Quality Diamonds Bewertungen 

I approached Paul and his team with some design ideas in mind for my engagement ring and needed help realising this design and working out the details. Paul was really thorough and patient in his approach, making sure my ideas came together, and every detail was thought about, down to the sub-mm diameters of the diamonds used to get the right balance for both the design and for my finger size. I felt no pressure at any stage, and the team were quick to get back to me with design changes to realise my vision. They ended up producing a truly stunning and high quality ring that exceeded my expectations - I can’t stop looking at. I highly recommend Quality Diamonds and wouldn’t hesitate to use them again.

Director told me he disagreed with 'most' things I said and yet here in his own words he's now agreed they didn't listen. What a disgraceful company
23/1/25
Won't take responsibility saying it's how I 'feel' & not bad workmanship. I've found an issue also on band but refuse 2 comment if my 11.5k diamond is stable! Won't do anything about it until I tell my Fiancé who will be absolutely broken. They have ruined our engagement and for what? A few quid of gold.
Very fragile band. Very thin band doesn't support an 11.5k, 1.3 carat round diamond. Painful & tight (this should be size 'N' but bad fit).
I've lost weight since visiting their office so can only assume this is not my size or because it's such a ridiculously thin band, it makes it so sore to wear. My Fiancé struggled so much to get it onto my finger (cold on the day which makes the finger size smaller). Band barely visible. Band 'bespoke' knife-edge completely lost because it's so thin you can hardly see what shape it is, let alone the fact it is rose gold. Diamond is top heavy and just 'lost.' It's ridiculous this band was ever considered. The band will warp. It isn't practical. It isn't fit for purpose. I tried to drive my manual car yesterday & had to pull over & take it off because of the pain changing gears. Can't wear it for long as it hurts. No refund as it is a 'bespoke' ring. Don't inspect and clean annually for life as other stores do. Only give a one-off clean/inspect after 12 months.
So upset! My Fiancé doesn't know as I don't want to upset him but this ring isn't right so I will have to come up with a plan when I've had it a while to get the band changed & it'll probably cost me another 1k, and I'll get less than £100 scrap for this. I stated at the design stage I thought it sounded too little metal at 3.2g (as a novice) and was told that 'this type of design has a standard width of 2mm, and is 'definitely not too flimsy/dainty with a depth of 1.7mm.' IT DEFINITELY IS TOO FLIMSY AND DAINTY. I queried as my old engagement ring band was 3.5g of 18k yellow gold (not including the setting) and was told it was fine. IT ABSOLUTELY
ISN'T. WHY DIDN'T YOU LISTEN? This is suppose to be 'bespoke?' Surely if I yet again voice that I don't want anything thin, at what stage should I have been asked if I want it thicker? Shouldn't I have been asked how much gold I wanted? The CAD design doesn't allow you sadly to see what it truly looks like. That is only something you can see when you have it on as a finished product. Over and over I've stated I don't have a creative bone in my body and have no concept of how to imagine what the finished product would look like. Sadly you deal with London after you've seen Lauren & this I believe is where it completely breaks down. I am 100% sure if Lauren oversaw from beginning to end, I would be sat here now with tears of joy remarking on what a beautiful piece of jewellery I have. Instead I'm left with what I believe is a hideous looking ring. Four people that I've shown it to in the last 24 hours have remarked exactly the same. The band is so thin & silly. It just is & why anyone from start to finish think this would be an appropriate setting when I've stated so many times how thin and flimsy their silver mock-ups were (not sure of mm as didn't measure them)! My stunning diamond is just sat there looking 'undressed.' It is such a shame. From the offset it was absolutely apparent my expectations were high. With that in mind, every single email at every crucial stage should have been listened to as they are the experts, and not me. I didn't have any concept whatsoever but they would. After all, they make so many rings a day this mistake should never have happened. Their first quote for the 3.2g of metal was £1200.00. I decided absolutely not! My partner then took over and reduced it to £900.00 (I got £100 off the diamond). I believe if we'd have stuck to the
£1200.00, the ring would have been so much better. My thoughts are that they've taken the reduced amount into account and therefore took a gram of metal away. That extra gram would have made all the
difference. It would have looked stunning with an approximate size maybe ? 2.5mm/3mm band. Obviously now I've received it and fully understood how it looks, the dimensions are so teeny, tiny small.
The size band they've used would be appropriate for a young lady who specifically specifies a 'thin and dainty' band, or for a stone in my opinion not more than .75 carat to equal out the band/diamond ratio.
This will need redesigning and hopefully with someone who will LISTEN at design stage and hear
what the customer is saying and offer an alternative/feedback on their comments and not give a 'well it is the design' remark as surely if I'm paying for a 'bespoke' ring, shouldn't I have a say in how much gold's used, & it be made to my spec? Just couldn't have known how it would have looked until seen.

A late review due to a family bereavement…. I am delighted with my marquise engagement ring, bought to replace a 40 year old engagement ring now we have more money to spend! Excellent service, the ring surpassed my expectations and after sales were very prompt and helpful. I will revisit this store.

After much research and with a suspicious attitude towards online shopping, I bought a solitaire from Quality Diamond. A fantastic adventure throughout. Where to start? Let's start with the information: I had barely a clue about gemstones. Quality Diamonds gives you a comprehensive guide on how to qualify a diamond to find the stone you are looking for for your loved one(s). The website is incredibly informative and allows you to 'play around' until you find 'your stone'. The highly skilled team at Quality Diamonds understand the emotional side of buying a ring, the importance of the meaning behind it. They are extremely helpful, extremely supportive and no effort seems too high to make the customer feel comfortable. And last but not least, the price, which is up to 50% cheaper than in the local shop. All in all - a fantastic company.

After researching a number of sites I settled on Quality Diamonds as their reputation was very good. I was not disappointed.
I ordered emerald cut diamond ear rings for my partner. I really liked being able to choose the diamonds. I was contacted by Paul who suggested I change one of the chosen diamonds as the measurements were a little different and suggested a more expensive diamond which he gave to me at the original price quoted.
The earrings are magnificent, such a sparkle!
The workmanship and service were fantastic and I would highly recommend Quality Diamonds. Really delighted.

Just had a fab diamond and citrine pendant and matching earrings custom made by Quality Diamonds.

The process was fantastic from the CAD drawing to the finished articles which look stunning. I am so pleased with them I can't wait to see my wife's reaction when I hand them over.

I, a returning customer and would recommend QD without hesitation

My diamond is stunning and way beyond my expectations.
The company could not have been better to deal with. I ordered my diamond in the evening, and received a reply to a question after eight at night.
My delivery was earlier than expected. It was well packaged, and I was given a choice of dates to ensure that I would be in.
My package was complete with all documents, authenticity and beautifully presented.
And best of all, when I took it to the jewellers who was going to set it in a ring for me, he had to really search to find the inclusion. He was extremely impressed with my stone.
So thank you quality Diamonds, I hope to buy from you again without hesitation.

I have only just gotten around to leaving a review, I bought a ring back in late 2020, Paul was absolutely brilliant, the advice could not have been better.
Genuinely, this was a flawless experience and I would highly recommend (and already have several times).

Great quality, great price. Paul helped me find the perfect size and even after I changed my mind on size, he helped me and stayed patient until I was 100% happy with my purchase. Highly recommend. Will be returning if I ever wish to purchase again.

Quality Diamonds
Professional Service.
Excellent price, no sales pressure.
Kept informed of progress by Paul and Amber.
Absolutely delighted with my diamond ring.
Anne

I bought an engagement ring as well as our wedding rings from Daniel and couldn’t have asked for a better experience. Super consultative, never pushy and made it totally personal. Couldn’t recommend enough.

So, after hours of perusing the Quality Diamonds website for an engagement ring, we made an appointment at their Milton Keynes branch to meet Paul.
On arrival we were made most welcome in a really nice environment.
Paul explained everything about the differences between lab grown and natural diamonds, including cut, colour, clarity and carat.
At no point did we feel pressured into making a purchase. Paul offered guidance which was most helpful, but he was adamant that the choice remained ours.
We chose the lab grown route for ethical reasons, and not because they were cheaper.
We chose an 18ct gold band with three LG diamonds
Consisting of 1 x 1.3ct and 2 x 0.51ct lab grown diamonds.
On collection a few weeks later we were both blown away by how beautiful the ring was, and how much the ring sparkled. We are extremely happy with our purchase. So much so, that we are going back tomorrow to collect two wedding bands.
Fantastic service all round and highly recommended. We would definitely use Quality Diamonds again, and Thank You Paul for all your guidance and help.

I was becoming bamboozled by various websites when looking for diamonds for my wife in August and struggled to speak to anyone on the phone. I phoned Quality Diamonds and got straight through to Daniel, who was extremely pleasant, helpful and professional in explaining my options and in recommending the most suitable diamonds for my present. I bought some earrings and a 3ct heart pendant, which were great, but opted to go back to Daniel to get the pendant turned into a custom clasp. The return process was straightforward. Daniel was very helpful in providing some options to our specifications and we absolutely love the finished result with the same diamond in a yellow gold setting. Overall a great service and I would definitely recommend them again.

Received my 3.05ct Radiant Diamond (L.G. loose diamond) It is truly awsome! Super sparkly, not too big & not too small. I'm over the moon with it. The contact & service were 1st class. For those interested, I was hesitant to do this online initially therefore checked the company out on Trustpilot. All the reviews were so good it gave me the confidence to go ahead. I'm truly thrilled I did ☺️ and highly recommend to others

Beyond excellent. After doing some research online I decided to go to Quality Diamonds with my best friend to buy a new diamond ear stud. From the moment we met Daniel we knew we can come to the right place. Daniel took great care in explaining the different types of diamond along with the 4 Cs.

We then went through the available stock he had there and picked the most perfect diamond for me. Was a really fantastic experience and I now have a very bright and sparkling diamond ear stud which I couldn’t be happier with - I can’t wait to go back for another diamond - I’d go no where else!

The whole process of selecting the diamond and design was hustle free.
Customer service is really amazing.

My wife’s ring arrived this am. Delighted with it. Service from this company has been fantastic
Highly recommended !!

First class service throughout! Highly recommend and I will be back later this year

Where to start…
I was in the market to buy a loose diamond and upon my research discovered Quality Diamonds.
The site was very easy to use and I instantly noticed Quality Diamonds were significantly cheaper than other sites.
I found my perfect stone at a very competitive price.
I chose a 1.27ct G VVS1.

After placing my order I was immediately contacted by Paul Sitton who was very friendly and a pleasure to deal with. I felt assured and that nothing was too much to ask.
I also had regular updates along the way.
Once Paul received the diamond he checked with me when I wanted it sent and got it out to me the very next day!
From placing my order the diamond arrived to me in just 5 days. Amazing!

It all arrived packaged safe and securely with all the documentation. The diamond housed in a beautiful display case.
When I finally saw the diamond it’s safe to say I was blown away… it’s breathtaking! The fire and sparkle is like nothing I have ever seen.
The pictures looked fantastic but in person it’s incredible!
The diamond definitely lived up to the company’s name… a Quality Diamond!

Thank you Paul and Quality Diamonds for the flawless service. I am over the moon.
Rest assured I will be back for more very soon and will recommend Quality Diamonds to anyone who’s in the market.

Kind Regards,
Danielle H

One of the easiest and most professional transactions I’ve ever experienced. Paul Sitton was a pleasure to deal with, patient and helpful. There was no hard sales talk which is refreshing and absolutely no pressure to buy. I got exactly what I wanted, at the price I wanted to pay and I am delighted. I would highly recommend Quality Diamonds.