Rakuten.ca Bewertungen 13.164

I’ve been a loyal customer of Rakuten for many years, which makes this experience even more disappointing.

Two months ago, I made a large purchase through their platform from Dyson Canada and never received the promised cash back. Since then, I’ve submitted the missing cash-back form multiple times, but I haven’t received any meaningful follow-up or resolution.

What’s most frustrating is the lack of accessible customer service. There doesn’t seem to be a real representative available to address the issue directly, leaving me stuck waiting without clear answers or timelines.

After years of loyalty, this experience has been extremely disappointing. If this isn’t resolved soon, I’m seriously considering stopping using their services.

I enjoy getting cash back on my purchases. Having the browser extension so that it pops up when you go to a participating vender makes it even easier. I also enjoy when the refund percentages go up and when a quarter comes along and I get some bonus cash back!

I always get money back on all my orders. If there is a problem in one of the companies apps raktuken quickly verifies and puts the money into my account. It also feels great 👍 getting money back right into my bank account.

Easy to use, great special offers

I like getting cash back on purchases I'm making anyway! I also have it on my computer so it alerts me when I'm on a site that I could use through their site.

I love rakuten. There are so many stores that are connected to them to allow cash back. I am now set up with direct deposit which is great. They have never missed a payment or I have never had any issues with them at all. I would highly recommend joining.

Best service ever and staff is always so helpful and so happy to help

great program and staff always respond promptly when questions are asked and follow up without me having to initiate. Great customer service.

Taking back your VPN cashbacks after the 30 days is absolutely despicable.

Top cashback is way better than Rakuten

For most of my recent transactions, I've had to use the where is my cash back function and have had numerous instances where Rakuten claim that my purchase wasn't eligible (it was) or they received no record from the sellers website (I provided all necessary documentation). Are they hard up for revenue that they need to steal from members?

I love it!
Their service is good and it has lots of good brands.

Easy, fast and reliable

The extra savings on purchases is greatly appreciated and allows one to be able to give something extra special when gifting. The only downside is the time or need for follow-up with some companies that are slow to acknowledge the purchase and subsequent bonuses.

Very receptive to issues and the responses were quite timely

Why wouldn't you use it?
It's free money. Sign up already!

Very good very perfect

Very easy to shop and a good variety of stores to choose from. I like that I get cashback vs credits of sort.

I have received some checks from Rakuten, so it works.

The company is quick to reply and usually ends up paying the funds, but that being said I find I have to follow up with about 70% of my purchases in order to get my funds.