Not transparent nor forthright
I was not overly thrilled with the customer service from day one. I remember being barked at to get my MIQ form filled out and submitted, as well as there being a long delay to get my mail add-on set up and I went for a couple of months before it finally got sorted. (I was charged for those months too, btw) In receiving mail in a timely manner, for they never properly set it up in my account until the third month in. I also found it a little dishonest the way hidden fees started poppin up. When it was approaching time for my one year to be up and well before the anniversary of my joining, I submitted an email wishing to discontinue the service. I was informed that I missed the cut-off date in which one could cancel and so I was locked in for another full year. But it hadn't even been a full year yet, I received no notice to remind me and furthermore I had missed the date by ONE week; therefore, I was forced to be locked in for another year. I never once got the feeling that my business mattered or that i was a valued customer but instead it always felt as though i was being scolded, and an imposition. The site mentions that we have our own "team" and yet I've never had a single contact with any of them, even when I addressed them personally. I always had to circumvent to the person who originally demanded that I turn in my MIQ form. It was only this evening that I see others have had the same experiences that I have and i regret that I didn't read the reviews first; but this is what has compelled me to write of my unfortunate experience with this company as well.
