didn't include the package discount, but we were relieved the whole drama was over. There is no way for us to know what caused the burns, however, there are a few concerns we want to point out here...

We paid quickly because we were told there wouldn't be a deal like it till next year and we should 'lock it in'. However, just days after Black Friday they offered a similar 60% off Festive Deal on their website, so the deals are likely just a sales tactic. Making the risks more obvious and central to the consultation, and encouraging clients to take more time over their decision before getting out the card machine, might avoid a lot of stress and damage on both sides. It would have definitely improved our customer satisfaction.

Our skin is dark-ish. We knew some lasers were not suitable for our skin type, so we were drawn to Rejuvaskin's advert for 'Primelase', a laser that can be fine tuned to many different skin types. We were patch tested with this laser but the laser used in our first full session was called 'Omnia Lumen Et Plus'. We weren't told that we would be treated with this laser, we only noticed the different name on the machine at the end of our session. When we asked about Omnia, we were assured that it had all the same capabilities as the Primelase. We couldn't find much info about it online and we can't help but wonder if some some slight difference in the calibration, or power, or age of the different machines, might have caused our burns.

Our therapists dry shaved our skin. We had already shaved the day before and hadn't moisturised as instructed, so our dry skin ended up being grazed and nicked, then lasered over. We also wonder if this was something that could have caused or exacerbated the burns.

We are lucky our burns aren't worse and we know they will heal and fade with time. We hope our experience will help people to be a little more cautious and questioning of Rejuvaskin, or indeed any clinic, offering laser hair removal.