Realty Bewertungen 

Antwort von Realty

9. Okt. 2026

Hi Karla,

We're sorry to see this, but we never heard from you at support about any of these issues. If we had, our team could have spotted the problem and fixed it before you decided to leave us.

I went back through your account, and it looks like this was a mix-up on the setup side. You had two accounts with us, and your paid plan was attached to a different account than the one you were using in the mobile app. That's why you weren't able to claim the leads that were coming in. I'm sorry about that.

So you know, your last charge was cancelled and refunded, and you won't see anything further from us.

I'd also gently share that leads are an investment. It takes some time to get in the rhythm of grabbing them quickly, and more time to nurture and convert them into closings. The agents who do best with us usually treat it as a long game, and it really does pay off.

You're always welcome at our training events, too. They're a great way to see how other agents claim and work their leads, and to get your questions answered live.

If you'd ever like to give it another try, I'd personally make sure you're set up for success. Just reach out to our support team anytime.

Thanks,

Lance

Antwort von Realty

9. Okt. 2026

Hi Jennifer,

Thank you for your feedback, and I'm sorry your experience wasn't what you expected. I do want to clarify how our leads work. Every single lead Realty.com generates comes from consumers who reach out through websites like relocate.com, where they request a cash offer almost 99% of the time. We don't sell or share consumer contact information with lenders or spam solicitors, and we don't sell a lead to anyone other than the agent who receives it.

When homeowners are looking for a cash offer, they often fill out requests on many different websites. That's usually how they end up hearing from lenders and other companies, and it can leave them frustrated by the time an agent calls. Along with the seller leads, you also received viable buyer leads from people actively looking at homes in your area. From a quick look, we even see one of the leads listed with a different eXp office a few weeks after you got the lead.

That said, we have thousands of customers across the country who convert these leads at a very high rate, averaging close to a 30% appointment rate with the right messaging. That's especially true of our Realty.com city owners, who are the authorities in their city, and these homeowners come to them for exactly that.

You should continue going to FastCap. It has valuable training on how to handle our leads.

If you'd like, our support team would be glad to go over the specific leads you received and help get the most out of your subscription through your brokerage.

Best,
Lance

Antwort von Realty

9. Okt. 2026

Hi Anita,

Thank you for taking the time to share your experience, and I'm truly sorry your first impression of Realty.com left you feeling this way. That's never what we want for any agent who joins us.

When you signed up, our team reached out to you directly to help you get started and answer any questions. Unfortunately, this review was posted before we had the chance to work through anything with you. We would have been glad to walk you through the dashboard, help you get set up, or close your account if that's what you preferred.

I also want to clear up any concern about billing. Your account was set up on our free plan, and you were never charged anything by Realty.com. No payments were ever made.

Realty.com is a legitimate Texas-based company that has worked with agents across the country for years, and we take every member's experience seriously. If you'd ever like to give it another try, we'd be happy to personally help you get set up the right way. Just reach out to our support team anytime.

Antwort von Realty

1. Juli 2026

Hi Annette,

We’re sorry to hear about your experience. We took your review seriously and searched our billing records, CRM, and support systems using the information available to us. Based on our review, we were unable to locate any record showing that you were ever a Realty.com customer or had an active subscription with us.

Because of that, we believe you may have us confused with another company, possibly Realtor.com, as we have no record of your account, billing history, cancellation requests, or support interactions.

If we’re mistaken, we’d genuinely like to investigate further. Please contact us directly with the email address or account information you used, and we’ll be happy to review it immediately. If this review was intended for another company, we’d appreciate it if you would consider updating or removing it.

Antwort von Realty

30. Juni 2026

Hi Harrison,

I’m sorry to hear about your experience. I wasn’t able to find any record of you as a Realty.com customer in our systems, so it’s possible you may have us confused with another company, such as Realtor

If your review was intended for Realty.com, we’d genuinely like the opportunity to help. Please reach out to us with your name and any additional details so we can investigate and address any concerns.

Antwort von Realty

1. Juli 2026

Hi Robert,

We’re sorry your experience didn’t meet your expectations. After reviewing your account and our system logs, we’d like to clarify a few facts regarding your trial.

First, during your free trial, you were never charged for the service. Our records show that 35 seller lead opportunities were made available to your account. During that same period, you successfully claimed one seller lead, demonstrating that your account was able to receive and claim opportunities.

We also reviewed your account activity in detail. Our logs show that your account consistently received email and push notifications for seller lead opportunities throughout your trial. In addition, our records show that you logged into your account and disabled text message notifications yourself, and that change was made from the IP address associated with your login. Based on our system logs, notifications were being generated and delivered, and your notification preferences were modified directly from your account. We can also see that the emails we sent to you were opened.

When you contacted us, our team spoke with you and reached out to help troubleshoot the notification concerns you raised. We genuinely wanted to ensure your account was configured correctly and that you were receiving every opportunity available. We’d still be happy to let you try Realty.com again and help ensure everything is working as expected.

At the end of the day, you were never charged a penny and still received seller lead opportunities, including successfully claiming a seller lead. We sincerely hope you’re still following up with that homeowner, learning about their needs, and building that relationship so that when they’re ready to sell, they choose to work with you.

We appreciate you taking the time to share your experience. While we respectfully disagree with parts of your review based on our system records, we wish you nothing but success in your real estate business and would be happy to welcome you back in the future.