Regus - Cambridge, East Road Bewertungen 

Regus , Cambourne, Cambridge staff have terrible customer service, very bad, invoice handling bad, my account was resctricted for missed payments. I explained the reason for missed payments as a very small company but I then cleared the balance. Now waiting to be given access to the login portal as they restricted me. Unfortunately it looks like I dealt with untrained staff member by the reception. Instead of her to solve the problem and bring my account working, no, she blames everything on me, no respect, rude, and she forgets too that she is the one who gets paid for me being a customer, she reminded me several annoying times of signing the agreement. Surely signing an agreement is not a crime. Every step that needs to be resolved, she is obsessed with bringing the issue of signing an office agreement. Nothing else can be done to solve current matters except "signing the agreement" reminder, as if I do not know. " you signed the agreement" she repeats this more than 5 times in a conversation that only needs bringing back my account so that I can access my invoices and pay quietly. I requested to deal with a more senior and trained person with experience of dealing with customers, no, this was not done. She said her only solution was for me to travel and get to the Office. Regardless of the fact that I said I live and work far away from home, it was still wiser finding assistance from her seniors. However, my word fell on deaf ears as she resorted to only travelling to her office was the only solution. Surely this can be done easily by a professional without me arranging a travel as I live far. I paid all invoices owed. Its now regus Offices to bring back my account so that I can see invoices online and pay. No, the person who sends invoices did not send to my email or reinstate anything. The October invoice was not sent. I requested it before 15 October. I was told I was going to receive it once the account reinstated. The invoice never came, they never brought the account login to date until now. The reception staff at Cambourne sent an email on 21 October requesting me to login and access the invoice and pay. I told her I still do not have access. She told me I have to come to the office. I told her I was on duty, far and can not manage until after 2 months. She told me " I signed the agreement" off topic and less creative. Everything is difficult to solve for Regus Cambourne. On 26 October I received an email of demand of £329 almost 2 times the amount of my instalment without any details of what it is for. Demand for money. This is pathetic.

They blocked access, but can't bring back the account. I have no access to my login portal. I try login but the administrator needs to be contacted. I have to use A1 for help. No body there helps. On the other hand, when I call, the person at the reception can not help. She can not even pass this issue to seniors who can help her set me in the system or give me access to see my invoices so that I pay. Now the legalcollections are sending a Ghost £329 unknown figure, a demand for no payment with no breakdown stating what it is for. Dictatorship. Bullying, authoritarian behaviour, Trading Standerds need to be made aware of this bullying.

Looks like Regus staff do not work as a team. They promise what they do not do. They only contact me when there is a demand for money. They just make strange charges, unknown hidden charges. No shame of sitting on the job. At least the collections team try and locate where the problem is and and communicate with Regus Cambourne, But I do not know why they do not communicate with each other. They say different things and promise to do what they eventually do not. Especially when chasing money they are good, but on keeping their promise is 0/100. Cambourne, evertything has dead service. We request a change of staff or swap, no action, no work done. If I call, its a blame over small issues that can be solved and not by me but by Regus staff, you "signed the agreement", Enough that. Reinstate the account ref:FQR2795139 !!!🙉 DO SOME WORK. give a customer access to invoices. Dont just demand money without logic. Lets be sensible. This number is never answered. Tel: +44 203 160 0483 Everytime I was instructed to press 1 if I needed call back as they are busy which I do but the rethoric is set on calls too. Lies always . I never got any call back many times. Just good at money threats, no work done.

Avoid working here if at all possible, in future I will be paying extra to work at WeWork. The staff are pleasant but Regus themselves are worse than Ryanair, you will be charged for everything on top of your monthly bill. You will also find hidden charges, like an office restoration fee, indexation which they charge whatever they like and change the rules whenever they feel like it. You will be thinking, "he didn't read the terms and conditions" in fact I did cover to cover, however, the T's & C's refer to "house rules" for certain things which is "apparently" not a legal document and is different for each location, which allows them to change it whenever they want and do what ever they feel like.

Internet is also split into two the basic and the one you have to pay additional for. If you have more than one person in your office you will have to pay for the "better" wifi.

The communication is appalling it will take you weeks to get anything rectified and even longer to speak with anyone who has the power to do anything. AVOID AVOID AVOID! The date of experience is the date I left as I could not stand it any more.

The experience we received from the reception at Regus Cambridge East Road is excellent. Both Marina and Dale are absolutely and utterly helpful, polite, caring, and attentive. They look after us, the tenants in the building, and very often go out of their way to help. Their help is unfortunately restricted by the management of Regus group including those senior managers, who do not have any contact with us and who do not care about us. There are broken lifts and broken boilers all of which need repairing and changing but the senior management does not seem to care as they are not on the floor with us. The common parts of the building in particular the stairs and corridors which are often filthy. No matter how many times Marina and Dale clean them themselves, they need to be kept clean. By the way, it is not Marina's and Dale's job to clean the common parts. But they do so for us so that the place looks clean and professional. The responsibility lies with the senior management. The company charges a lot for the offices and yet the senior management is so reluctant to provide the services that we all pay for in the building. Marina and Dale deserve a promotion for what they do for your organisation.