I took a chance by ordering a purse for my wife and it paid off. She loved everything about it and got lots of positive feedback from friends and family. Great product and will definitely be doing bus... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The company flagged my very poor review of their bag for defamatory content, which is completely false. I gave a honest review of their bag and the very poor customer service received. The bag I rec... Mehr ansehen
Unternehmen hat geantwortet
I received my bag in a very timely manner and i have been overjoyed with my purchase. My bag is simply stunning! It's everthing described in the advertisement and so much more. I love it.
Unternehmen hat geantwortet
I absolutely ADORE my new Arden Luxe Premium Leather Handbag and matching wallet! “Let these locs do the talking” says it all. The bag is the perfect size, ensuring I don’t over stuff my purse and cau... Mehr ansehen
Unternehmen hat geantwortet
3,9
Gut
131 Bewertungen
Hat 55 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Queenira, where’s my bag?
I ordered a bag for my wife and also a wallet. It was during the Christmas rush so I expected some delay. Well I got the wallet in February and the bag never showed up. After contacting Queenira they said it was the shipping company and it was up to me to contact them. I then got a failed delivery notice from them in March. Queenira said any item returned to them due to failed delivery are destroyed! If I still wanted the bag, I have to send them $110 for re-shipping. I asked for a refund instead and was slapped in the face that they cannot issue me a refund and they blamed the shipping company. I capitulated and sent them the money for re-shipping. It’s May, and nope, no bag! This is definitely a fraudulent business! Do NOT Buy from them! By the way the wallet was not as pictured on their website and of cheap quality.
20. Dezember 2025
Bewertung ohne vorherige Einladung
The company flagged my very poor review…
The company flagged my very poor review of their bag for defamatory content, which is completely false. I gave a honest review of their bag and the very poor customer service received. The bag I received didn't provide the detail it represented online and they would not refund me anything. Nothing
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Myra,
We’re truly sorry for any confusion or frustration caused by this situation. After checking our system, we were unable to locate matching information related to your case, so there may have been some misunderstanding or mismatch in the process.
Please rest assured that we take customer feedback very seriously and never intend to dismiss honest experiences shared by customers. Our team will reach out via email to better understand the situation and assist further if possible.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind regards,
Isabella Monroe From Queenira
I received my bag in a very timely…
I received my bag in a very timely manner and i have been overjoyed with my purchase.
My bag is simply stunning! It's everthing described in the advertisement and so much more. I love it.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Sylvia,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear your bag arrived quickly and that you’ve been overjoyed with your purchase.
It means so much to know the bag lived up to your expectations and even exceeded them. We truly appreciate your support and hope you continue enjoying your stunning new bag.
Kind regards,
Isabella Monroe From Queenira
I took a chance by ordering a purse for…
I took a chance by ordering a purse for my wife and it paid off. She loved everything about it and got lots of positive feedback from friends and family. Great product and will definitely be doing business again. I truly love the unique designs and to know it's black owned is even better. Thank you all for making my wife's mother's day a little more special.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Kevin,
Thank you so much for your heartfelt review. We’re truly happy to hear your wife loved the purse and that it made her Mother’s Day even more special.
It means a lot to know the design stood out and received so many compliments from friends and family. We also deeply appreciate your support for our brand and what we represent.
Thank you again for your kindness and support—we truly look forward to serving you again.
Kind regards,
Isabella Monroe From Queenira
This place is a scam do NOT give them your money
This place is a scam. If I could give minus, minus zero rating I would. I ordered and paid for a clutch purse. $59.98. Not only was the purse I received not the one pictured in the advertisement, but the quality of the material is cheap plastic. They will not allow me a refund claiming there has to be a defect in the product. The whole thing is defective from the advertising to the lack of quality in the product received. I strongly very STRONGLY ADVISE NOT GIVING THEM YOUR MONEY. They do not live up to their own product. They are thieves and liars.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Carol,
We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it so we can continue improving our products and service.
If you need any further assistance, please contact us at cs@queenira.com, and our team will do our best to support you.
We hope to have a chance to serve you better in the future.
Kind regards,
Isabella Monroe From Queenira
My bag is beautiful
My bag is beautiful. Excellent quality and design. The only complaint I have is it took almost 3 months to get it. But it was worth the wait. I have recommended this bag to my friends.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Verneta,
Thank you so much for your kind words—we’re thrilled you love the bag’s quality and design!
We truly apologize for the long delivery time and are working to improve it. It means a lot to know it was worth the wait and that you’ve recommended us to your friends 💛
Hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
My first time visiting this Website
My first time visiting this Website, I was so impressed with the large variety to choose from. I have received my bag, I absolutely Love it!! It is me all over, cannot wait to order another one.
Thank you Queenira!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Priscilla,
Thank you so much for your lovely review! We’re so happy to hear that you love your bag and had a great first experience with us.
It means a lot that you’re already looking forward to your next order—can’t wait to have you back 💛
Kind regards,
Isabella Monroe From Queenira
I finally received my tote from…
I finally received my tote from Queenira since the original order in November 2025. I had stated that I would update my review once I receive it. Love the tote☀️
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Patricia,
Thank you so much for coming back to update your review—we truly appreciate it! We’re so glad to hear that you love your tote ☀️
Enjoy it, and we hope to see you again soon 💛
Kind regards,
Isabella Monroe From Queenira
No response to "Where is my bag"?
Ordered a bag for 89.99. I went through my Affirm card. They have received 2 payments already and still no bag, no email and no tracking number. I have sent messages that have gotten no response. I want my bag or my money back on my account.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Cynthia,
We’re sorry to hear about your experience. Please kindly contact us at cs@queenira.com with your order details so our team can assist you further.
We’re here to help.
Kind regards,
Isabella Monroe From Queenira
Antwort von Queenira
Hi Deborah,
Thank you so much for your kind feedback! We’re really happy to hear that you’re pleased with the quality—it truly means a lot to us 💛
We put a lot of care into our products, so knowing you’re satisfied makes our day. Hope you continue enjoying it, and we’d love to have you back again soon!
Kind regards,
Isabella Monroe From Queenira
I am very disappointed with my…
I am very disappointed with my experience. The product I received was not an accurate representation of what was shown on your website, and the quality did not match what was advertised. Your company does not stand behind its products or make things right for customers. This is not a fair or trustworthy business. Based on my experience, I would not recommend anyone purchasing from your company.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Erica,
We’re sorry to hear that the product did not meet your expectations. We understand that expectations can vary, and we truly regret that your experience was not a positive one.
We sincerely appreciate your feedback, as it helps us improve our products and services. If you need any further assistance, please feel free to contact us at cs@queenira.com
Thank you again for sharing your thoughts.
Kind regards,
Isabella Monroe From Queenira
This is the 2nd premium leather hand…
This is the 2nd premium leather hand bag that I ordered for my wife . The Implementation of better protection inside plastic shipping bag was very well done.
It would go a long way to further impress purchasers of the premium leather bags if there were leather tags inside the premium leather hand bag as its to be expected for stepping up to premium order.
It's a beautiful bag ! Continued blessings of success Queenira ....why buy Coach when you can get Queenira ✊🏿
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi John,
Thank you so much for your continued support—we’re truly honored this is your second order! We’re glad to hear the packaging and the bag met your expectations, and that your wife loves it 💛
We also really appreciate your thoughtful suggestion about adding leather tags—this is valuable feedback and we’ll definitely take it into consideration as we continue improving our premium line.
Wishing you and your family all the best, and we hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
Wife loved the bag
Ordering was uncomplicated. Bag was delivered within the time frame I was given. The entire process was professional. My wife loves the bag and in fact her cousin and aunt plan to buy theirs. I highly recommend them.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Henry,
Thank you so much for your kind words! We’re delighted to hear everything went smoothly and that your wife loves the bag!
It truly means a lot that your family is interested as well—your recommendation is greatly appreciated. We look forward to serving you again!
Kind regards,
Isabella Monroe From Queenira
I impatiently waited but it was worth it!
I impatiently waited for my order and it was beyond worth the wait! The crafting is beautiful it was well packaged. I can’t wait to show it off to my friends. It matched my personality as well as my locs!!
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Cheryl,
Thank you so much for your lovely review! We’re so happy to hear it was worth the wait and that you love the craftsmanship and packaging 💛
It means a lot that it matches your personality—and your locs sound amazing with it! Hope you have the best time showing it off!
Kind regards,
Isabella Monroe From Queenira
Great Customer Service Quality Product
I like how queenira kept open communication with me while waiting for my purse to arrive. Always encouraging messages to me and even when I had doubts about what the product would be I received kind thoughtful emails. I received my purse yesterday and it was everything I expected and more. I’m not carrying a purse I’m carrying a work of art.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Melba,
Thank you so much for your beautiful words—we truly appreciate it! We’re so glad our updates helped reassure you along the way, and even happier to hear the purse exceeded your expectations.
“Carrying a work of art” truly means the world to us—thank you for your support!
Kind regards,
Isabella Monroe From Queenira
Good Service …
The product i received was extremely nice, I think the packaging, should have been better, by utilizing a box, other than that the delivery was very quick, and the service was very professional and kind.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Porshia,
Thank you so much for your kind feedback! We’re really glad to hear you loved the product and had a positive experience with our service and delivery.
We also appreciate your suggestion about the packaging—this is very helpful and we’ll definitely take it into consideration as we continue improving. Hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
If I could give zero stars I would
If I could give zero stars I would! The whole ordering process has been a nightmare. It has been over 30 days since I placed my order and not only was it delivered to a different address in another state, the company asked me to contact the shipper to find it/fix the problem. Additionally, I thought I was supporting a black owned and made product and found out the purse is made in China! Very disappointed to say the least.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Monique,
We’re truly sorry to hear about your experience and understand your frustration. Thank you for sharing your feedback with us.
If you need any further assistance, please feel free to contact us at cs@queenira.com —our team is here to support you.
Kind regards,
Isabella Monroe From Queenira
Very good customer service.
The company immediately responded to a quality issue I had. Their communication was courteous and business like. The issue was resolved in a reasonable time.
I would recommend this companies customer service .
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Vaughn,
Thank you so much for your kind words! We’re really glad we could assist you and resolve the issue in a timely manner.
Your recognition of our customer service truly means a lot to us. We appreciate your recommendation and hope to serve you again!
Kind regards,
Isabella Monroe From Queenira
I haven't received my order yet
I haven't received my order yet. It's been over a month since I ordered it
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Norris,
We’re truly sorry for the concern and frustration caused by the longer delivery time. We completely understand how disappointing it can feel while waiting for an order.
After checking, we’re very glad to see that the package was successfully delivered. We truly appreciate your patience throughout the shipping process and your support for our brand.
If you’re satisfied with the final outcome, we would sincerely appreciate it if you would consider updating your review. We truly hope to have the opportunity to serve you even better again in the future.
Kind regards,
Isabella Monroe From Queenira
I am so pleased with my bag
I am so pleased with my bag. It is absolutely gorgeous! I love a great leather bag, but my Queenira Bag speaks to my heart as a Black Woman. This bag has personality and I look forward to styling it and wearing it. Thank You so much!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Queenira
Hi Dara,
Thank you so much for your beautiful words—it truly means a lot to us 💛 We’re so happy to hear that your bag speaks to you and reflects your style and personality.
Wishing you so much joy wearing it—we’d love to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.