Regus - CANTERBURY, Longmarket Bewertungen 

My experience of Regus can be summed up by the difference between being a prospect and being a customer. Make an enquiry and they are on you like a shot: calls, WhatsApps and relentless follow-ups quicker than you can block them, to the point I found it bordering on harassment. Once the contract is signed and the money is coming in, good luck generating the same enthusiasm.

The Canterbury centre is nicely fitted out but bizarrely planned. My coworking area is a windowless undecorated room about a 90-second walk, two flights of stairs and literally eight sets of doors from reception, past the rubbish bins and a urine-soaked outer door. The uncontrollable lights switch themselves off about every 20 minutes while we're working, plunging the room into darkness and forcing us to get up and reactivate them, while large, sunlit offices at the front of the building sit conspicuously empty (I would estimate that the centre is about 50% occupied at best).

Making a cup of tea requires the expedition downstairs to reception, so I've largely stopped bothering. When I joined at the end of April 2026, I was told an upstairs kitchen was on the way very soon. Six months later as I depart, nothing. The single urinal and two toilets to cover the entire building are located upstairs, and those on the ground floor face the reverse trek upstairs to relieve themselves. Cleaning is irregular and cursory, and the toilets are often disgusting. As with the upstairs kitchen, downstairs toilets have been vaguely promised, but show no sign of ever appearing.

The air conditioning has never worked during my six months there, including throughout the hottest summer the UK has ever experienced. There continue to be no real updates on the issue other than it's still broken, and no meaningful indication that it will ever be repaired. The office is now getting very chilly, and the current indications are that the building will not be heated over the winter.

Myself and other tenants have raised these issues repeatedly. I completed a detailed handwritten feedback form (because, naturally, there was no functioning online route) which disappeared without trace. This is a recurring pattern: problem raised, vague acknowledgement, confusion over whose responsibility it is, talk of emails being sent and ‘contractors’ possibly coming to sort it out, nothing much happens.

The final straw came once my office sprang a leak from the ceiling. I have been sitting at the desk I pay for literally being dripped on, and yet the response was the familiar shrugged shoulders and uncertainty about who might eventually do something about it. This issue is now about 2 months old and remains unresolved.

And that's really the core problem. Buildings develop faults, air conditioning breaks, leaks happen. What I find maddening is the total lack of urgency, ownership or even embarrassment about any of it. Never any meaningful apologies, no proactive updates, no suggestion of reducing the price when significant facilities aren't available, and, bizarrely, no effort to retain existing customers. There is no sense of community within the building, no building-wide communications or updates, no ‘we understand that there are problems, we’re sorry and here’s what we’re doing to fix them’.

One final warning - like so many other reviews have mentioned, read everything before signing, and diarise every renewal deadline. If I’d not caught that I needed to cancel my 6-month contract within 3 months, I’d have been deadlocked in for another 9 months with no means of cancellation. Also, take care to check what extras you've been signed up for; I had ‘faster internet’ and unlimited coffee added despite never asking for them. If you dig through their ‘house rules’ you find out that this is actually their standard practice - automatically signing you up to extras you don’t want and didn’t ask for.

It is such a bizarre, self-defeating business model, to foster mistrust from the outset in this way. They seem to be depending on customer apathy and forgetting the fact that those customers have other options available to them. It's unfortunate, because the location is good, the young man on reception is lovely and does his best to help (although ultimately seems totally disempowered) and the building itself has potential.

After six months, having water drip through the ceiling onto my desk while everyone appears vaguely unsure whose problem it might be, or whether it will ever be fixed, only to be presented with a £42 ‘restoration fee’ for my tiny coworking space on the way out, feels like an appropriate point for me to call it a day.

Perhaps they could put it towards fixing the ceiling. Farewell Regus, farewell!

My experience with Regus has been nothing short of awful. From the very beginning, they gave me an office space that was completely different from what was stated in my contract. I raised the issue expecting it to be resolved professionally, but that was only the start of the problems.

What really pushed me over the edge is their ridiculous billing system. I paid for my office space in advance and even paid for the following month before the end of the current month, yet somehow I was still charged a late payment fee. This is not the first time they have done this. As a small business owner, I feel like I have been repeatedly mugged off by a company that clearly doesn’t value smaller clients.

Trying to get anything sorted is an exercise in frustration. Their staff are extremely rude, and instead of providing solutions, they simply pass you from one person to another with nobody taking responsibility. You spend your time explaining the same issue repeatedly and get nowhere.

The whole experience has been infuriating and incredibly stressful. I can honestly say I will never use Regus again. If you’re a small business, I would strongly advise you to think twice before signing up with them. From my experience, they seem far more interested in catering to large businesses while leaving smaller companies to deal with poor service, unfair charges, and endless frustration.

Absolutely appalling experience.

This is my reply to your response

My name is Nat, so I’m unsure why you’ve addressed me as Temitayo.

Unfortunately, your response does not address the key issues raised in my review, and therefore my review stands.

The problem was never simply a “confusion” over office allocation. Regus made unilateral decisions that affected the company without any proper consultation or agreement. This resulted in months of unnecessary correspondence and frustration.

It took over six months of chasing to get these issues addressed, during which time the company was incorrectly charged late payment fees despite payments having been made in advance. Your response fails to acknowledge or explain these unfair charges.

The fact that access to the office was not denied is irrelevant. My review concerns poor customer service, incorrect billing, the time and stress involved in trying to resolve these issues, and the lack of accountability throughout the process, for a small and growing company, this is another layer of stress, money and energy that could otherwise be used for more productive ventures.

Based on my experience, the best resolution is to end our business relationship. I remain of the view that Regus operates in a way that leaves customers dealing with unfair charges and unnecessary administrative problems, and I believe prospective customers should be aware of that before signing an agreement.