Regus - Cambridge Cambourne Bewertungen 

THE REAL AI customer experience with REGUS CAUTION TO MY CUSTOMER COLEAGUES. I have been billed ove £500 for December already before reaching that month. I had to dig deeper again with AI
Cant wait to quit
Negative reviews for Regus (part of IWG) consistently center on a few major complaints regarding unexpected costs, contract traps, and facility or management issues.

Key Themes in Negative Regus Reviews

• Hidden Fees and Unexpected Charges: Customers frequently report being billed for hundreds of pounds or extra fees (for printing, internet, coffee, keys, mail handling, and meeting rooms) that they claim were never clearly explained or were marketed as included.
• Deceptive and Complex Contracts: A broad consensus across online forums and consumer platforms points to long, confusing contracts with aggressive lock-ins, high exit fees, and difficult cancellation terms.
• Poor Facilities and Maintenance: Reviewers often complain about thin walls, slow or unreliable internet, malfunctioning air conditioning, and poorly kept common areas or waiting rooms.
• Unresponsive or Dismissive Customer Service: Clients and virtual office members describe severe friction when trying to resolve billing disputes, with accounts suspended or staff unhelpful after payments are processed.
• Staff and Management Strain: Former employees on platforms like Indeed and Glassdoor similarly describe a high-pressure, micromanaged environment where center staff are stretched thin and expected to push sales or handle upset clients without adequate corporate support

Team really doing a good job …

Regus enhances a harmonious working environment which is work friendly. Our experience as a company has always been great , the exorbitant prices for
booking the conference rooms are our only concern as a company.

UPDATE

Dear Lorraine Brule

Thanks for you cut n paste response. As a Global Customer Service agent at Regus Why didn't you actually take the time and pick up the phone or even better make the effort to come and see us and actually understand the situation. I respect you have a business to run but we are reaching out for help, we are looking for a solution from REGUS . To be clear I have insulated no one, how you interrupt my review is your prerogative. Your resposne has proved my point, REGUS just do not care and not even willing to try and find a solution.

=========================================
We have two separate contracts under two separate companies within Regus for office space . We signed for two years in both companies, one contract ends in March 2024 and the other ends in July 2024. Over two months ago, we sat down with our local centre manager and his boss and explained that as a business we are suffering due to the economic climate plus with serious personal health challenges we asked if our contracts could be reduced so we could exit a bit early as we foresee both companies unable to sustain payments to REGUS and one may fold soon plus with my health challenges it was something we did not plan for or envisage to happen so we are trying to work with Regus to find a solution before it becomes a massive mess.

The centre managers asked us to put it all in writing and so we did on 15th April 2023. The boss of the centre manager said she would take it away and discuss with the “senior managers”. Nearly 2 months went past and guess what, we got the generic response “no we can’t help, your end dates remain the same” and that was it !!!

Regus are the WORST company to work with. Regus Managers and directors have ZERO care for their customers and all Regus care about is nailing customers to the wall to make sure they get money out them regardless of what situation they may be in. A decent company would try and find an amicable solution …not Regus, a heartless, gutless organisation.

I dare, in fact I double dare a senior director in Regus to come and speak with me face to face directly and stop hiding behind their centre manager, to try and understand what is actually happening to their customers.

If you’re a business avoid using Regus at all cost !!!