Worst billing experience and SCAM
Worst billing experience and SCAM. They don’t let you remove your payment methods, in order to update payment methods they will charge your card and take the funds. In email and signed verification I cancelled my membership, but continue to be charged and invoiced. No one to call or speak with.
Antwort von Regus - California, Los Angeles - 12100 Wilshire Blvd
Hi Jay, I’m sorry you felt the need to escalate this.
We ask that all customers pay their invoices with an automated payment method and you will see this in stated in your agreement.
You can update your payment card at any time through the ‘Billing and payments’ area of your online account (Myregus.com) and upon entering a new card you are given the option to use the card to pay any outstanding invoices; please remember that we cannot charge a card without first being given authorisation to do so.
Please email directly at lorraine.brule@regus.com with your account details so that I can assist or alternatively you are free to raise a query through the ‘Help’ section of your online account.
Kind regards,
Lorraine Brule
Global Customer Service at Regus